9-1-1 professionals have a front-row seat to the social tensions that can be present in public-safety interactions. They witness, first-hand, the issues that can arise during multi-ethnic requests for emergency assistance and must make split-second decisions based on what may or may not be reliable information or accurate assumptions. The ripple effect of these situations can be far reaching, potentially affecting internal team dynamics, agency morale, and even the wellbeing of an entire community. How can 9-1-1 agencies adequately equip themselves to address these 9-1-1 calls?
The stereotype threat model provides a holistic approach for diagnosing, discussing, and responding to the complex identity biases that can significantly shape the delivery of emergency services.
Participants who attend this webinar will:
• Learn how to recognize the hidden patterns of implicit bias;
• Understand how the elements of negative biases can cascade into the delivery of emergency services; and
• Gain resources for diagnosing and managing the delivery of public-safety services in diverse communities.
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