The International Telecommunication Union (ITU) adopted a landmark resolution at the World Telecommunication Standardization Assembly (WTSA) in New Delhi, focusing on the provision of handset-derived caller location information for emergency communications.
Google announced it is partnering with RapidSOS, a platform for emergency first responders, to enable users to contact 911 through RCS (Rich Messaging Service).
In 2023, Carbyne and NENA conducted a groundbreaking, comprehensive survey of emergency
communications professionals across all levels of emergency services in North America.
In 2024 they expanded the survey to explore some of last year’s discoveries and examine how the
industry has shifted over the past 12 months. The 2024 survey focuses on key issues such as
Staffing, Technology, Training, Mental Health, and Diversity within the Emergency
Communications Center (EEC).
