Addressing Today's Top 9-1-1 Staffing Challenges

For 9-1-1 center managers, the past year has been more challenging than most. In addition to the every-day concerns of hiring, training, scheduling, retaining, monitoring quality and performance of employees, and budgeting for lean times, managers are now dealing with the after-effects of COVID and navigating new challenges around how to best manage and motivate multi-generational staffs.
Moderator:

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin

Panelists:

• Jeff Streeter, Executive Director, JeffCom, Colorado
• Kimberly Green, Dispatch Administrator, Little Rock Arkansas
• Jon Whitford, 911 Unit Manager, Michigan State Patrol

This webinar is organized by APCO International and sponsored by NICE.
All times are in Eastern Time.
This registration has a fee.
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