When an emergency call comes in, lives are on the line. Telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How to improve retention and catch struggling telecommunicators before they slide down a slippery slope? Hear about the many innovative things one 911 center is doing to address these challenges.
- Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center, Minnesota
- Joe Scaffidi, Regional Vice President of PSAP Performance Solutions for NICE Public Safety & Justice
- Patrick Botz, Director of Engagement for NICE Public Safety & Justice
This event is sponsored by NICE and has a regsitration fee.
To register, clic here.