Comunidades Virtuales | Virtual Communities


Bienvenidos/as | Welcome

Bienvenidos/as a la Comunidad Virtual SES. La prioridad de esta Comunidad es habilitar un espacio común donde las autoridades y el personal de los Sistemas de Emergencia y Seguridad (o sus equivalentes) de la región puedan intercambiar, compartir y consultar información, materiales y herramientas, a fin de atender la emergencia de salud pública de importancia internacional que representa el COVID-19, así como otras que se presenten en el futuro.

Haga clic en la palabra Instrucciones para bajar una presentación con los pasos que debe seguir para registrarse como miembro de la Comunidad-SES.


Welcome to the ESS Virtual Community. The Community's current priority is to provide a common space where authorities and personnel of emergency and security systems (or their equivalents) in the region may exchange, share, and access information, materials, and tools, in order to address the public health emergency of international concern that COVID-19 represents, as well as others that may arise in the future.

Click on Instructions to download a presentation with the steps you need to follow to register as member of the ESS-Community.

Enlaces de interés | Relevant links

Mission Critical Partners
Domingo, Julio 26, 2020 - 22:10
CDEMA COVID-19 Situation Update
Jueves, Mayo 21, 2020 - 16:30
Emergency Response Tips, LLC
Jueves, Mayo 7, 2020 - 15:14
Inter-Agency Standing Committee COVID-19 Outbreak Readiness and Response
Jueves, Abril 30, 2020 - 13:03
Disaster Responder Assets Network (DRAN) COVID-19 News and Updates
Jueves, Abril 30, 2020 - 12:34
COVID-19 en Honduras
Miércoles, Abril 29, 2020 - 15:30
Global outbreak alert and response network (GOARN) COVID-19 Knowledge Hub
Martes, Abril 28, 2020 - 21:50
HHS/ASPR COVID-19 Clinical Rounds
Lunes, Abril 27, 2020 - 22:19
CDC Interim Guidance for Emergency Medical Services (EMS) and 911 Public Safety Answering Points (PSAPs) for COVID-19
Lunes, Abril 27, 2020 - 22:16
NHTSA's Office of EMS: COVID-19 Resources for EMS
Lunes, Abril 27, 2020 - 19:24
Viernes, Abril 17, 2020 - 21:34
National 911 Program Coronavirus/COVID-19 Resources
Viernes, Abril 17, 2020 - 21:12
911 Training Institute
Miércoles, Abril 15, 2020 - 14:53
LEXIPOL Coronavirus (COVID-19) Learning & Policy Center
Miércoles, Abril 15, 2020 - 13:43
Emergency Medical Services (EMS1) COVID-19
Miércoles, Abril 15, 2020 - 13:41
APCO International | Information on COVID-19 for Emergency Communications Centers
Lunes, Abril 13, 2020 - 12:44
International Academies of Emergency Dispatch (IAED) | COVID-19 Communications
Lunes, Abril 13, 2020 - 12:37
APCO Canada | COVID-19 Resources
Miércoles, Abril 8, 2020 - 18:22
British APCO | COVID-19 Resources
Miércoles, Abril 8, 2020 - 18:19
All Clear Foundation: Supporting First Responders
Miércoles, Abril 8, 2020 - 18:16
NENA: The 911 Association | Coronavirus (COVID-19) Resources
Miércoles, Abril 8, 2020 - 18:08
European Emergency Number Association (EENA) | COVID Resources for Emergency Services
Miércoles, Abril 8, 2020 - 18:06
Organización Panamericana de la Salud | Recursos COVID-19
Miércoles, Abril 8, 2020 - 18:03
Pan American Health Organization | COVID-19 Resources
Miércoles, Abril 8, 2020 - 18:02
Organización Mundial de la Salud | Brote de enfermedad por coronavirus (COVID-19)
Miércoles, Abril 8, 2020 - 18:00
World Health Organization | Coronavirus disease (COVID-19) Pandemic
Miércoles, Abril 8, 2020 - 17:58

Sistemas de Emergencia y Seguridad | Emergency and Security Systems

Costa Rica: Sistema de Emergencias 9-1-1


Ecuador: Servicio Integrado de Seguridad ECU911


Honduras: Sistema Nacional de Emergencias (SNE)


México: 9-1-1 Emergencias 


República Dominicana: Sistema Nacional de Atención a Emergencias y Seguridad 911



Comunidades de práctica | Communities of practice

1ra Reunión GTS-SES (6-7 de mayo, 2021) | 1st STG-ESS Meeting (May 6-7, 2021)

Comunicación en Emergencias | Emergency Communications

Experiencias COVID-19 | COVID-19 Experiences

Inclusión y Accesibilidad | Inclusion and Accessibility

Seminario Internacional | International Seminar

SES - Llamadas Falsas de Emergencias | ESS - Falls Emergency Calls

SES - Protocolo/Guía | ESS- Protocol/Guide

SES - Violencia Doméstica | ESS - Domestic Violence

SES Conversatorios | ESS Discussions

Biblioteca | Library


EMS1 | The information gradient: How all first responders contribute to the knowledge base

Mentorship and information-sharing are invaluable among generational transitions. There is a concentrated wealth of knowledge in experienced firefighters and EMS providers – and more fresh first responders ripe to absorb that knowledge every day.


MCP | Maintaining Operations Remotely During a Public-Health Crisis

Mission Critical Partners prepared this Whitepaper in April 2020 on how to maintain Public Safety Answering Point and Emergency Communications Center Operations working remotely during a public-health crisis. They identify scenarios and options that Emergency and Security Systems can leverage if remote operations...


Maintaining ECC Operations Remotely During a Public Health Crisis

The decision to move operations to a remote environment is not one that is made lightly. Beyond the policy and technological considerations, staff members need to be properly equipped to execute their core job functions.


Within the Trenches Podcast

Podcasts from dispatcher from all over the United States including other areas such as Australia, Canada and Ireland. The stories involve all types of calls. The show is meant to be informative, humorous, serious and all around eye opening to the world of 9-1-1 dispatch.


SIS ECU-911 | Qué hacer cuando se llama al número de emergencia

Pieza de diseño, parte de la campaña en medios sociales lanzada por el SIS ECU-911 para concientizar a los/as usuarios/as acerca del buen uso del número de emergencia.


No te calles, denunciar la violencia doméstica es el primer paso para detenerla

Spot del Sistema Nacional de Emergencias 911 de Honduras para fomentar la denuncia de la violencia de género.


Tracking Violent Crime with Ambulance Data: How Much Crime Goes Uncounted?

The majority of violent incidents recorded by ambulance and emergency services are not reported to the police. This article, which examined data from West Midlands, UK, suggests that adding medical data could increase the number of identified violent offences by 15 to 20% to the totals recorded by police alone.


CSRIC VII Report Measuring Risk Magnitude and Remediation Costs in 9-1-1 and NG9-1-1 Networks

The Federal Communications Commission (FCC) directed CSRIC VII to study and produce a Report on Security Risks and Best Practices for Mitigation in 9-1-1 in Legacy, Transitional, and NG9-1-1 Implementations. IP networks facilitate NG9-1-1 architectures that enable new response capabilities, while also creating...

Sitio web

NENA Wellness Continuum

The NENA Continuum initiative is a comprehensive approach to wellness in the 9-1-1 industry. It is an environment that brings together professionals, resources, standards, ideas, training, lessons learned, and innovation – all focused on a singular goal: the wellness of first responders.


NENA Standards: Address Points and Boundaries

Presentation used by Drew Fioranelli, GISP and Mark Whitby, ENP, during the webinar organized by Michael Baker International & DATAMARK GIS on December 15th, 2020.


PAHO | Servicios de Emergencias Médicas Pre-hospitalarias (SEM) COVID-19 Recomendaciones

En este documento se presenta orientación general para que los servicios de emergencias médicas (SEM) estén preparados para dar respuesta frente a la COVID-19. Hay que tener en cuenta que la configuración de las regulaciones y los recursos pueden variar a nivel local y estatal.


PAHO | Prehospital Emergency Medical Services (EMS) COVID-19 Recommendations

This document provides general guidance for Emergency Medical Service (EMS) preparedness and response to COVID- 19. At a local and state level, regulations and resource configurations may vary. In addition to these recommendations, EMS agencies should consult with local stakeholders.


PAHO | COVID-19 Recomendaciones para la expansión de capacidades de atención clínica y despliegue de equipos médicos de emergencia

Este documento tiene el objetivo de ofrecer recomendaciones para facilitar la expansión de capacidades de atención clínica, así como el despliegue de equipos médicos de emergencia, para asegurar la respuesta ante un elevado número de pacientes que pudiera exceder los límites de la red de salud.


PAHO | COVID-19 Recommendations for medical surge capacity and deployment of emergency medical teams

The purpose of this document is to issue recommendations to facilitate the medical surge capacity and the deployment of emergency medical teams in order to guarantee the response to high numbers of patients that could overwhelm the capacity of the integrated health services network.


CISA | Emergency Communications Best Practices for Establishing Alternate Care Sites

This document provides unique considerations for federal, state, local, tribal, and territorial entities tasked with establishing communications capabilities for an Alternate Care Site (ACS) during a health crisis or other disasters.


CISA | Cleaning and Disinfecting During a Pandemic

This document presents cleaning and disinfecting guidance specific to public safety and resources for 911 centers during a pandemic.


CISA | Pandemic Operating Procedures

This document gives you a general explanation of pandemic operation procedures, and it recommends how to organize, train, and care for personnel while operating during a pandemic.


CISA | Pandemic Planning

This document highlights governance, resource planning, and contingency considerations from a holistic perspective during a pandemic.


CISA | Guidelines for Executives: 911 Center Pandemic Recommendations

This document emphasizes the importance of communications centers, accentuates the particular risk of a pandemic to resiliency of 911 operations, communicates executive-level action, and describes available guidance for 911 administrators.


Federal News Network | Emergency responders pivoting to virtual training as coronavirus collides with hurricane season

David Thornton, author of this article, highlights how experimental training is the gold standard for federal disaster preparedness and response agencies like FEMA, the U.S. Coast Guard, the National Guard and the National Oceanographic and Atmospheric Administration.


PAHO | Herramienta Excel: Lista de verificación de alistamiento para la respuesta al COVID-19 en servicios de emergencias médicas prehospitalarias

Esta herramienta tiene como propósito apoyar a los países a verificar el estado de alistamiento de sus servios médicos de emergencia prehospitalaria, identificando las acciones inmediatas y prioritarias para responder al COVID-19 de manera eficiente.


PAHO | Excel Tool for Prehospital Emergency Medical Services Readiness Checklist for COVID-19

This tool helps countries confirm the readiness of their pre-hospital emergency medical services (EMS) for COVID-19. This is done through the identification of immediate and priority actions that aim to respond in an efficient and timely manner.


PAHO | Lista de verificación de alistamiento para la respuesta al COVID-19 en hospitales

En situaciones de crisis, hay varios factores a considerar cuando los servicios de emergencias médicas prehospitalarias (SEM) facilitan atención inicial de soporte vital básico y/o avanzado y traslado de heridos o enfermos desde el lugar donde ocurre la emergencia hasta el centro sanitario.


MCP | The Changing Operational Landscape of Emergency Medical Services

This article analyzes occurring changes that people don’t notice at first-hand during EMS delivery services.

Repositorio colaborativo | Collaborative repository

This document is intended to serve as an outline, to assist 911 Public Safety Answering Point (PSAP)/Emergency Communications Center (ECC) managers/911 agencies in the preparation of a COVID-19 continuity of operations (COOP) response plan. PSAP/ECC managers/911 agencies are welcome to use this outline to develop a more detailed and specific COOP plan that meets the needs and circumstances of...

Association for Public Safety Communications Officials (APCO), the APCO Institute, the International Academies of Emergency Dispatch (IAED), the National Association of State 911 Administrators (NASNA), NENA and Power Phone.
Publicado por Karen Bozicovich
Miércoles, Mayo 6, 2020 - 11:34

It offers a number of resources linke to disaster and emergency planning for U.S. EMS and disaster and contigency planning for 911 services in the U.S.It provides links to COVID-19 contingency plans for 911as well as a number of resources related to Telecommunicator Emergency Taskforce. The list includes materials to assist PSAP to better prepare for and react to a disaster situation.It also...

Laurie Flaherty, National 911 Program
Publicado por Karen Bozicovich
Jueves, Mayo 14, 2020 - 19:57

El Servicio Integrado de Seguridad ECU 911, en forma permanente mide los niveles de prestación que se entrega a la ciudadanía en respuesta a las situaciones de emergencia; en razón de que, existe evidencia que las llamadas de mal uso son elevadas, generando congestión en las líneas; así como una repercusión económica. Se plantea resolver la problemática a través de nuestra experiencia  y...

Servicio Integrado de Seguridad ECU-911
Publicado por Bolívar Tello
Miércoles, Mayo 6, 2020 - 19:41

El presente documento es tan solo un esquema en el que se presentan, en términos generales, los lineamientos para ayudar a los organismos de servicios de emergencia (911) y a los administradores de puntos de respuesta de seguridad pública/centros de comunicaciones de emergencia en la preparación de un plan de respuesta para la continuidad de operaciones ante la pandemia de COVID-19. 

Association for Public Safety Communications Officials International (APCO), el APCO Institute, International Academies of Emergency Dispatch (IAED), National Association of State 911 Administrators (NASNA), NENA y PowerPhone Inc.
Publicado por Karen Bozicovich
Lunes, Julio 27, 2020 - 23:30

Presentación de la herraimenta de alta tecnología, Distancia2, basada en algoritmos de inteligencia artificial para evitar la aglomeración de personas. Permite monitorear el cumplimiento de la distancia reglamentaria de 2 metros en espacios públcios y alertar a la ciudadanía a través de altavoces incorporados en las cámaras de videovigilancia. 

BID y ECU-911
Publicado por Karen Bozicovich
Viernes, Junio 26, 2020 - 12:08

Este documento, elaborado por el Sistema de Emergencias 9-1-1 de Costa Rica, ofrece una serie de respuestas preguntas básicas sobre el coronavirus, el COVID-19, cuáles son los síntomas, cuándo es necesario hacer una prueba de detección, cuáles son las conductas, comportamientos y medidas de prevención que se deben tomar, entre otras preguntas claves para la ciudadanía.

Sistema de Emergencias 9-1-1
Publicado por Karen Bozicovich
Viernes, Abril 17, 2020 - 22:43

A través de este procedimiento, el Servicio Integrado de Seguridad ECU-911 establece los lineamientos a seguir ante la activación de emergencias de alto impacto. Incluye lineamientos operativos, tecnológicos y de comunicación, y administrativos.

Servicio Integrado de Seguridad ECU-911
Publicado por Karen Bozicovich
Miércoles, Abril 15, 2020 - 22:46

Protocolo desarrollado a partir de la colaboración entre el Sistema Integrado de Seguridad ECU 911 y el Ministerio de Salud Pública de Ecuador. El Protocolo establece una serie de lineamientos para la recepción y atención coordinada de alertas de posibles emergencia de incidentes de salud pública, considerados de importancia internacional (ESPII).

Servicio Integrado de Seguridad ECU 911 y Ministerio de Salud Pública
Publicado por Karen Bozicovich
Martes, Abril 14, 2020 - 17:54

Con el fin de brindar una atención inmediata ante una emergencia en casos relacionados a violencia de género o violencia intrafamiliar, autoridades del ECU 911 presentaron un protocolo interinstitucional para la recepción de alertas de emergencias. 

Servicio Integrado de Seguridad ECU-911, Secretaría de Derechos Humanos, Consejo Nacional de Igualdad de Género, Ministerio de Gobierno, Ministerio de Salud Pública y Policía Nacional del Ecuador
Publicado por Karen Bozicovich
Miércoles, Junio 9, 2021 - 23:18


Dom Lun Mar Mié Jue Vie Sáb

Anuncio | Announcement

Ejercicio de documentación y sistematización de las estrategias, herramientas y acciones efectivas implementadas por los Servicios de Emergencia y Seguridad (o Agencias similares) de la región para alcanzar una mayor integración y accesibilidad de las personas con discapacidad 
Plazo de entrega: Viernes 1 de octubre
_ _ _
Exercise to document and systematiza strategies, tools and actions implemented by Emergency and Security Systems (or similar Agencies) in the region to achieve higher levels of inclusion and accessibility of persons with disabilities
Deadline: Friday, October 1st


NENA Standards:
Address Points and Boundaries

Webinar organized by Michael Baker International and DATAMARK on December 15th, 2020.

Instructors Drew Fioranelli, GISP and Mark Whitby, ENP focused on:

- Site/Structure Address Points

- Civic Location Data Exchange Format (CLDXF)

- Required GIS Data Layers

- GIS Data Validations

- Data Maintenance

Go to Webinar

GIS Basics for the Public Safety Professional

In the shift to Next Generation 9-1-1, GIS will play an important role in call routing for public safety, and much of the critical information on GIS is not widely shared with 9-1-1 dispatchers across the country. Join this webinar for an introduction of GIS and a high-level discussion of how it may affect the applications used in the PSAP for dispatch and 9-1-1.

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COVID-19: Maintaining Operations Remotely (On-demand)

Public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative.

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Strategic Planning for Public Safety Agencies (On-demand)

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. This webinar focuses on the benefits of strategic planning for public safety agencies and different approaches to development.


• Chris Kelly, VIce-President and Director of Operations and Facilities, Mission Critical Partners

• Bonnie Maney, Enterprise Client Manager, Mission Critical Partners

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Coping with a pandemic: embracing flexibility and mobile technology for the “Next Normal”

The COVID-19 pandemic is creating the “Next Normal” with new challenges and opportunities for mobile technologies. Explore how the current disruption impacts current and emerging technologies, as well as new use cases and recommendations for communication success across industries.

On demand webinar.

The 5G Horizon: What Government Needs to Do Today to Be Prepared Tomorrow

As agencies seek to improve their services and their efficiency, many are looking at 5G as a game-changing technology. In this webinar, 5G industry experts will discuss the transparent facts of 5G, new use cases, and what agencies can do now to exploit the benefits of 5G.

On demand webinar.

Emergency Comms during the Pandemic

This webinar explores issues that have arisen with sharing devices, moving to LTE networks, the coverage in rural areas and indoors, the effect on EMS and dispatch centers as they cancel services, work from home and a need to go beyond more than emergency services. Learn how text-to-911 services, location advancements and new technologies.

On demand webinar.

Optimizing PSAP Staff Performance & Reducing Turnover

Running an emergency communications center isn’t easy. Challenges can come from every direction: scrutiny over incident handling, funding, and staffing issues.

Telecommunicators are the very heart of emergency communications, but with high levels of turnover, the revolving door is working against public safety answering points (PSAPs).

In this session, you’ll learn how NICE Inform can give your PSAP the tools you need to improve retention, and coach, develop and train telecommunicators for success.

This webinar features:

• Joe Scaffidi, RVP of PSAP Performance Solutions, NICE

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin

This webinar is on demand. Prior registration is needed. Click here to register. 

Top 911 Challenges with Incident Intelligence Analytics

Fourth webinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar features:

• Joe Scaffidi, Regional Vice Presidente, NICE Public Safety

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Real-time Performance Metrics Matter

This is the second wbinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar focuses on performance measurement and reporting challenges that 9-1-1 directors are facing.

The webinar features:

•  Barry Furey, CEO of Barry Furey Consulting and Training

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Next Gen 9-1-1 Matters More Now

This webinar has been organized by NICE, ATOS and Mission Critical Partners and features the following panelists:

• John Rennie, General Manager, NICE

• Phil Rotheran, Vice President, ATOS

• Darrin Reilly, Chief Operating Officer, Mision Critical Partners

The roundtable is moderated by Oatrick Botz, Director of Engagement, NICE

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911 Turnover, Staffing and Retention

Thiw webinar is part of a webinar series organized by NICE.

In this session, speakers will address one of 911 top challenges, closing the Revolving Door: 911 Turnover, Staffing and Retention.

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First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

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Recomendaciones para grupos USAR en el contexto de la pandemia COVID-19

USAR, oor sus siglas en inglés, significa Urban Search and Rescue, e implica la ​localización, extracción, y la estabilización inicial de personal atrapado en espacios cerrados o bajo escombros. 

Este webinar fue organizado por CEPREDENAC y contó con la intervención de:

• Patricio Fuentes von J., Ingeniero en Proyectos, Bombero voluntario en Chile e instructor USAR

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Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

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COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

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Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

• Jim Marsall, Director, 911 Training Institute

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How disinformation & cyber threats affect emergency services during COVID-19 outbreak
Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.


  • Stéphane Duguin, Cyberpeace Institute
  • Roman Adamczyk, EU DisinfoLab

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Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.


  • Benoit Vivier, Public Affairs Manager, EENA
  • Cristina Lumbreras, Technical Director, EENA
  • Gary Machado, Executive Director, EENA
  • Marta Azevedo Silva, Communications and Press Officer, EENA
  • Rose Michael, Knowledge Officer and DPO, EENA

Go to Webinar (25´30¨)

Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.


  • John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
  • Jamison Peevyhouse, ENP, TN Emergency Communications Board
  • April Henze, ENP, NENA: The 9-1-1- Association

Go to Webinar (presentation)




Within the Trenches

We speak dispatch