NENA & Carbyne | 2024 Pulse of 9-1-1. State of the Industry Survey
2024 survey carried out by NENA and Carbyne targeting emergency communications professionals across all levels of emergency services in North America. The 2024 survey continues to explore some ot the topics addressed by the 2023 survey and focuses on focuses on key issues such as Staffing, Technology, Training, Mental Health, and Diversity within the Emergency Communications Center (EEC).
Descargar
Pew | New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
Pew collaborated with the National Emergency Number Association (NENA) to develop and distribute an online questionnaire to 911 call centers to inquire about handling behavioral health crisis emergencies. From a sample of 233, 37 call centers in 27 states completed the questionnaire; these answers were used for the analysis.
Descargar
EENA | Emergency Communications from Third-Party Service Providers
This report aims to examine current arrangements in Europe between PSAPs and TPSPs and to compare the different approaches in place. The effectiveness of these approaches are assessed. It is also hoped that the report will serve to inform new TPSPs as to how they can more easily work with PSAPs across Europe and overcome the significant challenge of establishing relationships with multiple PSAPs in different jurisdictions.
Descargar
Encountering People with Autism: A First Responders' Training
This video from the Allegheny County Chiefs of Police Association provides a guide for police and other first responders on effective ways on how to approach a person on the autism spectrum and minimize risk to both individuals and police officers/first responders.
Acceder
NENA | Standard to Protect the Wellbeing of 9-1-1 Professionals
This standard defines the potential impacts of 9-1-1 work on the wellbeing of the emergency telecommunicator and directs PSAP leaders to build Comprehensive Stress Resilience Plans empowering their personnel for wellness by preventing, managing, and healing from these impacts.
Descargar
Police Magazine | My Technology Can…Livestream 911 Calls Directly to Officers
A new technology securely livestreams 911 emergency calls directly to first responders, allowing them to obtain more information to make better-informed decisions, respond faster, and save people’s lives.
Acceder