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Response 2020: The Future of 9-1-1

Friday, September 18, 2020 - 09:00 to 13:30

Product Training: Your Rapid Roadmap to Success
9:00 AM  9:30 AM

Speaker: Gunay Hunt, RapidDeploy
Until scientists discover a way to transmit new knowledge directly into our brains, the success of a training program will lie in the hands of a Training team and learners who have to find time to sit down to study. By embracing training personalization and offering various learning paths for employees of different backgrounds, skills, and learning abilities, we will help you build a training environment that will further motivate your staff.

Supercharge Your RapidDeploy Maps with Authoritative GIS Data and Esri
9:00 AM  9:30 AM

Speaker: Brooks Shannon, RapidDeploy
Learn how to supercharge your RapidDeploy solutions using authoritative GIS data. This session will discuss the ways that RapidDeploy Nimbus and Radius integrate with Esri GIS data and services.Bring back to our agency real-world best practices for GIS data maintenance that will take your maps to the next level.

Hey Siri - How can we use smartphones to revolutionize the job's of first responders?
9:00 AM  9:30 AM

Speakers: Greg Rowsey & Thanel Voigt, RapidDeploy
Smartphones have been around for over a decade and every year we gain access to new tools, apps, and features, built with Automation, AI, and AR, that improve our personal and professional lives, daily. Why shouldn't we apply this technology to the jobs of First Responders? Learn how we can improve our workflows by cutting down on unneccessary or manual processes, AND add capabilities to first responders' tool belts that improve their experience, enabling them to ultimately help more people.

The Future of Call Taking
11:00 AM  11:30 AM

Speaker: Mandana Varahrami, RapidDeploy
The stage is currently being set for a new wave of communication in support of public safety. Today, 911 calls are voice-only, requiring an integration between phone and dispatch systems. With 80% of calls made to 911 via mobile phone, RapidDeploy has already pioneered the ability for call-takers to connect with callers via 2-way SMS chat and VideoChat. Looking ahead, RapidDeploy plans to leverage new technologies and multi-media communication channels to bring call-handling, call-taking and dispatching into the 21st century. Please join us to learn more about RapidDeploy’s innovation in multi-media communication, starting with text-to-911.

Eclipse Analytics Workshop: Finding information using Eclipse
1:00 PM  1:30 PM

Speaker: John Beasley, RapidDeploy
Let’s talk analytics! RapidDeploy is here to answer all your questions about how your agency can become more data-driven. After providing an overview of Eclipse analytics and it’s features and functionality, we’ll open this up for an “ask me anything” open discussion.
To register: