SES | ESS

NENA Standards:
Address Points and Boundaries

Webinar organized by Michael Baker International and DATAMARK on December 15th, 2020.

Instructors Drew Fioranelli, GISP and Mark Whitby, ENP focused on:

- Site/Structure Address Points

- Civic Location Data Exchange Format (CLDXF)

- Required GIS Data Layers

- GIS Data Validations

- Data Maintenance

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GIS Basics for the Public Safety Professional

In the shift to Next Generation 9-1-1, GIS will play an important role in call routing for public safety, and much of the critical information on GIS is not widely shared with 9-1-1 dispatchers across the country. Join this webinar for an introduction of GIS and a high-level discussion of how it may affect the applications used in the PSAP for dispatch and 9-1-1.

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COVID-19: Maintaining Operations Remotely (On-demand)

Public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative.

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Strategic Planning for Public Safety Agencies (On-demand)

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. This webinar focuses on the benefits of strategic planning for public safety agencies and different approaches to development.

Panelists:

• Chris Kelly, VIce-President and Director of Operations and Facilities, Mission Critical Partners

• Bonnie Maney, Enterprise Client Manager, Mission Critical Partners

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GIS Data & NG911 Readiness - Exploring Strategies, Dispelling Misconceptions

Next Generation 911 (NG911) systems rely on geospatial routing generated by geographic information systems (GIS) to connect emergency callers and 911 centers. But GIS data first needs to be readied so that it aligns with industry standards and can be used in the NG911 environment. This webinar explores strategies for doing so while dispelling common misconceptions that lead many emergency communications center officials to believe that their GIS data is closer to NG911 readiness than it is.

Panelist:

• Robert Horne, Senior Technology Specialist, MCP’s Technical Domain Lead and certified emergency number professional (ENP).

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Coping with a pandemic: embracing flexibility and mobile technology for the “Next Normal”

The COVID-19 pandemic is creating the “Next Normal” with new challenges and opportunities for mobile technologies. Explore how the current disruption impacts current and emerging technologies, as well as new use cases and recommendations for communication success across industries.

On demand webinar.

The 5G Horizon: What Government Needs to Do Today to Be Prepared Tomorrow

As agencies seek to improve their services and their efficiency, many are looking at 5G as a game-changing technology. In this webinar, 5G industry experts will discuss the transparent facts of 5G, new use cases, and what agencies can do now to exploit the benefits of 5G.

On demand webinar.

Emergency Comms during the Pandemic

This webinar explores issues that have arisen with sharing devices, moving to LTE networks, the coverage in rural areas and indoors, the effect on EMS and dispatch centers as they cancel services, work from home and a need to go beyond more than emergency services. Learn how text-to-911 services, location advancements and new technologies.

On demand webinar.

Taming 911 Turnover: Strategies for Success

911 telecommunicators everywhere are reaching a breaking point. It is no wonder that in the US, the average annual turnover is nearing 30% and 1 in 5 telecommunicators leave their job in the first year. With a shrinking applicant pool, it’s more important than ever to keep telecommunicators happy and engaged.

This webinar povides innovative solutions that 911 centers are implementing to tame rising turnover.

Speakers:

• Joe Scaffidi
Regional Vice President of PSAP Performance Solutions
NICE Public Safety

•Patrick Botz
Director of Engagement
NICE Public Safety

Available on demand.

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Optimizing PSAP Staff Performance & Reducing Turnover

Running an emergency communications center isn’t easy. Challenges can come from every direction: scrutiny over incident handling, funding, and staffing issues.

Telecommunicators are the very heart of emergency communications, but with high levels of turnover, the revolving door is working against public safety answering points (PSAPs).

In this session, you’ll learn how NICE Inform can give your PSAP the tools you need to improve retention, and coach, develop and train telecommunicators for success.

This webinar features:

• Joe Scaffidi, RVP of PSAP Performance Solutions, NICE

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin

This webinar is on demand. Prior registration is needed. Click here to register. 

Top 911 Challenges with Incident Intelligence Analytics

Fourth webinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar features:

• Joe Scaffidi, Regional Vice Presidente, NICE Public Safety

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Real-time Performance Metrics Matter

This is the second wbinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar focuses on performance measurement and reporting challenges that 9-1-1 directors are facing.

The webinar features:

•  Barry Furey, CEO of Barry Furey Consulting and Training

• Patrick Botz, Director of Engagement, NICE Public Safety

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Presentation

Why Next Gen 9-1-1 Matters More Now

This webinar has been organized by NICE, ATOS and Mission Critical Partners and features the following panelists:

• John Rennie, General Manager, NICE

• Phil Rotheran, Vice President, ATOS

• Darrin Reilly, Chief Operating Officer, Mision Critical Partners

The roundtable is moderated by Oatrick Botz, Director of Engagement, NICE

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911 Turnover, Staffing and Retention

Thiw webinar is part of a webinar series organized by NICE.

In this session, speakers will address one of 911 top challenges, closing the Revolving Door: 911 Turnover, Staffing and Retention.

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First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

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Recomendaciones para grupos USAR en el contexto de la pandemia COVID-19

USAR, oor sus siglas en inglés, significa Urban Search and Rescue, e implica la ​localización, extracción, y la estabilización inicial de personal atrapado en espacios cerrados o bajo escombros. 

Este webinar fue organizado por CEPREDENAC y contó con la intervención de:

• Patricio Fuentes von J., Ingeniero en Proyectos, Bombero voluntario en Chile e instructor USAR

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Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

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COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

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Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

Speaker:
• Jim Marsall, Director, 911 Training Institute

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The EU Artificial Intelligence Rulebook and What it Could Mean for Public Safety

On 14 June, 2023, the European Parliament adopted its position on the AI rulebook paving the way for the interinstitutional negotiations set to finalise the world’s first comprehensive law on Artificial Intelligence. AI systems for dispatch or determining dispatch priorities may be considered as high-risk AI systems. In this webinar, EENA breaks down the EU AI Act and analyses what it could mean for emergency services.

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How disinformation & cyber threats affect emergency services during COVID-19 outbreak

Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.

Speakers:

• Stéphane Duguin, Cyberpeace Institute
• Roman Adamczyk, EU DisinfoLab

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Introducing INSCRAM: Bridging research and public safety

In this Webinar, the Information Systems for Crisis Response and Management (ISCRAM) Association was presented to EENA members. INSCRAM is an international community of researchers who examine the design, use, and evaluation of information and communication technologies in contexts of emergency and disaster preparation, mitigation, response, and recovery.

Speakers:

Caroline Rizza, PhD
President of ISCRAM & Associate Professor, Télécom ParisTech

Rob Grace, PhD
Vice President of ISCRAM & Assistant Professor, Texas Tech University

Anouck Adrot, PhD
ISCRAM Secretary Associate & Professor Université Paris-Dauphine

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Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.

Speakers:

• Benoit Vivier, Public Affairs Manager, EENA
• Cristina Lumbreras, Technical Director, EENA
• Gary Machado, Executive Director, EENA
• Marta Azevedo Silva, Communications and Press Officer, EENA
• Rose Michael, Knowledge Officer and DPO, EENA

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Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.

Speakers:

• John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
• Jamison Peevyhouse, ENP, TN Emergency Communications Board
• April Henze, ENP, NENA: The 9-1-1- Association

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