Thursday, April 22, 2021 - 13:00 to Friday, April 23, 2021 - 13:45
For 9-1-1 center managers, the past year has been more challenging than most. In addition to the every-day concerns of hiring, training, scheduling, retaining, monitoring quality and performance of employees, and budgeting for lean times, managers are now dealing with the after-effects of COVID and navigating new challenges around how to best manage and motivate multi-generational staffs.
Moderator:
- Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin
Panelists:
- Jeff Streeter, Executive Director, JeffCom, Colorado
- Kimberly Green, Dispatch Administrator, Little Rock Arkansas
- Jon Whitford, 911 Unit Manager, Michigan State Patrol
This webinar is organized by APCO International and sponsored by NICE.
All times are in Eastern Time.
This registration has a fee.
To regiser: