Thursday, April 22, 2021 - 13:00 to Friday, April 23, 2021 - 13:45
For 9-1-1 center managers, the past year has been more challenging than most. In addition to the every-day concerns of hiring, training, scheduling, retaining, monitoring quality and performance of employees, and budgeting for lean times, managers are now dealing with the after-effects of COVID and navigating new challenges around how to best manage and motivate multi-generational staffs.
Moderator:
Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin
Panelists:
Jeff Streeter, Executive Director, JeffCom, Colorado
Kimberly Green, Dispatch Administrator, Little Rock Arkansas
Jon Whitford, 911 Unit Manager, Michigan State Patrol
This webinar is organized by APCO International and sponsored by NICE.
All times are in Eastern Time.
This registration has a fee.
To regiser:
