Community of practice: Comunicación en Emergencias | Emergency Communications

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. Facing a variety of challenges, emergency response requires continuous adaptation and improvements.

In this ever-changing context, EENA launched a new series of webinars that will focus on emergency communications reforms in European countries. From February to June, emergency services shared their experience and plans with emergency and safety communities across the world.

This exercise could be replicated in the Americas. In that regard, the Emergency and Security Systems’ Community (ESS-Community) organized aits fourth discussion on Tuesday, October 27th, 2020 on the topic of: Emergency and Security Systems’ Crisis Communication Strategies in Times of COVID-19. Additionally, as part of the preparartions for the first 2021 discussion on July 1st, the Department of Public Seucirty distributed a questionnaire to gather information on the strategies, tools and actions takend by emergency agencies in the region to tackle COVID-19.  One of the questionnaire's sections addressed the topic of communications during COVID-19, including how to address fake news and disinformation.