Telecommunicators and first responders face life-and-death decisions every day in their work, but having that difficult conversation with a co-worker, direct report, or boss fills them with dread. Conflict can be scary when relationships are important and the stakes are high. How can they navigate conflict with confidence and turn challenges into productive outcomes?
In this webinar participants will learn to:
• Why we avoid conflict;
• How conflict can actually be productive; and
• Strategies for navigating conflict with bravery and confidence.
Presenter: Cindy Sparrow – Cindy Sparrow International
Free for NENA Members.
To register:
