APCO | Getting 911 Emergency Response Right in Challenging Times

When an emergency call comes in, lives are on the line. Telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How to improve retention and catch struggling telecommunicators before they slide down a slippery slope? Hear about the many innovative things one 911 center is doing to address these challenges.
Presenters:

• Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center, Minnesota
• Joe Scaffidi, Regional Vice President of PSAP Performance Solutions for NICE Public Safety & Justice
• Patrick Botz, Director of Engagement for NICE Public Safety & Justice
   

This event is sponsored by NICE and has a regsitration fee.
To register, clic here.