Compartir
Facebook
Twitter
LinkedIn

Network

DSP | DPS

Comunidades Virtuales | Virtual Communities

SES | ESS

Bienvenidos/as | Welcome

Bienvenidos/as a la Comunidad Virtual SES. La prioridad de esta Comunidad es habilitar un espacio común donde las autoridades y el personal de los Sistemas de Emergencia y Seguridad (o sus equivalentes) de la región puedan intercambiar, compartir y consultar información, materiales y herramientas, a fin de atender la emergencia de salud pública de importancia internacional que representa el COVID-19, así como otras que se presenten en el futuro.

Haga clic en la palabra Instrucciones para bajar una presentación con los pasos que debe seguir para registrarse como miembro de la Comunidad-SES.

---

Welcome to the ESS Virtual Community. The Community's current priority is to provide a common space where authorities and personnel of emergency and security systems (or their equivalents) in the region may exchange, share, and access information, materials, and tools, in order to address the public health emergency of international concern that COVID-19 represents, as well as others that may arise in the future.

Click on Instructions to download a presentation with the steps you need to follow to register as member of the ESS-Community.

Enlaces de interés | Relevant links

International Public Safety Association
Tuesday, December 14, 2021 - 16:54
Mission Critical Partners
Sunday, July 26, 2020 - 21:10
CDEMA COVID-19 Situation Update
Thursday, May 21, 2020 - 15:30
Emergency Response Tips, LLC
Thursday, May 7, 2020 - 14:14
Inter-Agency Standing Committee COVID-19 Outbreak Readiness and Response
Thursday, April 30, 2020 - 12:03
Disaster Responder Assets Network (DRAN) COVID-19 News and Updates
Thursday, April 30, 2020 - 11:34
COVID-19 en Honduras
Wednesday, April 29, 2020 - 14:30
Global outbreak alert and response network (GOARN) COVID-19 Knowledge Hub
Tuesday, April 28, 2020 - 20:50
HHS/ASPR COVID-19 Clinical Rounds
Monday, April 27, 2020 - 21:19
CDC Interim Guidance for Emergency Medical Services (EMS) and 911 Public Safety Answering Points (PSAPs) for COVID-19
Monday, April 27, 2020 - 21:16
NHTSA's Office of EMS: COVID-19 Resources for EMS
Monday, April 27, 2020 - 18:24
CEPREDENAC-SICA COVID-19
Friday, April 17, 2020 - 20:34
National 911 Program Coronavirus/COVID-19 Resources
Friday, April 17, 2020 - 20:12
911 Training Institute
Wednesday, April 15, 2020 - 13:53
LEXIPOL Coronavirus (COVID-19) Learning & Policy Center
Wednesday, April 15, 2020 - 12:43
Emergency Medical Services (EMS1) COVID-19
Wednesday, April 15, 2020 - 12:41
APCO International | Information on COVID-19 for Emergency Communications Centers
Monday, April 13, 2020 - 11:44
International Academies of Emergency Dispatch (IAED) | COVID-19 Communications
Monday, April 13, 2020 - 11:37
APCO Canada | COVID-19 Resources
Wednesday, April 8, 2020 - 17:22
British APCO | COVID-19 Resources
Wednesday, April 8, 2020 - 17:19
All Clear Foundation: Supporting First Responders
Wednesday, April 8, 2020 - 17:16
NENA: The 911 Association | Coronavirus (COVID-19) Resources
Wednesday, April 8, 2020 - 17:08
European Emergency Number Association (EENA) | COVID Resources for Emergency Services
Wednesday, April 8, 2020 - 17:06
Organización Panamericana de la Salud | Recursos COVID-19
Wednesday, April 8, 2020 - 17:03
Pan American Health Organization | COVID-19 Resources
Wednesday, April 8, 2020 - 17:02
Organización Mundial de la Salud | Brote de enfermedad por coronavirus (COVID-19)
Wednesday, April 8, 2020 - 17:00
World Health Organization | Coronavirus disease (COVID-19) Pandemic
Wednesday, April 8, 2020 - 16:58

Sistemas de Emergencia y Seguridad | Emergency and Security Systems

Costa Rica: Sistema de Emergencias 9-1-1

Enlace


Ecuador: Servicio Integrado de Seguridad ECU911

Enlace


Honduras: Sistema Nacional de Emergencias (SNE)

Enlace


México: 9-1-1 Emergencias 

Enlace


República Dominicana: Sistema Nacional de Atención a Emergencias y Seguridad 911

Enlace

 

Comunidades de práctica | Communities of practice

Comunicación en Emergencias | Emergency Communications

 

Experiencias COVID-19 | COVID-19 Experiences

 

Inclusión y Accesibilidad | Inclusion and Accessibility

 

SES - Mal Uso del Número de Emergencia | ESS - Misuse of the Emergency Number

 

SES-Protocolo/Guía | ESS-Protocol/Guide

 

SES-Violencia Doméstica | ESS-Domestic Violence

 

 

Collaborative Coalition for International Public Safety

 

Estadísticas de Emergencia 911 | 911 Emergency Statistics

 

Glosario | Glossary

 

 

TCC

 

 

Salud y Bienestar | Health and Wellness

Próximo Evento | Upcoming Event

Biblioteca | Library

Document

CISA | Pandemic Planning

This document highlights governance, resource planning, and contingency considerations from a holistic perspective during a pandemic.

Document

CISA | Guidelines for Executives: 911 Center Pandemic Recommendations

This document emphasizes the importance of communications centers, accentuates the particular risk of a pandemic to resiliency of 911 operations, communicates executive-level action, and describes available guidance for 911 administrators.

Article

Federal News Network | Emergency responders pivoting to virtual training as coronavirus collides with hurricane season

David Thornton, author of this article, highlights how experimental training is the gold standard for federal disaster preparedness and response agencies like FEMA, the U.S. Coast Guard, the National Guard and the National Oceanographic and Atmospheric Administration.

Document

PAHO | Herramienta Excel: Lista de verificación de alistamiento para la respuesta al COVID-19 en servicios de emergencias médicas prehospitalarias

Esta herramienta tiene como propósito apoyar a los países a verificar el estado de alistamiento de sus servios médicos de emergencia prehospitalaria, identificando las acciones inmediatas y prioritarias para responder al COVID-19 de manera eficiente.

Document

PAHO | Excel Tool for Prehospital Emergency Medical Services Readiness Checklist for COVID-19

This tool helps countries confirm the readiness of their pre-hospital emergency medical services (EMS) for COVID-19. This is done through the identification of immediate and priority actions that aim to respond in an efficient and timely manner.

Document

PAHO | Lista de verificación de alistamiento para la respuesta al COVID-19 en hospitales

En situaciones de crisis, hay varios factores a considerar cuando los servicios de emergencias médicas prehospitalarias (SEM) facilitan atención inicial de soporte vital básico y/o avanzado y traslado de heridos o enfermos desde el lugar donde ocurre la emergencia hasta el centro sanitario.

Article

MCP | The Changing Operational Landscape of Emergency Medical Services

This article analyzes occurring changes that people don’t notice at first-hand during EMS delivery services.

Document

PAHO | Prehospital Emergency Medical Services Readiness Checklist for COVID-19

This checklist provides Emergency and Security Systems with a set of steps that need to be taken when answering to medical emergencies.

Report

Reportes policiales y 911

Las llamadas de emergencia y los reportes policiales pueden contribuir a medir el fenómeno criminal. Para ello es necesario una hoja de ruta con los cambios normativos y administrativos que deberían llevarse a cabo, incluyendo la homologación de las estadísticas y la creación de unidades de análisis

Article

Cómo usar el 911 para salvar vidas de mujeres

Las llamadas de emergencia recibidas tanto por el 911 como Línea Mujeres son una fuente de información valiosa para entender mejor los diferentes tipos de violencia que afectan a las mujeres. A partir de ellas se podrían diseñar estrategias más efectivas. No obstante, estas fuentes aún presentan ret

Document

NIST 800-184 Guide for Cybersecurity Event Recovery

In light of an increasing number of cybersecurity events, organizations can improve resilience by ensuring that their risk management processes include comprehensive recovery planning.

Document

APCO/NENA Service Capability Criteria Rating

Self-evaluation assessment tool to facilitate an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events.

Document

NENA Network/System Access Security (Archived April 2020)

The purpose of this document is to identify the importance of security for today’s PSAP and to describe common types of computer and network security threats facing the industry today, as well as provide guidelines for effective mitigation strategies.

Document

NENA Hazard & Vulnerability Analysis

Assists Public Safety Answering Points (PSAPs) with Hazard and Vulnerability Analyses. These analyses are essentially audits that provide planning tools to prevent, prepare for, respond to and recover from incidents that can adversely affect PSPAs. NENA-INF-019.2-2016 (originally 53-501 & 53-502).

Website

NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation

The purpose of this document is to serve as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. NENA-INF-017.2-201X (formerly NENA 53-001)

Website

NFPA 1221 Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems

This standard covers the installation, performance, operation, and maintenance of public emergency services communications systems and facilities.

Website

NFPA 1600 Standard on Disaster/Emergency Management and Business Continuity

This standard establishes a common set of criteria for all hazards disaster/emergency management and business continuity programs The Emergency Management and Business Continuity community comprises many different entities. Each has its own focus, unique mission and responsibilities, and resources.

Article

Heroes Health app

The University of North Carolina School of Medicine and UNC Health have launched a free mobile app to help first responders and healthcare personnel assess their mental health and access wellness resources. The app provides short, weekly mental health self-assessments and displays symptom summary.

Document

Prehospital Emergency Medical Services Readiness Checklist for COVID-19

PAHO has prepared this checklist to help countries confirm the readiness of their pre-hospital emergency medical services to respond to COVID-19, identifying immediate and priority actions aimed at responding to the emergency in an efficient and timely manner.

Article

Your Future Calls: GIS

This article by Sandy Dyre, published by the Journal of Emergency Dispatch, focuses on what dispatchers need to understand on the functionality of GIS to improve their ability to fully use this tools when dispatching.

Document

Remote Working: The New Normal

For organizations of all shapes and sizes, embracing the new norm requires investment in appropriate technology systems and tools to provide staff and managers not only with the means to cope, but to enhance their working environment and transform business outcomes. FourNet whitepaper.

Article

Location Technology

Latitude-longitude coordinates have been around for centuries, but they're difficult to use, even with GPS satellites London-based What3words translates that position into something that can be easily shared in a phone call or text message. It is free for emergency services.

Infographic

Incident Response Review

Mision Critical Partners has developed this infographic to guide a review process of the actions and decisions taken during a crisis or any other incident. The systematic organization of these types of after-action review processes are key to learn from past experiences and improve future responses.

Infographic

Cómo desinfectarse las manos

Procedimiento de 8 pasos para desinfección de manos elaborado por la Organización Mundial de la Salud y el CONRED. El procedimiento lleva entre 20-30 segundos.

Repositorio colaborativo | Collaborative repository

Con el fin de brindar una atención inmediata ante una emergencia en casos relacionados a violencia de género o violencia intrafamiliar, autoridades del ECU 911 presentaron un protocolo interinstitucional para la recepción de alertas de emergencias. 

Author(s)
Servicio Integrado de Seguridad ECU-911, Secretaría de Derechos Humanos, Consejo Nacional de Igualdad de Género, Ministerio de Gobierno, Ministerio de Salud Pública y Policía Nacional del Ecuador
Posted by Karen Bozicovich
Wednesday, June 9, 2021 - 22:18

Calendar

Sun Mon Tue Wed Thu Fri Sat
26
27
28
29
30
1
2
 
 
 
 
 
 
 
3
4
5
6
7
8
9
 
 
 
 
 
 
 
10
11
12
13
14
15
16
 
 
 
 
 
 
 
17
18
19
20
21
22
23
 
 
 
 
 
 
 
24
25
26
27
28
29
30
 
 
 
 
 
 
 
31
1
2
3
4
5
6
 
 
 
 
 
 
 

Webinars

NENA Standards:
Address Points and Boundaries

Webinar organized by Michael Baker International and DATAMARK on December 15th, 2020.

Instructors Drew Fioranelli, GISP and Mark Whitby, ENP focused on:

- Site/Structure Address Points

- Civic Location Data Exchange Format (CLDXF)

- Required GIS Data Layers

- GIS Data Validations

- Data Maintenance

Go to Webinar

GIS Basics for the Public Safety Professional

In the shift to Next Generation 9-1-1, GIS will play an important role in call routing for public safety, and much of the critical information on GIS is not widely shared with 9-1-1 dispatchers across the country. Join this webinar for an introduction of GIS and a high-level discussion of how it may affect the applications used in the PSAP for dispatch and 9-1-1.

Go to webinar

 


                 

COVID-19: Maintaining Operations Remotely (On-demand)

Public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative.

Go to webinar


                  

Strategic Planning for Public Safety Agencies (On-demand)

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. This webinar focuses on the benefits of strategic planning for public safety agencies and different approaches to development.

Panelists:

• Chris Kelly, VIce-President and Director of Operations and Facilities, Mission Critical Partners

• Bonnie Maney, Enterprise Client Manager, Mission Critical Partners

Go to Webinar


Coping with a pandemic: embracing flexibility and mobile technology for the “Next Normal”

The COVID-19 pandemic is creating the “Next Normal” with new challenges and opportunities for mobile technologies. Explore how the current disruption impacts current and emerging technologies, as well as new use cases and recommendations for communication success across industries.

On demand webinar.


The 5G Horizon: What Government Needs to Do Today to Be Prepared Tomorrow

As agencies seek to improve their services and their efficiency, many are looking at 5G as a game-changing technology. In this webinar, 5G industry experts will discuss the transparent facts of 5G, new use cases, and what agencies can do now to exploit the benefits of 5G.

On demand webinar.


Emergency Comms during the Pandemic

This webinar explores issues that have arisen with sharing devices, moving to LTE networks, the coverage in rural areas and indoors, the effect on EMS and dispatch centers as they cancel services, work from home and a need to go beyond more than emergency services. Learn how text-to-911 services, location advancements and new technologies.

On demand webinar.


Taming 911 Turnover: Strategies for Success

911 telecommunicators everywhere are reaching a breaking point. It is no wonder that in the US, the average annual turnover is nearing 30% and 1 in 5 telecommunicators leave their job in the first year. With a shrinking applicant pool, it’s more important than ever to keep telecommunicators happy and engaged.

This webinar povides innovative solutions that 911 centers are implementing to tame rising turnover.

Speakers:

• Joe Scaffidi
Regional Vice President of PSAP Performance Solutions
NICE Public Safety

•Patrick Botz
Director of Engagement
NICE Public Safety

Available on demand.

Click here to register.


Optimizing PSAP Staff Performance & Reducing Turnover

Running an emergency communications center isn’t easy. Challenges can come from every direction: scrutiny over incident handling, funding, and staffing issues.

Telecommunicators are the very heart of emergency communications, but with high levels of turnover, the revolving door is working against public safety answering points (PSAPs).

In this session, you’ll learn how NICE Inform can give your PSAP the tools you need to improve retention, and coach, develop and train telecommunicators for success.

This webinar features:

• Joe Scaffidi, RVP of PSAP Performance Solutions, NICE

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin

This webinar is on demand. Prior registration is needed. Click here to register. 


Top 911 Challenges with Incident Intelligence Analytics

Fourth webinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar features:

• Joe Scaffidi, Regional Vice Presidente, NICE Public Safety

• Patrick Botz, Director of Engagement, NICE Public Safety

Go to Webinar


Why Real-time Performance Metrics Matter

This is the second wbinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar focuses on performance measurement and reporting challenges that 9-1-1 directors are facing.

The webinar features:

•  Barry Furey, CEO of Barry Furey Consulting and Training

• Patrick Botz, Director of Engagement, NICE Public Safety

Go to Webinar

Presentation


 

Why Next Gen 9-1-1 Matters More Now

This webinar has been organized by NICE, ATOS and Mission Critical Partners and features the following panelists:

• John Rennie, General Manager, NICE

• Phil Rotheran, Vice President, ATOS

• Darrin Reilly, Chief Operating Officer, Mision Critical Partners

The roundtable is moderated by Oatrick Botz, Director of Engagement, NICE

Go to the Webinar


911 Turnover, Staffing and Retention

Thiw webinar is part of a webinar series organized by NICE.

In this session, speakers will address one of 911 top challenges, closing the Revolving Door: 911 Turnover, Staffing and Retention.

Go to the Webinar


First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

Go to Webinar


Recomendaciones para grupos USAR en el contexto de la pandemia COVID-19

USAR, oor sus siglas en inglés, significa Urban Search and Rescue, e implica la ​localización, extracción, y la estabilización inicial de personal atrapado en espacios cerrados o bajo escombros. 

Este webinar fue organizado por CEPREDENAC y contó con la intervención de:

• Patricio Fuentes von J., Ingeniero en Proyectos, Bombero voluntario en Chile e instructor USAR

Go to Webinar


  

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

Ir al Webinar



COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

Ir al Webinar


Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

Speaker:
• Jim Marsall, Director, 911 Training Institute

Go to webinar


 

How disinformation & cyber threats affect emergency services during COVID-19 outbreak
Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.

Speakers:

  • Stéphane Duguin, Cyberpeace Institute
  • Roman Adamczyk, EU DisinfoLab

Go to Webinar
______________________________

Introducing INSCRAM: Bridging research and public safety

In this Webinar, the Information Systems for Crisis Response and Management (ISCRAM) Association was presented to EENA members. INSCRAM is an international community of researchers who examine the design, use, and evaluation of information and communication technologies in contexts of emergency and disaster preparation, mitigation, response, and recovery.

Speakers:

Caroline Rizza, PhD
President of ISCRAM & Associate Professor, Télécom ParisTech

Rob Grace, PhD
Vice President of ISCRAM & Assistant Professor, Texas Tech University

Anouck Adrot, PhD
ISCRAM Secretary Associate & Professor Université Paris-Dauphine

Go to Webinar


 

Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.

Speakers:

  • Benoit Vivier, Public Affairs Manager, EENA
  • Cristina Lumbreras, Technical Director, EENA
  • Gary Machado, Executive Director, EENA
  • Marta Azevedo Silva, Communications and Press Officer, EENA
  • Rose Michael, Knowledge Officer and DPO, EENA

Go to Webinar (25´30¨)
______________________________
 

Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.

Speakers:

  • John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
  • Jamison Peevyhouse, ENP, TN Emergency Communications Board
  • April Henze, ENP, NENA: The 9-1-1- Association

Go to Webinar (presentation)
______________________________

 

 

Podcasts

Within the Trenches

We speak dispatch

How Livestreaming 911 Calls Makes Officers More Effective and Efficient

The ICISF Podcast Series

Reuniones | Meetings

1ra Reunión GTS-SES (6-7 de mayo, 2021) | 1st STG-ESS Meeting (May 6-7, 2021)

Seminario Internacional | International Seminar
 

Conversatorios SES 2020 | 2020 ESS Discussions

 

Conversatorio 2021: Aprovechamiento de los datos 911 | 2021 Discussion: Using 911 data

 

1er Conversatorio 2022: Inclusión y Accesibilidad | 1st 2022 Discussion: Inclusion and Accesibility

 

GTS-SES Presidencia | STG-ESS Presidency

Presidencia SIS ECU-911 | ECU-911 ISS Presidency