Comunidades Virtuales | Virtual Communities


Bienvenidos/as | Welcome

Bienvenidos/as a la Comunidad Virtual SES. La prioridad de esta Comunidad es habilitar un espacio común donde las autoridades y el personal de los Sistemas de Emergencia y Seguridad (o sus equivalentes) de la región puedan intercambiar, compartir y consultar información, materiales y herramientas, a fin de atender la emergencia de salud pública de importancia internacional que representa el COVID-19, así como otras que se presenten en el futuro.

Haga clic en la palabra Instrucciones para bajar una presentación con los pasos que debe seguir para registrarse como miembro de la Comunidad-SES.


Welcome to the ESS Virtual Community. The Community's current priority is to provide a common space where authorities and personnel of emergency and security systems (or their equivalents) in the region may exchange, share, and access information, materials, and tools, in order to address the public health emergency of international concern that COVID-19 represents, as well as others that may arise in the future.

Click on Instructions to download a presentation with the steps you need to follow to register as member of the ESS-Community.

Enlaces de interés | Relevant links

International Public Safety Association
Tuesday, December 14, 2021 - 16:54
Mission Critical Partners
Sunday, July 26, 2020 - 21:10
CDEMA COVID-19 Situation Update
Thursday, May 21, 2020 - 15:30
Emergency Response Tips, LLC
Thursday, May 7, 2020 - 14:14
Inter-Agency Standing Committee COVID-19 Outbreak Readiness and Response
Thursday, April 30, 2020 - 12:03
Disaster Responder Assets Network (DRAN) COVID-19 News and Updates
Thursday, April 30, 2020 - 11:34
COVID-19 en Honduras
Wednesday, April 29, 2020 - 14:30
Global outbreak alert and response network (GOARN) COVID-19 Knowledge Hub
Tuesday, April 28, 2020 - 20:50
HHS/ASPR COVID-19 Clinical Rounds
Monday, April 27, 2020 - 21:19
CDC Interim Guidance for Emergency Medical Services (EMS) and 911 Public Safety Answering Points (PSAPs) for COVID-19
Monday, April 27, 2020 - 21:16
NHTSA's Office of EMS: COVID-19 Resources for EMS
Monday, April 27, 2020 - 18:24
Friday, April 17, 2020 - 20:34
National 911 Program Coronavirus/COVID-19 Resources
Friday, April 17, 2020 - 20:12
911 Training Institute
Wednesday, April 15, 2020 - 13:53
LEXIPOL Coronavirus (COVID-19) Learning & Policy Center
Wednesday, April 15, 2020 - 12:43
Emergency Medical Services (EMS1) COVID-19
Wednesday, April 15, 2020 - 12:41
APCO International | Information on COVID-19 for Emergency Communications Centers
Monday, April 13, 2020 - 11:44
International Academies of Emergency Dispatch (IAED) | COVID-19 Communications
Monday, April 13, 2020 - 11:37
APCO Canada | COVID-19 Resources
Wednesday, April 8, 2020 - 17:22
British APCO | COVID-19 Resources
Wednesday, April 8, 2020 - 17:19
All Clear Foundation: Supporting First Responders
Wednesday, April 8, 2020 - 17:16
NENA: The 911 Association | Coronavirus (COVID-19) Resources
Wednesday, April 8, 2020 - 17:08
European Emergency Number Association (EENA) | COVID Resources for Emergency Services
Wednesday, April 8, 2020 - 17:06
Organización Panamericana de la Salud | Recursos COVID-19
Wednesday, April 8, 2020 - 17:03
Pan American Health Organization | COVID-19 Resources
Wednesday, April 8, 2020 - 17:02
Organización Mundial de la Salud | Brote de enfermedad por coronavirus (COVID-19)
Wednesday, April 8, 2020 - 17:00
World Health Organization | Coronavirus disease (COVID-19) Pandemic
Wednesday, April 8, 2020 - 16:58

Sistemas de Emergencia y Seguridad | Emergency and Security Systems

Costa Rica: Sistema de Emergencias 9-1-1


Ecuador: Servicio Integrado de Seguridad ECU911


Honduras: Sistema Nacional de Emergencias (SNE)


México: 9-1-1 Emergencias 


República Dominicana: Sistema Nacional de Atención a Emergencias y Seguridad 911



Comunidades de práctica | Communities of practice

Comunicación en Emergencias | Emergency Communications


Experiencias COVID-19 | COVID-19 Experiences


Inclusión y Accesibilidad | Inclusion and Accessibility


SES - Mal Uso del Número de Emergencia | ESS - Misuse of the Emergency Number


SES-Protocolo/Guía | ESS-Protocol/Guide


SES-Violencia Doméstica | ESS-Domestic Violence



Collaborative Coalition for International Public Safety


Estadísticas de Emergencia 911 | 911 Emergency Statistics


Glosario | Glossary






Salud y Bienestar | Health and Wellness

Próximo Evento | Upcoming Event

Biblioteca | Library


Continuity-Of-Operations Plans

Whitepaper developed by Mission Critical Partners in June 2020. A continuity-of-operations plan (COOP) living, breathing document that considers all aspects of operations—including technology and staff—as well as the strategies and tactics that will enable the agency to continue providing its mission-critical...


Checklist for Securing Public Safety Answering Point Facilities, Personnel and Data

Whitepaper prepared by Mission Critical Partners in August 2019. It provides a checklist to secure PSAP facilities, personnel and data.


COVID-19 Pandemic Operational Guidance for the 2020 Hurricane Season

As a result of the COVID-19 pandemic, the U.S. is facing unprecedented challenges as it prepares to respond to additional disasters, anticipate emergent incidents, and prepare for the 2020 hurricane season. To help emergency managers and public health officials respond to incidents during the 2020 hurricane season...


Lessons-learned guide on handling the challenges linked to COVID-19

This guide was prepared by the Government of the Republic of Korea. The guides analyses the below main points: ...


Advanced Mobile Location

In the event of an emergency call, an AML-enabled smartphone automatically sends accurate location information of the caller to the emergency services. This information is derived from the location data of the phone (GNSS, Wifi). AML is not an app; it does not require any action from the caller. AML is simply a...


How 9-1-1 Is Changing in a COVID-19 World

This report is based on 500 survey responses from 9-1-1 professionals across 44 U.S. states and territories. It builds upon insights from NENA's initial report. The survey responses reflected in this report were collected from April 20 to 24, almost a month after the initial survey and well into nationwide...


NENA Offers New Online Training Program for 9-1-1 Professionals

The NENA: The 9-1-1 Association is proud to launch a slate of instructor-led online (ILO) courses that enable 9-1-1 professionals to receive NENA’s industry-best education and training content in a virtual classroom. ...


The Resilient 911 Professional

In this book, you will find several chapters with stories about people who have been touched by the 9-1-1 dispatch profession. Some of these people are, or have been, dispatchers themselves. Some are therapists, scientists, and even medical doctors. There are directors, and those who have served in the military. The...


Strokes still happen during a pandemic

F.A.S.T.: Face. Arms. Speech. Time to call 9-1-1. This simple reminder can help recognize the signs and symptoms of a stroke and possibly save a life.


COVID-19 Apps

EENA presents this document with a comprehensive analysis of the use of mobile phone applications in the fight against the COVID-19 pandemic. The analysis comprises 108 applications in 73 countries worldwide. The apps have been categorized into 5 clusters: ...


Data and strategies on emergency calls & public warning during COVID-19 outbreak

The European Emergency Number Association (EENA) has put together a compilation of strategies that have been implemented by emergency services across Europe to manage COVID-19. ...


Pandemic Planning Checklist

Checklist prepared by the US Department of Health and Human Services (HHS) Office of the Assistant Secretary for Preparedness and Response. It presents a list of specific activities to help plan for a potential emerging infectious disease pandemic, like COVID-19.


NENA Wellness Continuum

This is a virtual environment created by NENA: The 9-1-1 Association, that brings together professionals, resources, standards, ideas, training, lessons learned, and innovation from a comprehensive approach to wellness.


For the Frontlines

Provides free counseling fro health care professionals and essential workers that are risking their lives everyday to help other people during this pandemic. The initiative spans across four countries: Canada, United States, United Kingdom, and Ireland.


Communicating through COVID-19: 6 tips for public safety social media outreach

In this article, Connie McNamara suggests how public safety agencies can use social media channels to spread awareness, create a sense of community and collective support, and provide factual and reassuring information.


8 types of data: Telling the story of COVID-19

In this article, Catherine R. Counts, suggests 8 types of data that stakeholders should consider to assess the situation and decide how to move forward during the pandemic and in a post-COVID-19 era.


9-1-1 & COVID-19: A Report on PSAPs During the Pandemic

This report was prepared by NENA. It provides an initial view of how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.


What Law Enforcement Personnel Need to Know about Coronavirus Disease 2019 (COVID-19)

Guide of The Centers for Disease Control and Prevention (CDC) for law enforcement officials: COVID-19 symptoms, self-protection, the use of protective equipment, and what to do in situations of close contact during apprehension.


Global Recommendations for Emergency Services Organisations to Manage the Outbreak of COVID-19

This is a guide developed by the Collaborative Coalition for International Public Safety to help emergency services organizations respond to the COVID-19 outbreak.

Repositorio colaborativo | Collaborative repository

No hay recursos aún | There are no resources yet


Sun Mon Tue Wed Thu Fri Sat


NENA Standards:
Address Points and Boundaries

Webinar organized by Michael Baker International and DATAMARK on December 15th, 2020.

Instructors Drew Fioranelli, GISP and Mark Whitby, ENP focused on:

- Site/Structure Address Points

- Civic Location Data Exchange Format (CLDXF)

- Required GIS Data Layers

- GIS Data Validations

- Data Maintenance

Go to Webinar

GIS Basics for the Public Safety Professional

In the shift to Next Generation 9-1-1, GIS will play an important role in call routing for public safety, and much of the critical information on GIS is not widely shared with 9-1-1 dispatchers across the country. Join this webinar for an introduction of GIS and a high-level discussion of how it may affect the applications used in the PSAP for dispatch and 9-1-1.

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COVID-19: Maintaining Operations Remotely (On-demand)

Public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative.

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Strategic Planning for Public Safety Agencies (On-demand)

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. This webinar focuses on the benefits of strategic planning for public safety agencies and different approaches to development.


• Chris Kelly, VIce-President and Director of Operations and Facilities, Mission Critical Partners

• Bonnie Maney, Enterprise Client Manager, Mission Critical Partners

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Coping with a pandemic: embracing flexibility and mobile technology for the “Next Normal”

The COVID-19 pandemic is creating the “Next Normal” with new challenges and opportunities for mobile technologies. Explore how the current disruption impacts current and emerging technologies, as well as new use cases and recommendations for communication success across industries.

On demand webinar.

The 5G Horizon: What Government Needs to Do Today to Be Prepared Tomorrow

As agencies seek to improve their services and their efficiency, many are looking at 5G as a game-changing technology. In this webinar, 5G industry experts will discuss the transparent facts of 5G, new use cases, and what agencies can do now to exploit the benefits of 5G.

On demand webinar.

Emergency Comms during the Pandemic

This webinar explores issues that have arisen with sharing devices, moving to LTE networks, the coverage in rural areas and indoors, the effect on EMS and dispatch centers as they cancel services, work from home and a need to go beyond more than emergency services. Learn how text-to-911 services, location advancements and new technologies.

On demand webinar.

Taming 911 Turnover: Strategies for Success

911 telecommunicators everywhere are reaching a breaking point. It is no wonder that in the US, the average annual turnover is nearing 30% and 1 in 5 telecommunicators leave their job in the first year. With a shrinking applicant pool, it’s more important than ever to keep telecommunicators happy and engaged.

This webinar povides innovative solutions that 911 centers are implementing to tame rising turnover.


• Joe Scaffidi
Regional Vice President of PSAP Performance Solutions
NICE Public Safety

•Patrick Botz
Director of Engagement
NICE Public Safety

Available on demand.

Click here to register.

Optimizing PSAP Staff Performance & Reducing Turnover

Running an emergency communications center isn’t easy. Challenges can come from every direction: scrutiny over incident handling, funding, and staffing issues.

Telecommunicators are the very heart of emergency communications, but with high levels of turnover, the revolving door is working against public safety answering points (PSAPs).

In this session, you’ll learn how NICE Inform can give your PSAP the tools you need to improve retention, and coach, develop and train telecommunicators for success.

This webinar features:

• Joe Scaffidi, RVP of PSAP Performance Solutions, NICE

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin

This webinar is on demand. Prior registration is needed. Click here to register. 

Top 911 Challenges with Incident Intelligence Analytics

Fourth webinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar features:

• Joe Scaffidi, Regional Vice Presidente, NICE Public Safety

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Real-time Performance Metrics Matter

This is the second wbinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar focuses on performance measurement and reporting challenges that 9-1-1 directors are facing.

The webinar features:

•  Barry Furey, CEO of Barry Furey Consulting and Training

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Next Gen 9-1-1 Matters More Now

This webinar has been organized by NICE, ATOS and Mission Critical Partners and features the following panelists:

• John Rennie, General Manager, NICE

• Phil Rotheran, Vice President, ATOS

• Darrin Reilly, Chief Operating Officer, Mision Critical Partners

The roundtable is moderated by Oatrick Botz, Director of Engagement, NICE

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911 Turnover, Staffing and Retention

Thiw webinar is part of a webinar series organized by NICE.

In this session, speakers will address one of 911 top challenges, closing the Revolving Door: 911 Turnover, Staffing and Retention.

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First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

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Recomendaciones para grupos USAR en el contexto de la pandemia COVID-19

USAR, oor sus siglas en inglés, significa Urban Search and Rescue, e implica la ​localización, extracción, y la estabilización inicial de personal atrapado en espacios cerrados o bajo escombros. 

Este webinar fue organizado por CEPREDENAC y contó con la intervención de:

• Patricio Fuentes von J., Ingeniero en Proyectos, Bombero voluntario en Chile e instructor USAR

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Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

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COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

Ir al Webinar

Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

• Jim Marsall, Director, 911 Training Institute

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How disinformation & cyber threats affect emergency services during COVID-19 outbreak
Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.


  • Stéphane Duguin, Cyberpeace Institute
  • Roman Adamczyk, EU DisinfoLab

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Introducing INSCRAM: Bridging research and public safety

In this Webinar, the Information Systems for Crisis Response and Management (ISCRAM) Association was presented to EENA members. INSCRAM is an international community of researchers who examine the design, use, and evaluation of information and communication technologies in contexts of emergency and disaster preparation, mitigation, response, and recovery.


Caroline Rizza, PhD
President of ISCRAM & Associate Professor, Télécom ParisTech

Rob Grace, PhD
Vice President of ISCRAM & Assistant Professor, Texas Tech University

Anouck Adrot, PhD
ISCRAM Secretary Associate & Professor Université Paris-Dauphine

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Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.


  • Benoit Vivier, Public Affairs Manager, EENA
  • Cristina Lumbreras, Technical Director, EENA
  • Gary Machado, Executive Director, EENA
  • Marta Azevedo Silva, Communications and Press Officer, EENA
  • Rose Michael, Knowledge Officer and DPO, EENA

Go to Webinar (25´30¨)

Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.


  • John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
  • Jamison Peevyhouse, ENP, TN Emergency Communications Board
  • April Henze, ENP, NENA: The 9-1-1- Association

Go to Webinar (presentation)




Within the Trenches

We speak dispatch

How Livestreaming 911 Calls Makes Officers More Effective and Efficient

The ICISF Podcast Series

Reuniones | Meetings

1ra Reunión GTS-SES (6-7 de mayo, 2021) | 1st STG-ESS Meeting (May 6-7, 2021)

Seminario Internacional | International Seminar

Conversatorios SES 2020 | 2020 ESS Discussions


Conversatorio 2021: Aprovechamiento de los datos 911 | 2021 Discussion: Using 911 data


1er Conversatorio 2022: Inclusión y Accesibilidad | 1st 2022 Discussion: Inclusion and Accesibility


GTS-SES Presidencia | STG-ESS Presidency

Presidencia SIS ECU-911 | ECU-911 ISS Presidency