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Response 2020: The Future of 9-1-1

Monday, September 14, 2020 - 09:00 to 13:30

9-1-1 Is More Than a Number: Emerging Sources of Emergency Calls
9:00 AM  9:30 AM
Speakers:

  • Catherine Bishop, OnStar
  • Brooks Shannon & Rebecca de Beer, RapidDeploy

For years, picking up the phone and calling 9-1-1 has been the only way that people can quickly contact emergency services for help. Today that is changing. More PSAPs support Text-to-911 calls, can receive automated alarm notifications from alarm companies, and are alerted when people use emergency contact features in mobile apps to contact PSAPs. Learn about new ways of contacting emergency services, and how PSAPs can provide a more efficient response to a broader group of people than ever before.
SaaS 101: From on-prem to cloud
9:00 AM  9:30 AM
Speaker: Jon Samuelson, RapidDeploy
Software-as-a-Service represents a new model for service delivery for public safety. As agencies look to migrate to the cloud and moving away from highly customized on-premise solutions that are difficult to maintain, it is important to understand the short-term and long-term benefits and key differences in moving to an on premise solution to the cloud.
The Future of Dispatching
10:45 AM  11:30 AM
Speakers: Jamie Algatt & Ryan Chambers, RapidDeploy
Designed for agencies that are not familiar with the RapidDeploy Cloud-Aided Dispatch technology, this session will focus on highlighting the revolutionary features and functionality of Nimbus CAD. Through a deep-dive demo, we’ll showcase a comprehensive, highly configurable, web-based dispatch platform integrated with sophisticated location mapping and real-time data that ensures a rapid and informed response.
The Evolution of Command Line

Speaker: Lidia Finn, RapidDeploy
Join RapidDeploy and industry leaders for a roundtable discussion on how the Command Line function can improve 9-1-1 workflow efficiencies. We’ll share some of the newest and latest innovations being implemented for Command Line entry in CAD systems.
Making the Most of Fast-Paced Change
1:00 PM  1:30 PM

Speaker: Adam Timm, RapidDeploy
Even the best plans for the future can end up making things worse if the transition isn’t managed effectively. In this session, learn what to prioritize first, how to unify your team under the common goal, and which pitfalls are most likely to derail your success.
Event starts at 9:00 am EST.
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