The pandemic brought so many new challenges to PSAPs – not only across the US, but also around the globe. No matter the geographical location, emergency-communications personnel had to rise to the occasion and continue to answer the calls. The challenges faced provided substantial opportunities for learning and innovation; how was it possible to adapt to the new landscape while continuing to provide a high level of service and taking care of our people?
In this webinar, emergency-services leaders from across the world discuss these issues and more. They will address how policies and procedures were updated, ways new technologies enabled advancements like remote call-taking, and issues that need to be considered to future-proof for the “new normal.”
- Jennifer White, ENP - NENA
- Monica Million, ENP - Amazon Web Services
- John Anthony - British APCO
- Ron Willicroft - APCO Canada