In 2021, Bedford County, VA 9-1-1 experienced a catastrophic cybersecurity incident. For 2.5 months, all public-safety-system data was lost, leaving dispatchers to use pen and paper to do their jobs. During this time, staff had to develop new tools and workflows to maintain daily operations, safety, and situational awareness.
Attend this webinar to hear about the 9-1-1 center managed and recovered from the chaos of sudden and complete data loss.
Participants will learn:
• What tools are needed when facing a long-term CAD outage and how to obtain them;
• How to keep center morale up during long-term crises; and
• How to increase data security and cyber-preparedness before an incident takes place.
Presenters:
Christine Giglio, ENP – Bedford County (VA) Emergency Communications Center
Michael Miller – Bedford County (VA) Emergency Communications Center
