Past events

Curso virtual corto, organizado por la Subcomisión de Bioseguridad y Biocustodia.-
 
FECHA y HORA DE REALIZACIÓN: 14 de NOVIEMBRE 2024 de 18 a 19.30 hs.-
MODALIDAD DE CURSADA: La actividad se desarrollará de manera sincrónica a través de la plataforma ZOOM. Los datos de acceso serán remitidos dentro de las 48 hs. previas al inicio del curso.
ATENCION - La inscripción cierra el día 6 de NOVIEMBRE; sin excepción

For more information, click here.

AMEXBIO organiza el siguiente webinar:
ONLINE. Miércoles 4 y 11 de septiembre del 2024. 17:00 a 19:00 hrs CMDX
FECHA LÍMITE DE REGISTRO: 02/Sep/2024.
RESUMEN:
Durante 2 sesiones de 2 hrs cada una, revisaremos los conceptos básicos de la elaboración de una evaluación de riesgos biológicos, de la identificación de los riesgos biológicos, pasando por la probabilidad y las consecuencias de los riesgos biológicos y finalizando con la elaboración de un reporte de riesgos biológicos.
Este curso es para personas que nunca han elaborado una evaluación de riesgos biológicos y desean conocer la metodología de la OMS, para aplicarla a sus áreas de trabajo.
TEMARIO
Recopilación de la información
Evaluación de riesgos
Estrategia de control de riesgos
Implementación de medidas de control
Revisión de riesgos y medidas de control
IMPARTE:
Dra. en C. Klintsy J. Torres Hernández
Incluye constancia de asistencia.
La información de conexión se envía 24 hrs antes del evento.
Fecha límite de registro 2 días antes del evento.

This webinar sponsored by Motorola Solutions offers new insights into why call routing is the cornerstone to the NG9-1-1 journey.
Panelists

• Tenea Reddick, 911 Director, City of Baltimore, MD
• Bob Finney, Director of Communications Technology, Collier County Sheriff’s Office, FL
• Sam Bard, Product Director, NGCS Services, Motorola Solutions

The three panelists will share their experience and outlook on what it means to implement call routing starting with the justification to the actual deployment and impact to day to day operations.
This webinar starts at 12PM Eastern (live).
To register, click here.

Este seminario tendrá interpretación en español y necesita inscripción previa, que se accede a través del link que se proveee.
In this webinar we will hear about different learning tools and modalities that can be used to strengthen workforce capacities on laboratory practices and biosafety. We will explore the added value versus limitations of online training for laboratory personnel. We will have an overview of the recently developed eLearning course on Fundamentals of laboratory biosafety, based on the WHO Laboratory Biosafety Manual 4th edition, and hear about the recently published WHO biosafety risk assessment tool.
We will welcome:
Dr Jane Shallcross (UK Health Security Agency, United Kingdom)
Dr Saskia Rutjes (National Institute for Public Health and the Environment- RIVM, Netherlands)
Dr Sandhya Dhawan (WHO Headquarters)

AMEXBIO organiza el siguiente webinar: un Plan o Programa de Bioseguridad es una necesidad para toda institución académica, científica o medica. Esta necesidad conlleva a la creación de un Comité de Bioseguridad institucional con el objetivo de monitorear las actividades con Agentes biológicos infecciosos. Un elemento vital de este comité es el oficial de bioseguridad con responsabilidad definida en revisión de protocolos, inspección de laboratorios y respuesta a emergencias con agentes biológicos.
Orador: Jairo Betancourt; RBS, Biol.
Precio: Público en general – $861.00
Tener en cuenta que el horario del webinar corresponde a la hora en Mexico. 

Selección y aplicación de cabinas de seguridad biológica en laboratorios de diagnóstico e investigación con especial énfasis en COVID-19
 
Articulo/Articulo: https://lnkd.in/eYRtAvCd
Hora: 12:00 pM EST

En las Sesiones Academicas PandemicTech Journal Club, Luis Ochoa presentará el trabajo " Biosafety and biosecurity challenges during the COVID-19 pandemic and beyond"
Durante la pandemia de COVID-19, el mundo enfrentó una demanda sin precedentes de pruebas, lo que puso a prueba las medidas de bioseguridad y biocustodia. Esto subraya la necesidad de una preparación mejorada, especialmente en países de bajos ingresos. El documento ofrece ideas y recomendaciones para fortalecer la preparación futura.
Articulo/Articulo: https://www.frontiersin.org/articles/10.3389/fbioe.2023.1117316/full 

PandemicTech Journal Club, a cargo de Luis Ochoe, presentará este seminario sobre biocustodia, inteleigencia artificial y biología sintética. 
Articulo/Articulo: https://www.liebertpub.com/doi/10.1089/apb.2023.0031

Registration link / Liga de registro: https://lnkd.in/gTXMisB2
 
Después que se registre, recibirá un email de confirmación. Tenga en cunta que el seminario será a las 12:00 PM EST

NENA México organiza este Webinario para explicar cómo responder a una llamda de emergencia en línea con el estándar de NENA para el procesamiento de llamadas al 911.
El Webinario estará a cargo de:

• Manuel Villarreal Romero, Director del C5i del Estado de Guanajuato, México

La hora de inicio del Webinario es a las 17:00 hrs, zona horaria central de México. 
Para registrarse, haga clic aquí.

Luis Ochoe, presidente de ABSA International, presentará el trabajo “Comparison of Brazilian High- and Maximum-Containment Laboratories Biosafety and Biosecurity Regulations to Legal Frameworks in the United States and Other Countries: Gaps and Opportunities", en el marco de las Sesiones Academicas PandemicTech Journal Club.
A recent analysis evaluated Brazil's approach to overseeing biosafety and biosecurity in high- and maximum-containment laboratories, highlighting significant gaps compared to international standards. The findings reveal decentralized governance with varying levels of adherence to global biosafety and biosecurity norms, posing limitations to Brazil's preparedness against infectious diseases. Urgent action is needed to enhance the legal framework, drawing insights from international models, particularly those of the United States. This underscores the importance for the Latin American region to bolster biosafety and biosecurity measures to effectively address emerging infectious disease challenges.
Article: https://www.liebertpub.com/doi/abs/10.1089/apb.2023.0005 
Tener en cuenta que el webinar será a las 12:00 pm - (GMT-5:00) Eastern Time (US and Canada)

AVAYA Engage 2024 will take place between May, 14 and May 15.
General sessions will take place during the morning. In the afternoon a number of breakout sessions have been planned, along the following thematic tracks: 

• The Customer Journey
• Contact Center
• Integration
• Security
• Unified Communications
• Artificial Intelligence
• Migration to Cloud
• The Employee Journey
• Your Professional Journey

Link to the agenda, here.
The start and end time of the activity is expressed in EDT.

Luis Ochoa, President of ABSA International, wil deliver a conference on  “ISO 35001:2019  Biosafety - Implementation and impact on laboratory management, at the Biosafety course of the Graduate Program in Applied Biochemistry at UFV.
El horario es 10:00 am (Brasilia)

PandemicTech Journal Club lanza su nuevo webinar, a cargo de Luis Ochoa Carrera:
 
Understanding the virulence factors of M. tuberculosis is crucial as they influence disease severity and transmission, emphasizing the need for strict containment measures. The emergence of drug-resistant strains poses heightened risks, underscoring the importance of proper handling to prevent accidental exposure and the spread of resistant TB. Maintaining strict measures of biosafety and biosecurity is essential to safeguard researchers and healthcare workers, as well as prevent the inadvertent release into the environment.
---
Entender la importancia de los factores de virulencia de M. tuberculosis es crucial ya que influyen en la gravedad y la transmisión de la enfermedad, lo que enfatiza la necesidad de medidas estrictas de contención. Con la constante aparición de cepas resistentes a medicamentos plantea mayores riesgos, lo que subraya la importancia de una manipulación adecuada para prevenir la exposición accidental y la propagación de la tuberculosis resistente. El mantener medidas idóneas de bioseguridad y biocustodia es esencial para proteger a los trabajadores de la salud, así como para prevenir la liberación al ambiente.
 
Article: https://www.sciencedirect.com/science/article/pii/S2590053620300422 
Liga de registro: https://lnkd.in/gTXMisB2
After registering, you will receive a confirmation email containing information about joining the webinar.

This year, EENA's Conference & Exhibition will take place in Valencia, Spain, between April 24th and April 26th. Participants will have access to a diverse and tailored selection of presentations and panels, which will provide real-life examples of solutions from around the globe.
In between panels and sessions, participants will be able to visit the exhibition and engage with companies that are offering innovative solutions in critical areas of emergency services.
The Conference will also provide participants with the opportunity to connect, exchange and discuss similar challenges and possible solutions. Participants will be able to engange with leading industry providers and speak with leaders in the sector.
Click here to access the program.
Click here to register.

Pandemitech organiza el webinar "Evaluación de prácticas de descontaminación en un laboratorio de investigación de microbiología médica". 
La evaluación de las prácticas de descontaminación en los laboratorios de investigación de microbiología médica es crucial para mantener un entorno de trabajo seguro y garantizar la integridad de los resultados de la investigación. Los procedimientos de descontaminación eficaces mitigan el riesgo de contaminación cruzada entre muestras, protegen al personal del laboratorio de la exposición a patógenos peligrosos y mantienen la credibilidad de los resultados de la investigación. Al evaluar y mejorar los protocolos de descontaminación, los laboratorios pueden minimizar la propagación de agentes infecciosos, cumplir con los estándares regulatorios y fomentar una cultura de seguridad y excelencia en la investigación científica.

Article: https://www.sciencedirect.com/science/article/pii/S2588933822000218
Liga de registro: https://lnkd.in/gTXMisB2

Un email de confirmación será enciado depués del registro. El horario del webinar es 12:00 pm - (GMT-5:00) Eastern Time (US and Canada)

LUCIANA VAZQUEZ
CERTIFICADORA DE CAMPO PARA CABINAS DE
SEGURIDAD BIOLOGICA-ACREDITACION
AVANZADA DE NSF

NENA México se suma a la celebracion del Día Interamericano del Numero Unico de Emergencia con la organizacion de un webinario dirigido a todos los/as operadores/as de los Sistemas de Emergencia y Seguridad de la región.
El webinario comienza a las 17 hrs (hora en CDMX).
Para registrarse, haga clic aquí.

El domingo 11 de febero se celebra el Día Interamericano del Número Unico de Emergencia.
El viernes 9 de febrero, el Grupo Técnico Subsidiario sobre Sistemas de Emergencia y Seguridad de la OEA, bajo la presidencia del SIS ECU 911, organiza un evento virtual de pre celebración.
El evento se enfocará en dos temas:

• Presentación de la publicación PSAPs: Edición América Latina
• Presentación de Logros y Resultados Destacados 2023 y Planes, Proyectos y Objetivos Prioritatios para el 2024

El evento se llevará a cabo de manera virtual, a través de Zoom.
Comenzará a las 9:00 hora de CDMX | 10:00 hora de Quito | 12:00 pm hora de Paraguay.
Para más información, puede contactarse con el Departamento de Seguridad Pública por correo electrónico: [email protected]
La agenda del evento está disponible en este enlace.

CARBYNE is organizing a discussion around AI-driven strategies that can streamline operations and address staffing challenges within the PSAP. 
In this session entitled: Empowering PSAPs with AI: A New Era in Emergency Management' – your guide to smarter, more efficient public safety solutions, experts will explore how artificial intelligence is transforming PSAP operations, enhancing efficiency, and ultimately saving lives. From intelligent call routing to predictive analytics, the session will delve into practical applications that can revolutionize the way PSAPs handle emergency situations.
The session will be hosgted by Andrea King Smith, Senior Strategic Management CSM, Customer Enagemente Lead Carbyne.
Panelists:

• Jeremy Banks, Senior Product Manager, Carbyne
• Gerrit Klein, Technical Services Manager, MACC 911
• Michael Brewer, Deputy Director, Jeffcom911

The event is scheduled to start at 1:00 pm EST.
To register, click here.

This free webinar will feature analysis from MCP's "Second Annual Analysis-and-Insights Report," offering a unique opportunity to gain a deep understanding of the current state of the public-safety sector.
The report consists of the following 8 chapters:
• Security (cyber and physical)
• Land Mobile Radio
• Geographic Information Systems
• Operations
• Staffing
• NG911 readiness
• Data Integration
• Artificial Intelligence
Click here to access the report.

Discussion on the often-overlooked emotional toll that holidays can take on telecommunicators. Frontline personnel face unique challenges during the festive season, including working on holidays, being away from family, and managing the stress of trying to create a perfect celebration amidst their demanding careers.
This webinar provides insights into the emotional challenges faced by telecommunicators during the holiday season, explores ways to support them in navigating the complexities of working this time of year, and offers practical strategies for both professional and personal well-being.
Registration link: https://nena-org.zoom.us/webinar/register/WN_wOQNBT5wRbahSc9xSCPeyg#/registration

Primer Conversatorio del 2023, organizado por el Grupo Técnico Subsidiario sobre Sistemas de Emergencia y Seguridad de la OEA.
El Conversatorio se enfocará en la atención y respuesta a emergencias por situaciones de violencia contra mujeres y violencia doméstica.
Tendrá lugar a través de la Plataforma Zoom, el miércoles 29 de noviembre de 13 a 17 horas (EST) y el jueves 30 de noviembre de 9 a 13 horas (EST).
Próximamente estará listo el enlace de registro y la agenda del evento.
Los materiales del Conversatorios estarán disponibles aquí.

This webinar series is organized by EENA. It will look at many different countries to understand their challenges and give a comprehensive understanding of emergency calls handling systems across Europe and beyond.
In this first webinar, participants will be able to understand how emergency calls are handled in Moldova and Mexico.
Panelists:

• Anastasia Silion, Specialist in International Relations, National Single Service for Emergency Number 112 Moldova
• National Information Center, Executive Secretariat of the National Public Security System, Mexico

The webinar starts at 9:30 (EST).
To register, clicj here.

Entre el 11 y 13 de octubre de 2023, NENA LATAM organiza el 16° Congreso Internacional de Centros de Atención de Emergencias” en Nayarit, México.
Este evento reune a quienes dirigen, administran, coordinan y operan los diferentes Centros de Atención de Llamadas de Emergencias (CALLE) a nivel nacional e internacional. Es un punto de encuentro para conocer las nuevas tendencias, tecnologías y productos relacionados con los servicios de emergencias, así como compartir las buenas prácticas, problemáticas y soluciones.

Adequate preparation is essential to meeting the demands of working in 9-1-1. Dealing with a busy jobs and a hectic personal lives, taking the time to sit down and prepare for the future can seem impossible. However, with the right mindset, skills, and knowledge, successful preparation is achievable!
By adapting the five steps to emergency management, this webinar explains the essential elements of physical, emotional, and mental preparedness, as well as how they correlate to all aspects of personal and professional life.
Participants will learn to:
• What preparedness looks like and where preparedness begins;
• The effects and benefits of preparedness; and
• How to own preparedness and accountability.
Presenter: JaCorey Glaude, ENP – Member, NENA Education Advisory Board
Free for NENA Members
To register, click here.

Considering the ongoing PSAP staffing crisis, retaining employees has never been more important. But it’s not just about pay and benefits; keeping staff requires a healthy workplace culture overseen by leaders who empower their teams to succeed and thrive.
Join us for this #WebinarWednesday where you’ll learn about:

• How leadership influences PSAP culture and factors into employee retention;
• Different leadership styles and how they affect employees; and
• How you can develop and implement leadership traits and techniques that improve employee satisfaction and retention.

Presenters: Mark Matsusaka – Honolulu (HI) Police Department (Ret.) | Tiffany Thom - Honolulu (HI) Police Department
 
3PM Eastern Time
Free for NENA Members!
Not a member? Join today to receive access!
To register for this event, click here. 
This event will be online.

The United States has the largest rail-transport in the world, with more than 160,000 miles of track crisscrossing the country. Rail-related emergencies require specialized knowledge and immediate action.
Participants will learn:
• Notification, interaction, and coordination best practices for rail incidents;
• How to stop and start the movement of trains; and
• Additional resources and training available to help organizations better handle these types of calls.

Presenter: Christopher Bennett – CSX Transportation
To register, click here: 
This event will start at 3:00 pm EST and it is free for NENA Members.
 

It's time to unveil the results of the industry's most comprehensive survey – The Pulse of 9-1-1. NENA and Carbyne invite you to be a part of this groundbreaking event!
This free virtual conference brings together industry leaders and professionals like you to discuss the ever-changing 9-1-1 landscape. Attend to gain invaluable insights and hear engaging discussions that delve into the industry's current state. At the Pulse of 9-1-1 Virtual Conference, you'll gain a deeper understanding of:
The changing landscape of the PSAP;
Technological advancements in 9-1-1;
Staffing solutions;
Mental-health support;
Diversity and inclusion issues;
How Congress supports 9-1-1;
And more!
Join on Tuesday, July 25 from 11AM – 5PM ET for the opportunity to connect with industry experts, engage in informative sessions, and network with professionals passionate about revolutionizing 9-1-1.
Can't attend on the 25th? Register now and watch all of the sessions anytime, on-demand! 

In NG9-1-1, PSAPs and agencies can coordinate response like never before, sharing calls and data to provide enhanced situational awareness and mutual assistance across jurisdictional boundaries. How can 9-1-1 professionals get ready to secure an NG9-1-1 network and interoperate securely with other agencies?
In this webinar, participants  will learn:
• How the PSAP Credentialing Agency (PCA) is used to establish identity within, and ensure secure interoperability throughout, NG9-1-1;
• What Public Key Infrastructures (PKIs) are and why they are necessary; and
• What you can be done to utilize the PCA in the current, or forthcoming, NG9-1-1 system
This Webinar is sponsored by Motorola Solutions.
To register, click here.

NENA’s Emergency Number Professional (ENP) credential is the standard for excellence in the emergency Industry. But what exactly is ENP certification, how is it possible to get it, and what does it do?
In this special webinar participants will learn about:
• The basics of applying, preparing for the exam, and taking the test;
• The personal and professional benefits gained by becoming an ENP; and
• The resources available along the ENP journey.
Presenters:

• Nick LaMontia, ENP
• Steve Morgan, ENP - NENA Institute Board

To register, click here.

Telecommunicators and first responders face life-and-death decisions every day in their work, but having that difficult conversation with a co-worker, direct report, or boss fills them with dread. Conflict can be scary when relationships are important and the stakes are high. How can they navigate conflict with confidence and turn challenges into productive outcomes?
In this webinar participants will learn to: 
• Why we avoid conflict;
• How conflict can actually be productive; and
• Strategies for navigating conflict with bravery and confidence.
Presenter: Cindy Sparrow – Cindy Sparrow International
Free for NENA Members.
To register:

From 19 – 21 April 2023, professionals from across the public safety field meet at the EENA Conference & Exhibition in Ljubljana for 3 days of inspiring sessions, insightful presentations and innovative exhibitions.
With over 800 participants expected in 2023, the EENA Conference & Exhibition is the place to learn, network, discover new technologies and enjoy valuable time with experts from across the industry. EENA will bring informative and insightful sessions on a variety of topics impacting the sector, from emergency service staff to solutions providers.
From trends in the public safety field, legislation updates, retaining staff, the well-being of call-takers to real-life examples of new technology in use, there’s truly something for everyone – whether you’re an emergency services professional, researcher, solution-provider, mobile network operator, or institutional representative.
Program overview, click here.
Registration:

Indoor maps and location accuracy are important parts of the public-safety ecosystem, even more so as the need for information to assist field responders expands.
The major cellular carriers are now providing not only X and Y location information, but also Z-axis data.
Attend this webinar to learn:
• The myriad ways 9-1-1 location data is evolving;
• The basics of how Z-axis info and indoor maps work; and
• How this data can be digested and used by telecommunicators.
Presenter: Keri Brennan, GISP, ENP – GeoComm
Free for NENA Members.
To register:

The NENA NG9-1-1 Standards & Best Practices Conference is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.
With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1, including: recruitment, hiring, and retention; GIS and NG-data needs; location services and accuracy; culture; interoperability; telecommunicator SOPs; real-time text; transition planning; cybersecurity; multimedia messaging and accessibility; training; wellness and resiliency; the evolution of 9-1-1 center supervision and management; and more!

Sponsor

Your sponsorship of this event ensures visibility with public safety’s most dedicated and forward-thinking audience. A limited number of presentation opportunities are also available. Email [email protected] for more details.

To register for this event click here.

Leadership is not uniform. There are myriad ways to lead and figuring out when to play it by the book vs. when to be fun and flexible can be tricky at any stage in your leadership journey. In this Webinar organized by NENA as part of their Women in 9-1-1 Webinar Series, participants will learn how to integrate creativity into traditional modes of leadership. They will learn what “leadering” is all about - empowering others, shifting perspectives, promoting positivity, and how to incorporate it into the leadership playbook.
Presenter:

• Deranecque Sims, ENP, CPE – Memphis (TN) Police

Click here to register.

NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.
 
Excellence in Dispatch Certificate:
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years will receive the certificate.  Click here to learn more.

A few things to consider when registering for an ILO course:
• Each attendee must have their own laptop/computer. Multiple students cannot share computer.
• Use the Zoom link that is sent to the registered email. 
• You should have a strong internet connection.
• Have a quiet room, so you can devote your full attention to the course, with no distractions.
• There are a limited number of seats available, so please notify as soon as possible if you can no longer attend.

This course has a cost of:
• 155$ for NENA-Members.
• 215$ for Non-Members of NENA.

Online registration is available until November 28th.
This event will start at 10 am (EST).
To register for this event, click here.

9-1-1 center personnel face exposure to legal liability both inside and outside the workplace. While some of this is unavoidable due to the nature of the job, training and illustration of potential pitfalls can serve to minimize potential risk. Drawn from real-world experiences, this course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Attendees will hear about the concepts underlying legal terms like "liability,” "damages,” and "immunity.”

Lessons learned from court cases will be used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information.

A few things to consider when registering for an ILO course:
• Each attendee must have their own laptop/computer. Multiple students cannot share computer.
• Use the Zoom link that is sent to the registered email.  
• You should have a strong internet connection.
• Have a quiet room, so you can devote your full attention to the course, with no distractions.
• There are a limited number of seats available, so please notify  as soon as possible if you can no longer attend. 
 
This course has a cost of:
• 155$ for NENA Members.
• 215$ for Non-Members of NENA.
 
Online registration is available until November 11th.
The event will start at 10 am (EST)
To register for this event, click here.

The much anticipated 2022 Newcastle Satellite Series Edition Event will be held on Tuesday 8th and Wednesday 9th November at St James’ Park, Newcastle.

What can you expect?

-Two half days of sessions.
-BAPCO Social to relax and catch up after Day 1.
-Refreshments including a lunch on arrival on Day 1.
-Exhibition with leading industry suppliers.
-Pitch-view private boxes for private meetings.
-Networking opportunities throughout the event.
-Unique city center venue with onsite parking.

Registration to the event includes refreshments on both days, access to the full programme and exhibition, lunch at the start of Day One and the drinks reception at the end of Day One.  All delegates also receive a copy of the printed programme upon arrival.

To register for this event click here.

This year the APCO Canada Public Safety Conference & Tradeshow will take place at Whistler, British Columbia. Some of the conferences offered will be:
 
Advanced Police Dispatching | Sponsored by BH Group Inc:
This course will help experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Also, they will learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.
 
Advanced Fire & EMS Dispatching | Sponsored by BH Group Inc:
Through this course, Dispatchers will not only be able to learn vital information about fire and ems dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgment when operating as fire and ems dispatchers.   
 

To learn more about the program click here.
 
To register for this event click here.

Having a mentor helps you set and achieve goals, overcome challenges, and grow in the profession. However, many 9-1-1 professionals don’t know where to start when it comes to building these critical relationships. Join this webinar where you’ll hear from your peers about their mentoring journeys and learn about:

- The benefits of having a mentor;
- Defining what you want out of your mentoring partnership; and
- Finding a mentor who is a good fit for you and your goals.

Presenter: Holly Williams, ENP – Orange County (VA) Emergency Communications.

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
 
Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

This event is free for all NENA Members.
The event starts at 3 pm EST.
To register for this event click here.

This event is part of the series "Tech for 911".

This webinar will discuss how MedicAlert and RapidSOS deliver critical medical information to 911 call centers and help save lives during an emergency.

Today, nearly one-third of US adults use wearable health care devices — generating a staggering volume of medical data and information. Through this plethora of medical data, innovative companies like MedicAlert are connecting unique digital health profiles and other medical data directly to 911 through the RapidSOS intelligent safety platform. By connecting this data directly to 911 call centers, MedicAlert provides first responders with powerful context when responding to medical emergencies.
 
Panelists:
Dave Sehner: Head of Public Safety Partnerships, RapidSOS.
Karen Cassel, CEO & President, MedicAlert.
 
The event will start at 2:00 pm (ET).
To register for this webinar click here.

Delivering NG9-1-1 calls with location is finally here! Along with that delivery, protecting the PSAP from cyberattacks better be here, too! These are two critical values to extract as we implement NG9-1-1.
 
You will hear from Jim Wolfinbrarger (Ret.), Director at Motorola Solutions and former Chief of the Colorado State Patrol, and Master Teachers - Richard Kelly (Geospatial Solutions), Ira Pyles (NGCS), and Dan Zeiler (NGCS Network Services). Mr. Kelly and Ms. Pyles will illustrate how 9-1-1 calls can be delivered with the caller’s location, while Mr. Zeiler will address cybersecurity risks with 9-1-1 call routing and best practices to reduce risks.
 
This webinar is sponsored by Motorola Solutions.
 
The event will start at 1:00 pm (EST)
To register for this event, click here

Next Generation 911 (NG911) systems rely on geospatial routing generated by geographic information systems (GIS) to connect emergency callers and 911 centers. But GIS data first needs to be readied so that it aligns with industry standards and can be used in the NG911 environment. This webinar — which will be led by Robert Horne, MCP’s Technical Domain Lead and a certified emergency number professional (ENP) — will explore strategies for doing so while dispelling common misconceptions that lead many emergency communications center officials to believe that their GIS data is closer to NG911 readiness than it is.
Panelists:
Robert Horne, Senior Technology Specialist
As a Senior Technology Specialist, ENP and GIS SME, Robert brings more than 30 years of program management experience in GIS, focusing on 911 operations, public safety, law enforcement, and intelligence. He led and managed multi-million-dollar implementations of GIS technology at the federal, state and local levels and is familiar with the process of integrating these systems and data into 922 centers, emergency operations centers, fire and police command centers, and fusion centers. Mr. Horne has supported multiple states with GIS components of the nationwide public-safety broadband and NG-911 planning efforts. 
This event will start at 2 pm (EDT).
To register, click here.

When an emergency call comes in, lives are on the line. Telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How to improve retention and catch struggling telecommunicators before they slide down a slippery slope? Hear about the many innovative things one 911 center is doing to address these challenges.
Presenters:

• Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center, Minnesota
• Joe Scaffidi, Regional Vice President of PSAP Performance Solutions for NICE Public Safety & Justice
• Patrick Botz, Director of Engagement for NICE Public Safety & Justice
   

This event is sponsored by NICE and has a regsitration fee.
To register, clic here.

A Crisis Intervention Team (CIT) program consists of law enforcement officers who receive intensive, specialized training on dealing with individuals with mental illnesses or other behavioral disabilities. Because telecommunicators are usually the first point of contact before help arrives on scene, mental-health-disorder awareness is crucial, as is the ability to work effective with CITs.
Attend this webinar to learn:

• The basics of how Crisis Intervention Teams work;
• The telecommunicator’s role in the de-escalation process; and
• New laws that are changing how calls regarding mental-health crises are handled and dispatched.

This Webinar is brought to you by GeoComm.

Presenter:

• Ariana Kitty, ENP – Northwest Central 9-1-1 System (IL)

For members only.
To register, click here.
 
 
 

In this webinar Mission Critical Partners (MCP) subject-matter experts Chris Kelly and Bonnie Maney discuss the current drivers causing the acute staffing shortage that is afflicting public-sector organizations in the United States. They also explore potential solutions alternating the recruiting-and-hiring process, such as staffing augmentation and workforce optimization.
Panelists:

• Chris Kelly, MCP Vice President, Director of Operations & Facilities
• Bonnie Maney, Enterprise Client & Operations Manager, MCP

To register, click here.

How leading technology companies are connecting first responders to individuals in crisis. 
For many vulnerable people, stepping outside can cause fear and uncertainty. Since the start of the pandemic, more and more people are finally talking about mental health, including the real impact of stress and anxiety.
Can technology provide users with more peace of mind?
In this webinar, industry leaders, like Vitals, are providing a lifeline to 911 when their customers are away from home. In a time of need, Vital’s profile information can provide an individual’s medical and mental health data to first responders for a safer, calmer, and more compassionate interaction.
Panelists:

• Jamison Peevyhouse, VP of Public Safety, RapidSOS
• Janeé Harteau, President and CEO, Vitals Aware Services, Inc
• Sgt Andy Leslie, MHRT Sergeant, Ft Collins Police Services

This event starts at 2:00 om (EST)
Registration link: 

Agenda

• Continued discussion around 2G/3G shutdown / VoLTE interoperability (GM)  IP2022-07-01
• 2G/3G decommissioning in Europe effecting European travelers when they come to the US - should CCIPS produce a letter of concern to each of our government’s agencies that regulate wireless/telecom (MM)
• NENA session takeaways (MM)

Click here to access the CC-IPS Community of Practice.
 

APCO recognizes that emergency communications centers are struggling with staffing and retention and is offering this webinar to address some of these issues. In this webinar, APCO staff and ECC personnel will describe tools for measuring performance and staffing needs. Analyzing your ECC’s performance and staffing needs is helpful for requesting funding for additional positions, justifying hiring and retention bonuses, and reporting positive performance to leadership and the public.
This webinar will take place at 1 pm EDT.
Registration link:

GIS has rapidly become critical to the successful deployment of NG9-1-1. Agencies have had to navigate two highly technical professions - 911 and GIS - to prepare for NG9-1-1. Emerging leaders in 9-1-1 and GIS have had considerable success in these efforts through a collaborative and cooperative leadership style. This facilitated panel session will share insights into some of the factors that helped cultivate this success. We will cover topics like technical innovation, leadership, team building, cultivating early career professionals and engaging stakeholders.
Webinar starts at 2 pm EDT (11 am PDT).
Registration:

Mission Critical Partners is organizing the 2022 Conference for Advancing the Public Sector (CAPS). 
This is a two-day, live event (May 17 - May 18). 
The 4 keynote speakers are:
• Dr. Katherine Kuhlman, PsyD, ABPP, principal with Kuhlman Psychology and Consulting. Dr. Kuhlman will discuss strategies that public safety and justice leaders can use to help field personnel — law enforcement, fire/rescue, emergency medical, corrections — and 911 center telecommunicators cope with uniquely stressful environments.

• Darrin Reilly, MCP president and chief executive officer. Reilly will examine the current state of communications across the public sector — i.e., public safety, justice/corrections, and government — and bring participants up to date on several initiatives designed to enhance interoperability, data integration, cybersecurity, and Next Generation 911 readiness.

• Nola Joyce, independent consultant to the public safety industry for more than 25 years and a member of the MCP board of directors. Joyce will explore the challenges facing law enforcement agencies today, and how law enforcement response might be reimagined.

• Richard Osborne, senior cybersecurity architect, and Matthew Yates, director of operations, for Secure Halo, a Mission Critical Partners company. Osborne and Yates will explore strategies being used by federal agencies that state and local public sector organizations can leverage to reduce their vulnerability to cyberattacks.
Plus more than 20 Education and Panel Sessions.
Registration:

The International Public Safety Association is organizing its second Mass Casualty Incidents Symposium this May 2 - 3, 2022 in Mesa, Arizona. 
For early registration:

AGENDA
Opening Remarks and Introduction

• Guillermo Moncayo, Interim Director, DPS/OAS [3 minutes]
• Ing. Juan Zapata, President, ESS Subsidiary Technical Group [5 minutes]

Panel 1: Document of Experiences N˚ 2

• Presentation of the Document by Karen Bozicovich, Chief, Information and Knowledge Section, DPS/OAS [5 minutes]
• Round of  Comments by Emergency and Security Services or similar agencies that collaborated in the drafting of the Document of Experiences will have the opportunity to make brief remarks on the gains/progress achieved [20 minutes]
• Costa Rica 911 Emergency System Video Presentation [2 minutes]

Panel 2: Presentation of the Protocol and Drafting Methodology
Moderator: Karen Bozicovich, Chief, Information and Knowledge Section, DPS/OAS [3 minutes]
Panelists:

• Celia Maritza Gomez Sanchez, ISS ECU 911 [10 minutes]
• Angelica Maria Buñay Diaz, ISS ECU 911 [10 minutes]
• Luis Fernando Viera Eguiguren, FENASEC [10 minutes]

Questions and answers [20 minutes]
  
Video of the Interinstitutional Protocol for the Handling of Emergency Alerts Involving Persons with Disabilities, by the Integrated Security Service (ISS) ECU 911 [2 minutes]
 
Panel 3: Adaptation of the mobile app
  
Moderator: Karen Bozicovich, Chief, Information and Knowledge Section, DPS/OAS [2 minutes]
Panelist:

• Monica Alexandra Nicolalde Muñoz, ISS ECU 911 [10 minutes]

Questions and Answers [15 minutes]
 
Closing
Karen Bozicovich, Chief, Information and Knowledge Section, DPS/OAS [3 minutes]

Wireless carriers are beginning to deliver X, Y and Z coordinate values with wireless 9-1-1 calls. Great value lies in transforming information into geospatial data. Leveraging this data to create actionable outputs - plans, graphics, webmaps and apps - presents an opportunity for useful 3D GIS data that, among other things, contextualizes this coordinate value information with the best response route, both outdoors and indoors.
This value begins with the process of acquiring highly accurate location data inside facilities. The best way to accomplish this is with site visits verifying floorplans and enhancing inside location information to give continuity to emergency response. The result of this process is both indoor mapping and improved, verified sub-addressing. DATAMARK and CRG will discuss their process for acquiring indoor mapping data and some concepts of 3D GIS that are relevant to the discussion.
Presenter Information
Jeff Ledbetter, Public Safety GIS Expert
Mr. Ledbetter is a Public Safety GIS Expert with DATAMARK, the public safety GIS team of Michael Baker International. He is a GIS, public safety, addressing and GIS technology subject matter expert with nearly two decades in GIS.  Since 2009 Mr. Ledbetter has been supporting GIS technology in PSAPs and Emergency Operations Centers. Mr. Ledbetter is a Public Safety GIS Expert and holds GIS Professional (GISP), Emergency Number Professional (ENP) and Project Management Professional (PMP) certifications.
Sandy Dyre, Client Success Manager
Ms. Dyre is as a Client Success Manager for DATAMARK, the public safety team of Michael Baker Michael Baker Intl.  Sandy’s experience comes from a public safety background covering the past 30 years including various roles as a public safety dispatcher, MSAG Coordinator, county 9-1-1 system administrator, and as a 9-1-1 Project Manager with the State of Arizona 9-1-1 Program Office.  Sandy serves on various GIS and public safety committees and working groups, is an Emergency Number Professional (ENP) and a Certified Public Manager (CPM).
Mike Rodgers, CEO
Mr. Rodgers is a graduate of the United States Military Academy at West Point and a Special Operations Captain with multiple deployments as a member of the 75th Ranger Regiment. He served 6 Semesters as the Assistant Professor of Military Science and Leadership at Princeton University. After separating from the Army, he focused on transitioning Military Technology to support First Responders domestically in the private sector. Later, he co-founded and is CEO of CRG Inc. where he leads a team of professionals that work to improve the national state of emergency preparation and response.
Registration:

The Kansas APCO Chapter has partnered with Ricardo and Within the Trenches Media to bring a day of training on April 19th.
10:00 am EST
Dru Clarke - 988 - A New Number for Crisis
 
11:00 am EST
Dru Clarke - The Art of Communication - Giving & Receiving Feedback
 
12:00 pm EST
Ruth Lagerquist - Yes, You Can Smell the Number 9!
 
1:00 pm EST
Andrea King - Be the Champion of Change!
 
3:00 pm EST
Samantha Hawkins - Rediscovering the Humanity Beneath the Headset
 
4:00 pm EST
Sabrina Henry - Extroverts, Introverts, and Workplace Culture
 
6:00 pm EST
Sabrina Henry - Personal Leadership Development Book - A Tool for Developing
Registration:

9-1-1 professionals have a front-row seat to the social tensions that can be present in public-safety interactions. They witness, first-hand, the issues that can arise during multi-ethnic requests for emergency assistance and must make split-second decisions based on what may or may not be reliable information or accurate assumptions. The ripple effect of these situations can be far reaching, potentially affecting internal team dynamics, agency morale, and even the wellbeing of an entire community. How can 9-1-1 agencies adequately equip themselves to address these 9-1-1 calls?
The stereotype threat model provides a holistic approach for diagnosing, discussing, and responding to the complex identity biases that can significantly shape the delivery of emergency services.
Participants who attend this webinar will:
• Learn how to recognize the hidden patterns of implicit bias;
• Understand how the elements of negative biases can cascade into the delivery of emergency services; and
• Gain resources for diagnosing and managing the delivery of public-safety services in diverse communities.
Presenter:

• R. Tyrone Kelsey - 911Training Institute

Webinar starts at 3:00 pm (EST).
To register: 
 

9-1-1 Goes to Washington (#NENAGTW) brings 9-1-1 professionals together with government leaders in Washinton, DC  to address today's most pressing 9-1-1 and emergency communications issues. #NENAGTW is the only event where participants will learn about the policy challenges facing 9-1-1 and then take immediate action to address them through dialogue with elected and appointed officials.
#NENAGTW offers participants a significant opportunity to shape the US emergency communications policy agenda. In order to address the needs of today’s 9-1-1 systems while laying the regulatory and legislative groundwork for next-generation systems, 9-1-1 professionals must understand today’s 9-1-1 policy landscape and take an active role in educating policymakers to shape the laws and rules of tomorrow. At #NENAGTW, participants will do both. Join us for a dynamic, interactive program where participants will receive:

• The inside information to shape the 9-1-1 and emergency communications agendas for the Administration and Congress;
• Critical knowledge of federal and state 9-1-1, homeland security, and emergency communications legislation, regulation, andpolicy initiatives; and
• An opportunity to speak directly with members of Congress, administration officials, and key staff to make practiotioners' voices heard on behalf of the entire 9-1-1 community.

AGENDA
1.0 INTRODUCTIONS AND WELCOME    
1.1 Introduction of any new group members
1.2 Any apologies for absence
1.3 Agreement of Agenda    
1.4 Review of Action Log    
  
2.0 REPORTS
2.1 None submitted       

3.0 DISCUSSION POINTS
3.1 Welcome Karen Bozicovich to discuss the Organization of American States and work done in Latin America
3.2 A global recommendation on the use of location technology – update from EENA on status of CPT submission (Mladen)
3.3 A global recommendation on the use of location technology – discuss launch date. (All)
4.0 ANY OTHER BUSINESS
Date(s) of next meeting(s): 8th March 2022 Zoom Virtual

NICE_ir organizing the session: "Great Resignation or Great Retention? Strategies for Reducing 911 Turnover" at the Denise Amber Lee Foundation's virtual "BeThe Difference 2022 Conference".
In this session participants will learn about creative solutions for addressing 911 turnover.
Session starts at 8 am EST.
 

This webinar will discuss some common struggles and solutions for addressing authorities, GIS data providers and downstream data consumers.

Topics will include:

1. Streamline workflows from assignment to notification
2. QA/QC GIS data at the point of address assignment
3. Streamline the distribution of new and changed address notifications
4. Edit one data models to meet multiple business needs
 
Speaker:

• Annie Cahill, GISP

 
Webinar starts at 2:00 pm (EST)
To register:

The pandemic brought so many new challenges to PSAPs – not only across the US, but also around the globe. No matter the geographical location, emergency-communications personnel had to rise to the occasion and continue to answer the calls. The challenges faced provided substantial opportunities for learning and innovation; how was it possible to adapt to the new landscape while continuing to provide a high level of service and taking care of our people?

In this webinar, emergency-services leaders from across the world discuss these issues and more. They will address how policies and procedures were updated, ways new technologies enabled advancements like remote call-taking, and issues that need to be considered to future-proof for the “new normal.”

Panelists:

• Jennifer White, ENP - NENA
• Monica Million, ENP - Amazon Web Services
• John Anthony - British APCO
• Ron Willicroft - APCO Canada

To register:

Este evento forma parte de las acciones que se realizan dentro de la Alianza OEA – ProFuturo y que buscan visibilizar las capacidades y esfuerzos de las organizaciones de la sociedad civil en el contexto de la pandemia.  
El evento tendrá lugar el día, 15 de diciembre a las 10:00 am, hora de Washington D.C. 
Link para registrarse al evento: https://us06web.zoom.us/meeting/register/tZcqcu6hqDsiE929i42cmvdNYgyfra_...
Los horarios de la presentación en sus países son los siguientes:  
16:00 España
12:00 Argentina, Brasil, Chile y Uruguay
11:00 Bolivia y Venezuela
10:00 Colombia, Ecuador, Panamá y Perú
09:00 Costa Rica, Honduras, El Salvador, Guatemala, México y Nicaragua
 

Are you thinking about making a career change?
When government employees move to the private sector the transition can be a little overwhelming.
In this webinar, you will hear from 9-1-1 professionals who have made the leap explain how they navigated the switch. You will gain insights and learn what you need to know when considering making the jump from those who have walked this path before you.
Panelists:

• Beth English, ENP – Commercial Electronics
• Mary Boyd, ENP – Intrado
• Toni Dunne, ENP – Motorola Solutions

To register, clic here.

Segunda sesión sincrónica de la segunda cohorte del curso "Alianzas y Evaluación para la Educación Digital", un espacio diseñado por PENT Flacso en colaboración con el Portal Educativo de las Américas y Fundación ProFuturo.
 
Los horarios serán los siguientes:
 
16:00 Madrid
11:00  Argentina, Uruguay, Chile y Brasil
10:00 Venezuela
​09:00 Colombia, Panamá, Ecuador, Perú​
08:00 México, Costa Rica, Nicaragua, El Salvador, Guatemala

Esta reunión de la CIE permitirá a los Estados Miembros compartir sus experiencias y considerar los avances realizados en la implementación del Plan de Trabajo de la CIE 2019-2022 de la Agenda Educativa Interamericana (AIE). También contribuirá al establecimiento de consensos en torno a acciones clave e iniciativas que definan la segunda fase de la Agenda Educativa Interamericana (2022-2027).
El propósito de la reunión según lo expresado en el documento de lineamientos para los procesos sectoriales es (i) analizar el progreso y la implementación de los mandatos ministeriales (implementación del Plan de Acción y Plan de Trabajo); (ii) analizar tendencias regionales en la materia y la pertinencia del trabajo de la OEA en las áreas de prioridad; (iii) acordar el/los tema(s) de la próxima reunión ministerial y dar lineamientos a la Secretaría para la redacción del proyecto preliminar de temario anotado; (iv) recibir anuncios formales para ser sede de la próxima reunión Ministerial y trasladarlos al CIDI para su aprobación y convocatoria formal. Si no se recibe ningún anuncio formal, la Comisión podrá solicitar al CIDI que convoque la reunión Ministerial en la sede de la OEA.
La reunión mantendrá la dinámica implementada durante el proceso del ciclo ministerial con las autoridades sectoriales y basará su discusión en los hallazgos, lecciones aprendidas, desafíos comunes y propuestas de acción que se han intercambiado desde la aprobación del Plan de Trabajo de la CIE en Julio 2020.
**********************************************************************************************
This meeting of the CIE will allow member states to share their experiences and consider the progress that has been made regarding the implementation of the CIE´s Work Plan 2019-2022 of the Inter-American Education Agenda (IEA). It will also contribute towards establishing consensus around key actions and initiatives that define the second phase of the Inter-American Educational Agenda (2022-2027).
The purpose of the meeting, as provided for in the General Guidelines for Ministerial-level Sectoral Processes, is: (i) to analyze the progress and implementation of the ministerial mandates (implementation of the Plan of Action and Work Plan); (ii) analyze regional trends in this sector and the relevance of the work of the OAS in the priority areas; (iii) agree on the topic(s) of the next ministerial meeting and provide the Secretariat with guidelines for preparing the preliminary draft annotated agenda; (iv) receive formal offers to host the next ministerial meeting and forward them to CIDI for official approval and convocation. If no formal offer is received, the Committee may request CIDI to convene the ministerial meeting at OAS headquarters. 
The meeting will further the momentum initiated during the process of the ministerial cycle with sector authorities and will base its discussion on findings, lessons learned, common challenges, and proposals for action that have been shared since the approval of the CIE Work Plan in July 2020.

Tercera sesión sincrónica de la segunda cohorte del curso "Alianzas y Evaluación para la Educación Digital", un espacio diseñado por PENT Flacso en colaboración con el Portal Educativo de las Américas y Fundación ProFuturo.
 
Los horarios serán los siguientes:
 
16:00 Madrid
11:00  Argentina, Uruguay, Chile y Brasil
10:00 Venezuela
​09:00 Colombia, Panamá, Ecuador, Perú​
08:00 México, Costa Rica, Nicaragua, El Salvador, Guatemala

Agencies are implementing new and innovative technologies and applications to improve operations. Yet, sharing data from application to application or agency to agency continues to be a struggle. Most agencies and their vendors lack the time and resources to prioritize interface development at the speed their operations require. And, every interface typically has unique needs and must be handled separately, which creates more complexity.
This session will focus on sharing innovative ways to solve today’s interface problems, including:
♦ The old and new ways of developing interfaces
♦ Ideas for removing complexity from interface development
♦ Application programming interfaces and why you should care about them
♦ MCP’s data-integration partnership program
To register:

APCO International is organizing the 2021 Emerging Technology Forum focusing on the future of emergency communications.
Registration fee.
To register:

APCO Canada is organizing its first ever VIRTUAL Conference.
They are preparing an incredibly action-packed, engaging, and informative three days.
To register:

Del 19 al 22 de octubre, tendrá lugar el Congreso Internacional para centros de atención de emergencia, en Puerto Vallarta, Jalisco, México. Este 14vo Congreso está siendo organizado por la Asociación Latinoamericana de Números de Emergencia A.C.
Para registrarse:

IWCE has been North America's premier critical communications event. It is the one place where critical communications technology professionals gather to evaluate, learn and network with industry leaders. 
This is IWCE's 45th annual conference, with four-days of cutting-edge education for critical communications professionals.
IWCE 2021 will take place in Las Vegas Convention Center this September 27-30.
Agenda
Registration

Segundo Conversatorio del Grupo Técnico Subsidiario sobre Sistemas de Emergencia y Seguridad, organizado por el ECU SIS 911, en ejercicio de la presidencia del Grupo, y con el apoyo técnico y logístico del Departamento de Seguridad Pública de la OEA. 
Agenda:
Maestra de ceremonia/Moderación: Karen Bozicovich, Jefa de la Sección de Información y Conocimiento OEA
Bienvenida: Guillermo Moncayo, Director Interino del Departamento de Seguridad Pública de la OEA
Introducción: Ingeniero Juan Zapata, Director del Servicio Integrado de Seguridad de Ecuador
Panelistas:

• Experiencia 1: Diseño y aplicación de protocolos para la atención de emergencias de personas con discapacidad, Marco Garnica Montenegro, Subdirector Técnico de Doctrina, SIS ECU 911 
• Experiencia 2: Desarrollo y uso de tecnologías de la comunicación apropiadas para la interacción con personas con discapacidad, Johnny Hidalgo González, Coordinador de Logística Operativa, Sistema de Emergencias 911 de Costa Rica
• Experiencia 3: Contratación e incorporación de personas con discapacidad, Oficial Inspector Carlos Román, Coordinador de Fortalecimiento Institutcional, Sistema de Emergencias 911 de Paraguay
• Experiencia 4: Capacitación y preparación de operadores/as y despachadores/as para la atención de emergencias en las que se ven involucradas personas con discapacidad, Moisés Salas, Subdirector de Área, CNI-México

Comentarios finales:

• Mercedes Carrillo, Oficial Jurídico, Departamento de Inclusión Social de la OEA
• Dr. Alex Camacho Vásconez, Asesor Regional en Preparación para Emergencias y Reducción de Riesgos de Desastres, Departamento de Emergencias, Organización Panamericana de la Salud

YouTube:  https://www.youtube.com/channel/UCzwKN6cwqgDOsWbm4LAjIFg/live
Facebook:  https://www.facebook.com/OEAoficial/live/

APCO International’s Annual Conference & Expo is an event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors.
APCO 2021 will be held August 15-18, 2021, in San Antonio, TX. 
This event has a registration fee.
Link to Program.
Link to registration:

For years, RapidSOS’s innovative emergency response data platform has been connecting 9-1-1 and first responders with the life-saving data they need, when they need it. Now through its RapidSOS Ready Emergency Community, RapidSOS is teaming up with leading Public Safety partners like NICE to solve other challenges.
Sponsored by RapidSOS helps emergency services respond faster, but after an incident happens, the focus invariably shifts to understanding what happened and how to do better next time. Without the ability to access data on incident reconstruction, many 9-1-1 centers find enhancing incident performance to be challenging.
In this webinar, participants will learn to:

• Capture, store and correlate RapidSOS data with other 9-1-1 data sources for comprehensive incident reconstruction
• Better understand whether your telecommunicators are using RapidSOS data effectively to deliver life-saving services and intelligent response
• Leverage 9-1-1 performance dashboards for data-driven decision-making and continuous refinement and improvement of emergency response

Presenters:

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin
• Karin Marquez, Senior Director of Public Safety, RapidSOS
• Patrick Botz, Director of Engagement, NICE Public Safety

All times are in Eastern Time.

This webinar has a registration fee.
Link to registration:

La pandemia provocada por la enfermedad de la COVID-19, ha llevado a las instituciones públicas y privadas a tomar acciones desde el punto de vista operativo, tecnológico, administrativo y sanitario, entre otras dimensiones. En el caso de los Servicios de Emergencia y Seguridad, adicionalmente, estos han tenido que adaptar procesos, procedimientos y herramientas con la finalidad de atender las emergencias ocasionadas por la COVID-19. 
A partir de las mejoras, adaptaciones e innovaciones adoptadas en este contexto, sería oportuno y pertinente realizar un ejercicio de documentación, sistematización e intercambio de experiencias relevantes y efectivas entre los sistemas de emergencia y seguridad o agencias similares de la región. Esto con el objetivo de generar un proceso de aprendizaje y difusión entre pares, y eventual incorporación de estrategias y acciones que hubieran resultado beneficiosas para el funcionamiento de los sistemas de emergencia y seguridad o agencias similares de la región, y la calidad de los servicios de atención brindados a la población.
Este evento es cerrado.
Inicia a las 15:00 (EST).

Estas Jornadas abarcan 8 áreas temáticas distribuidas en 12 mesas de conferencias y debates, 7 talleres, diversas demostraciones de empresas y un ejercicio dinámico multidisciplinar en escenarios múltiples.

1. Geolocalizacíon, cartografía y nuevas tecnologías ante riesgos naturales y antrópicos
2. 5G, Inteligencia artificial y robótica en emergencias
3. Nuevas tecnologías como reto y apoyo en la psicología de emergencias
4. Retos y avances en asistencia sanitaria ante la emergencia por COVID19
5. Retos y avances en seguridad y ante situaciones de violencia de género.
6. Avances tecnológicos y procedimientos en las Fuerzas Armadas para actuación ante emergencias
7. Avances en Planificación, Protección Civil y Gestión de situaciones de emergencias
8. Retos en Comunicación y en redes ante situaciones de crisis.

Programa
Registro

Mission Critical Partners is organizing this two-day Conference for Advancing Public Safety (CAPS) on June 15-16, 2021. This real-time, virtual conference will feature keynote speakers, educational presentations, and roundtable discussions, along with insights and ideas for moving the public safety and justice sectors forward.
Topic tracks include:

• Emergency Communications Centers and 911 Operations
• Law Enforcement, Fire/EMS, Emergency Management
• Justice (Corrections/Courts)
• General Sessions highlighting Leadership, Change Management, & Keynote Speakers

To preregister:

Organized by Within the Trenches.
Speaker: Josh Fonseca, Instructor at Denise Amber Lee Foundation
To register:

Organized by Within the Trenches.
Speaker: Anne Camaro, Public Administrator, 911 Coordinator and Trainer
To register:

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. Facing a variety of challenges, emergency response requires continuous adaptation and improvements.
This webinar is organized by EENA as part of a new series of webinars that focuses on emergency communications reforms in European countries. Once a month, from February to June, emergency services from Europe wwill share their experience and plans. In June it will be the turn of Mr. Vítor Judícibus, official from the Ministry of Internal Affairs in Portugal.
The event starts at 9:00 am EDT.
To register:
 

La Primera Reunión del GTS-SES tendrá lugar el 6 y 7 de mayo, de manera virtual, a través de la Plataforma KUDO.
Se abordarán los siguientes temas:

1. Presentación de la Guía para el Establecimiento y Fortalecimiento de los Sistemas de Emegencia y Seguridad
2. Experiencias de adaptación, aprendizaje e innovación frente al COVID-19
3. Medidas y acciones para reducir el mal uso del número de emergencia
4. Cómo atender y responder a emergencias en donde se ven inolucradas personas con discpacidad, problemas de salud mental y víctimas de violencia de género e intrafamiliar o doméstica

First Meeting of the Subsidiary Technical Group on Emergency and Security Services will take place virtually, on May 6 and 7, through the KUDO Platform.
The meeting will focus on the following topics:

1. Presentation of the Guide for the Establishment of National Emergency and Security Systems
2. Adaptation, learning and innovation experiences to face COVID-19
3. Measures and steps taken to prevent and reduce false calls
4. How to take and respond to emergencies where people with disabilities, mental problems and victims of gender and domesic violence are involved

In this webinar, panelists will be discussing all elements of current NG 911 legislation.
Featured Speakers include:

• Fire Commissioner Adam Thiel, Philadelphia FD
• Sheriff Paul Fitzgerald, Story County, Iowa
• Kevin McGinnis, National Association of State EMS Officials
• Captain Mel Maier, Oakland County (MI) Sheriff’s Office

All times are in Eastern Time.
To regiser:

Segunda sesión sincrónica sobre evaluación en la educación digital, en el marco de mini trayecto formativo desarrollado por PENT Flacso, Fundación ProFuturo y el Portal Educativo de las Américas. 

Primera sesión sincrónica sobre evaluación en la educación digital, en el marco de mini trayecto formativo desarrollado por PENT Flacso, Fundación ProFuturo y el Portal Educativo de las Américas. 

La segunda sesión sincrónica del trayecto formativo realizado en colaboración por PENT Flacso, Fundación ProFuturo y el Portal Educativo de las Américas de la OEA buscará seguir preparando a las y los participantes para poder establecer mejores alianzas con miras a mejorar las condiciones en materia de educación digital en la región. 

Con un enfoque en alianzas transformadoras, se llevó a cabo el conversatorio con María Cortés – Puch, de la Red de Soluciones para el Desarrollo Sostenible de Naciones Unidas. Los participantes pudieron compartir con la especialista sobre sus experiencias y retos en este tema.

Si desea sumarse a la campaña para agradecer a los/as profesionales de emergencias por mantenernos protegidos, especialmente en tiempos de pandemia, en el Día Interamericano del Número Único de Servicios de Emergencias, a continuación  le compartimos dos acciones concretas que podría realizar:

1.      Publicar en Twitter un mensaje de agradecimiento dirigido a los/as profesionales de emergencia por su dedicación y compromiso, y por el servicio que brindan.

2.      Publicar en Twitter una anécdota sobre una emergencia o rescate experimentado o presenciado que lo/a hubiera impactado durante este último año.

En ambos casos se solicita por favor que utilice las etiquetas hash: # 112Day2021 y #thankyouchain, y que incluya a: @OEA_Seguridad y @EENA en los mensajes. Recuerde esperar hasta el jueves 11 de febrero para comenzar a publicar estos mensajes en Twitter.

This webinar will cover the following:
- Enhanced 91-1 Call Flow
- Next Generation 91-1 Call Flow
- Migrating from MSAG & ALI to NGCS
- MSAG & ALI Validations
- Data Exchange in an NG91-1 environment
This event begins at 14:00 (EST).
To register:

Last year was fraught with challenges and their effects will be long-lasting. Now, 2021 has arrived with a "new normal," but also with tremendous opportunities to improve emergency response.
In MCP first webinar of 2021, they will highlight the trends that they predict will shape the new normal and public safety’s future. Other takeaways will include:

• Emerging technologies that will help empower your agency to make better informed decisions this year and beyond
• Implications of these trends
• Steps that public safety organizations should take to prepare for them

This event starts at 2:00 pm EST.
To register:

Organisations are complex. Sometimes it’s possible to “hold a different perspective”, and sometimes we flat out lie to ourselves.
Matt Moore joins us live from Sydney, Australia where he’ll present the top 5 lies we tell ourselves in organisations.
Matt is a long time Knowledge Management guru. He earned his undergrad at Cambridge and he’s been published dozens of times. Most of all, he’s a lively character.
As always, we’ll follow the Gurteen Knowledge Café format, although the 15-minute “presentation” at the beginning will be slightly different this time. We’ll set it up as a bit of an interview between Matt, myself and everyone. Then, we’ll shift into our standard 3 rounds of small group conversation. We’ll close with a full group discussion.
This event starts at 4:00 pm (EDT).
Link:

El desarrollo de alianzas multisectoriales duraderas con una base institucional sólida requiere de un establecimiento claro de roles y responsabilidades de las partes involucradas para garantizar que la sostenibilidad del proyecto se mantenga a pesar de los cambios que puedan existir dentro de la coyuntura existente. Las posibilidades para que la sostenibilidad de proyectos aumente residen, en gran medida, en la capacidad de las organizaciones involucradas de definir las herramientas de gestión necesarias para la solución de controversias y que esclarezcan las responsabilidades compartidas y específicas de cada actor.
El contexto de la región en materia de desarrollo de proyectos con enfoque educativo sostenible es favorable, con esfuerzos conjuntos de organizaciones, sector privado y gobiernos que aplican sus conocimientos y capacidades para reducir las brechas de desigualdad educativa que existen.  Por ello, es indispensable centrarse en aportar herramientas de diálogo y de acción enfocadas a métodos de gestión para el fortalecimiento integral de alianzas que entiendan el contexto de la región, en el que las dificultades socioeconómicas, diferencias culturales y la brecha de desigualdad representan retos para la coordinación de los tres sectores y el éxito de sus alianzas.
La experta invitada para dirigir el conversatorio es María Cortés Puch, Vicepresidenta de Redes de la Red de Soluciones para el Desarrollo Sostenible de las Naciones Unidas. Trabajó para la UNESCO en la División de Políticas de Ciencia y Desarrollo Sostenible. Coordinó los programas europeos de energía y transporte en la Universidad Politécnica de Madrid, y trabajó durante dos años como Oficial Científico en la Oficina Española de Ciencia y Tecnología en Bruselas, analizando las políticas de la UE en materia de cooperación internacional, transporte y energía. También cuenta con una Licenciatura y máster en física por la Universidad Complutense de Madrid. Así como una maestría en asuntos internacionales de la Universidad de Columbia

On December 8th, Justice Clearinghouse will be hosting Justin Steinke, Regional Vice President of Sales at AiRXOS, and Jon Gaster, founder of KSI Data Sciences, as they discuss and demonstrate the latest video technology – Mission Keeper for AiRXOS – designed to help you be more responsive and connected for heightened Situational Awareness. This session will also cover use cases for public safety agency coordination. You have to be a member of Justice Clearinghouse to register:  https://www.justiceclearinghouse.com/webinar/emergency-response-search-a...
This event will take place at 1:00pm EDT. 

Este V Converatorio de la Comunidad-SES es el resultado de la colaboración entre el Departamento de Seguridad Pública  y el Departamento de Emergencias en Salud de la Organización Panamericana de la Salud.
El mismo intentará entender mejor cuáles han sido los principales desafios que los servicios pre-hospitalarios vinculados a los Servicios de Emergencia y Seguridad han tenido que superar para hacer frente a la emergencia sanitaria provocada por el COVID-19.
El conversatorio tendrá lugar a través de la Plataforma KUDO y contará con interpretación bidireccional español/inglés.

*Nota: Evento cerrado para funcionarios de Ministerios de Educación de la región.

Este seminario, organizado conjuntamente por OPS / NCDS y OEA / CIE, está dirigido a funcionarios de los Ministerios de Educación y de Salud que actualmente trabajan en la temática. Panelistas y participantes de los Estados Miembros de la OEA compartirán sus experiencias en la promoción, seguimiento y evaluación de ambientes escolares propicios para la alimentación saludable y la actividad física. Las lecciones aprendidas de las iniciativas emprendidas en algunos Estados miembros suscitarán el debate sobre temas clave como los programas de alimentación escolar, la promoción de la actividad física y algunas recomendaciones para las normas de nutrición que ya se han utilizado. El seminario web incluirá una mesa redonda y tres grupos de trabajo, donde los participantes discutirán los factores de éxito y los desafíos en la implementación de políticas e intervenciones para mejorar los entornos escolares para una alimentación saludable y la actividad física. La actividad se realizará simultáneamente en inglés y español de 10:00 am a 01:00 pm (ET).

Persona de contacto para más información: Cecilia Martins [email protected]

Para ver la nota conceptual del evento clic aquí

Enlace al evento: https://zoom.us/j/99153966399?pwd=RXNjeWdoZVZQQVdaSlZEaVhFdThmZz09

Agenda propuesta para el Seminario Virtual “Promoviendo Ambientes Escolares para una Alimentación y Actividad Física Saludable

Organizado en conjunto por OPS-OEA

30 de noviembre de 2020 - 10.00am-1.00pm ET

Moderadora: Cecilia Martins, Especialista en Educación (CIE)

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*Note: Event closed for officials of the Ministries of Education of the region.

This seminar, jointly organized by PAHO / NCDS and OEA / CIE, is aimed at officials from the Ministries of Education and Health who are currently working on the subject. Panelists and participants from OAS Member States will share their experiences on the promotion, monitoring, and evaluation of school environments conducive to healthy eating and physical activity. Lessons learned from initiatives undertaken from some Member States will spark the discussion on key topics such as school feeding programs, the promotion of physical activity and some recommendations for nutrition standards that already been used. The webinar will include a panel discussion and three working groups, where participants will discuss success factors and challenges in implementing policies and interventions in improving school environments for healthy eating and physical activity. The activity will take place simultaneously in English and Spanish from 10:00 am to 01:00 pm (ET).

Contact person: Cecilia Martins [email protected]

Clic here to read the Concept note of the event

Link to the event: https://zoom.us/j/99153966399?pwd=RXNjeWdoZVZQQVdaSlZEaVhFdThmZz09

Proposed Agenda for the Virtual Seminar on “Promoting School Environments, Healthy Eating, and Physical Activity”

Jointly organized by PAHO-OAS

November 30, 2020 - 10.00am-1.00pm EST Time

  Moderator: Cecilia Martins, Education Specialist (CIE)

On Tuesday, November 24 at 1 p.m. Eastern, join the live discussion panel for the latest installment of the MCP University education program. MCP subject matter experts will be joined by cybersecurity experts from some of the nation’s leading security-as-a-service (SAAS) providers. The discussion will focus on:

• Factors driving the evolution of cybersecurity attacks
• Specific tactics and tools cyberattackers use
• The most vulnerable network areas typically targeted
• Key factors that an organization needs to consider when developing a cybersecurity strategy that is unique to its environment

Use the following link to register: https://www.missioncriticalpartners.com/events/rethinking-public-safety-...

This webinar will discuss the following:
- Discuss the need for a strategic plan and how to get started
- Examine how NG9-1-1 introduces change to GIS strategic plans
- Considerations for supporting NG9-1-1 in strategic planning
- Define stakeholder roles, responsbilities, and collaboration
- Discuss how process workflows change in NG9-1-1
- How to know when to ask for help
This event will take place on Tuesday, November 11 at 2:00 pm EST. To register: https://datamarkgis.zoom.us/webinar/register/WN_PYo3h9QDShSbLh9OKY0Vkw?t...

This webinar will discuss why safety is top of mind for businesses and consumers in 2020. RapidSOS is sitting down with industry experts to discuss how tech companies can work with public safety to save lives.
This event will take place on November 11th at 12:00pm EDT, and it will be hosted by Jamison Peevyhouse, Director of Customer Success at RapidSOS. To register: https://info.rapidsos.com/working-with-public-safety-webinar. 
 

El Cuarto Conversatorio de la Comunidad-SES, estará enfocado en las estrategias de comunicación que los Servicios de Emergencia y Seguridad han implementado para brindar información confiable, oportuna y de manera expeditiva al personal y al público en general, así como para contrarrestar la difusión de información falsa durante la pandemia por COVID-19.
Panelistas:
• Matthew Shenk, Supervisor de Comunicaciones, Comunicaciones del Condado de Lancaster 911, Pensilvania, Estados Unidos
• Wilfrido Muñoz, Director de Comunicación, SIS ECU-911
• Tessa Seigworth, Coordinadora de Comunicaciones de Marketing, Mission Critical Partners
• Marta Azevedo Silva, Oficial de Prensa y Comunicaciones y Rose Michael, Oficial de Conocimiento, EENA
Este evento se llevará a cabo por medio de la Plataforma KUDO, y contará con interpretación inglés/español.
El evento comienza a las 11 am EDT.
______________________________________________________________________
The Fourt Discussion will focus on communication strategies that Emergency and Security Systems have implemented to communicate accurate information in the midst of a pandemic to keep people, including their own staff, safe, updated and connected.
Panelists:
• Matthew Shenk, Communications Supervisor, Lancaster Countywide Communications (LCWC 911)
• Wilfrido Muñoz, Director of Communication, SIS ECU-911
• Tessa Seigworth, Marketing Communications Coordinator, Mission Critical Partners (MCP)
• Marta Azevedo Silva, Communications and Press Officer, and Rose Michael, Knowledge Office, EENA 112
The event will take place through the KUDO Platform and will have English/Spanish interpetration. 
The event will start at 11 am EDT.

Join Sandy Dyre, ENP, CPM and the DATAMARK team for a live webinar on NG9-11 Road Centerlines.
Register here: https://bit.ly/3jbxQzn

The annual APCO Canada Conference will take place in Toronto, at the Delta Hotels Toronto Airport Hotel, between October 5-8. It will provide three full days of industry leading educational and networking opportunities.

Product Training: Your Rapid Roadmap to Success
9:00 AM  9:30 AM

Speaker: Gunay Hunt, RapidDeploy
Until scientists discover a way to transmit new knowledge directly into our brains, the success of a training program will lie in the hands of a Training team and learners who have to find time to sit down to study. By embracing training personalization and offering various learning paths for employees of different backgrounds, skills, and learning abilities, we will help you build a training environment that will further motivate your staff.

Supercharge Your RapidDeploy Maps with Authoritative GIS Data and Esri
9:00 AM  9:30 AM

Speaker: Brooks Shannon, RapidDeploy
Learn how to supercharge your RapidDeploy solutions using authoritative GIS data. This session will discuss the ways that RapidDeploy Nimbus and Radius integrate with Esri GIS data and services.Bring back to our agency real-world best practices for GIS data maintenance that will take your maps to the next level.

Hey Siri - How can we use smartphones to revolutionize the job's of first responders?
9:00 AM  9:30 AM

Speakers: Greg Rowsey & Thanel Voigt, RapidDeploy
Smartphones have been around for over a decade and every year we gain access to new tools, apps, and features, built with Automation, AI, and AR, that improve our personal and professional lives, daily. Why shouldn't we apply this technology to the jobs of First Responders? Learn how we can improve our workflows by cutting down on unneccessary or manual processes, AND add capabilities to first responders' tool belts that improve their experience, enabling them to ultimately help more people.

The Future of Call Taking
11:00 AM  11:30 AM

Speaker: Mandana Varahrami, RapidDeploy
The stage is currently being set for a new wave of communication in support of public safety. Today, 911 calls are voice-only, requiring an integration between phone and dispatch systems. With 80% of calls made to 911 via mobile phone, RapidDeploy has already pioneered the ability for call-takers to connect with callers via 2-way SMS chat and VideoChat. Looking ahead, RapidDeploy plans to leverage new technologies and multi-media communication channels to bring call-handling, call-taking and dispatching into the 21st century. Please join us to learn more about RapidDeploy’s innovation in multi-media communication, starting with text-to-911.

Eclipse Analytics Workshop: Finding information using Eclipse
1:00 PM  1:30 PM

Speaker: John Beasley, RapidDeploy
Let’s talk analytics! RapidDeploy is here to answer all your questions about how your agency can become more data-driven. After providing an overview of Eclipse analytics and it’s features and functionality, we’ll open this up for an “ask me anything” open discussion.
To register: 

Cybersecurity In The Cloud: Ensuring Trust, Safety, and Security
9:00 AM  9:30 AM
Speaker: Alex Kreilein, RapidDeploy
Cloud-native companies have many advantages that legacy on premise applications do not. There are new cybersecurity table stakes for public safety, and in this session, we will discuss how the Shared Responsibility Model of the Cloud can increase security and privacy of public safety while reducing total cost of ownership.
Accelerating Go-Live: Rapid Deployments with RapidDeploy
9:00 AM  9:30 AM
Speaker:

• Scott Ekberg, Kansas 911
• Ryan Chandler & Samantha Brear, RapidDeploy

RapidDeploy's cloud-based platform allows for streamlined deployments compared to legacy on-premise offerings. Our approach to implementation focuses on delivering value for customers as early as possible. This session highlights the technology and process components of our deployment approach that drive responsiveness, collaboration, and accelerated time-to-value for our customers.

Product Office Hours
11:00 AM  11:30 AM
Speaker: Mandana Varahrami, RapidDeploy
Ask us anything! Please join Mandana Varahrami, VP of Product, for a session to learn more about how you and your agency can be at the forefront of discovery and development of new product capabilities at RapidDeploy. Mandana and her team can also help answer any questions you may have about current capabilities, as well Roadmap items planned over the next 9-12 months.
AT&T Emergency Communication Solutions: Leading the Way to Smarter & Safer™ Communities
12:00 AM  12:30 AM
Speaker: John Matuszek, AT&T Voice & Collaboration
AT&T Emergency Communication Solutions (ECS) is the next chapter of public safety technology for continued evolution of NG9-1-1.  AT&T builds upon the signature portfolio of its distinguished Smarter & Safer™ NG9-1-1 services, aligned with our FirstNet® Built with AT&T partners. ECS now unites those capabilities with AT&T Smart Cities and Microsoft Cloud Services – protecting the largest cities to the smallest communities like never before. This strategic overview will highlight the AT&T ECS program, its capabilities and addressable market, and introduces the AT&T Integrated Command Center that makes this possible. We will also show how RapidDeploy services are integral to the AT&T NG9-1-1 / ECS programs and evolving strategies.

General Session
1:30 PM  3:30 PM
Speakers: Steve Raucher, Jim Lake, Brett Meyerowitz, Kim Storin, Rick Zak, Christy Williams, Ricardo Martinez II, Sally Lawerence, Bob Finney III, Jeff Cohen
The second General Session is focused on the theme of transformation and leadership. Join us to hear from a surprise keynote speaker, as well as a conversation with Microsoft and innovative 9-1-1 agency leaders.
SMS in 9-1-1: A Powerful Tool in Your Critical Communications Toolbox
3:30 PM  4:30 PM
Speakers:
Rebecca de Beer & Leah Portnoy, RapidDeploy
To register:
Learn how leveraging SMS technology in your PSAP can decrease response times, increase situational awareness, and make communications easier than ever with callers.  Hear how implementing two way SMS via RapidDeploy can help victims of domestic violence and other callers who have difficulty communicating with 9-1-1.

9-1-1 Is More Than a Number: Emerging Sources of Emergency Calls
9:00 AM  9:30 AM
Speakers:

• Catherine Bishop, OnStar
• Brooks Shannon & Rebecca de Beer, RapidDeploy

For years, picking up the phone and calling 9-1-1 has been the only way that people can quickly contact emergency services for help. Today that is changing. More PSAPs support Text-to-911 calls, can receive automated alarm notifications from alarm companies, and are alerted when people use emergency contact features in mobile apps to contact PSAPs. Learn about new ways of contacting emergency services, and how PSAPs can provide a more efficient response to a broader group of people than ever before.
SaaS 101: From on-prem to cloud
9:00 AM  9:30 AM
Speaker: Jon Samuelson, RapidDeploy
Software-as-a-Service represents a new model for service delivery for public safety. As agencies look to migrate to the cloud and moving away from highly customized on-premise solutions that are difficult to maintain, it is important to understand the short-term and long-term benefits and key differences in moving to an on premise solution to the cloud.
The Future of Dispatching
10:45 AM  11:30 AM
Speakers: Jamie Algatt & Ryan Chambers, RapidDeploy
Designed for agencies that are not familiar with the RapidDeploy Cloud-Aided Dispatch technology, this session will focus on highlighting the revolutionary features and functionality of Nimbus CAD. Through a deep-dive demo, we’ll showcase a comprehensive, highly configurable, web-based dispatch platform integrated with sophisticated location mapping and real-time data that ensures a rapid and informed response.
The Evolution of Command Line

Speaker: Lidia Finn, RapidDeploy
Join RapidDeploy and industry leaders for a roundtable discussion on how the Command Line function can improve 9-1-1 workflow efficiencies. We’ll share some of the newest and latest innovations being implemented for Command Line entry in CAD systems.
Making the Most of Fast-Paced Change
1:00 PM  1:30 PM

Speaker: Adam Timm, RapidDeploy
Even the best plans for the future can end up making things worse if the transition isn’t managed effectively. In this session, learn what to prioritize first, how to unify your team under the common goal, and which pitfalls are most likely to derail your success.
Event starts at 9:00 am EST.
To regiser:

In the shift to Next Generation 9-1-1, GIS will play an important role in call routing for public safety, and much of the critical information on GIS is not widely shared with 9-1-1 dispatchers across the country.
DATAMARK GIS will be hosting a live webinar that covers GIS Basics for the Public Safety Professional. This webinar is an introduction to GIS and it will address how it may affect the applications used in the PSAP for dispatch and 9-1-1.
Topics Covered Include:

• A brief introduction to GIS
• GIS Data Types
• GIS Data Quality
• Importance to Public Safety

The event starts at 2 pm EDT.
To register: 

This webinar provides a replicable case study that shows how you can implement an employee-decompression plan, which includes therapy-dog visits as a part of a healthy PSAP environment. Attend to learn about:

• The positive impact the program had;
• Issues encountered and lessons learned during the program’s roll out; and
• The benefits of having a “center pet” and how that is managed in some center across the country.

This events starts at 3:00 pm (EDT).
To register, contact Amanda Tegtmeyer: ategtmeyer@nena

As the COVID-19 pandemic has shown, continuity-of-operations plans (COOP) are essential for agencies providing mission-critical, lifesaving services to their communities. Hear from agency leaders and MCP subject-matter experts as they discuss how having a COOP in place has helped them navigate the COVID-19 pandemic, the changes they made to keep staff safe while maintaining operations, and the lessons learned along the way.
To register:

A Webex invitation will be sent to convene this meeting.

PSAPs around the US are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical.
In this course, PSAP directors and managers will come to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.
Presenter: John Ferraro, ENP
Contact: Mayra Gallo
[email protected]
(202) 730-0464
This event starts at 8:30 EDT.
To register:

We often ask for the impossible from our first responders. We want them to be on-scene within seconds.  We want them to manage every type of extreme medical condition. And we want them to immediately identify and appropriately respond to individuals that require extra care. Of course, these desires make sense – they are borne out of the realization that every second and one piece of vital information can often mean the difference between life and death. FirstNet has evaluated and approved three mobile solutions that help public safety agencies begin to make the impossible, possible. Take 60 minutes to learn about how:
• PulsePoint Foundation can get lifesaving care to a cardiac victim within seconds instead of minutes. 
• General Devices’ e-Bridge solution can immediately connect a patient and remote medical expert via a telehealth solution
• Vitals Aware can make sure first responders are immediately informed when they have encountered vulnerable individuals who may respond in unexpected ways or need additional assistance
This event starts as 12 pm EDT.
To register:

Buckle up and get ready for an inspiring, thought provoking, high energy ride that will help you understand the Knowledge Imperative in today’s fast moving business environment. Changes in the nature of work, the workplace and worker expectation are explored and explained in a fun, creative, interactive way that will show you how to embrace and exploit this time of exponential shifts.
This webinar is ideal for Knowledge Managers or Knowledge Leaders who are looking to create the continuously learning organisation based around an open, transparent collaboration culture.
Hosted by KMI Instructor and Social KM Expert, Rooven Pakkiri.
To register:

Meeting to follow-up on the next steps discussed in previous meeting.

Fitch & Associates is organizing its first-ever Virtual Pinnacle Leadership Conference from July 27 to July 29 as a three-part webinar, from 10 a.m. to 12 p.m. CT each day over the video conferencing platform Zoom.
Wednesday Agenda: 
• Disruptions in Healthcare
• Cases From The Fitch Files – Recent innovative technologies and solutions for EMS that Fitch & Associates has been involved with
For full session descriptions, visit https://pinnacle-ems.com/event/virtual-pinnacle/
To register:

Fitch & Associates is organizing its first-ever Virtual Pinnacle Leadership Conference from July 27 to July 29 as a three-part webinar, from 10 a.m. to 12 p.m. CT each day over the video conferencing platform Zoom.
Tuesday Agenda: 
• The Editor’s Round Table
• Trend Report 2020
• Washington Update
• Tuesday Bonus Session: NEMSMA Annual Member Meeting - Noon to 1:30 p.m. CDT
- Free and open to the public
- features updates and numerous brief presentations
- closing remarks by Dr. Anthony Fauci
For full session descriptions, visit https://pinnacle-ems.com/event/virtual-pinnacle/
To register:

Free for Colorado Members. USD 15 for non-Colorado Members. 
Program
To register:

The Remote NG eCall PLUGTESTS 2020 event will have a specific focus on on the interoperability of Next Generation eCall (NG eCall) systems or eCall over Long Term Evolution (LTE), based on the interoperability test descriptions defined in ETSI TS 103 683. Interoperability and NG eCall service harmonization are critical challenges to be taken into account for the successful deployment and operation of the NG eCall service.
No need to register. 
To join the meeting, go to:

As COVID cases rise across the country, the construction industry is looking for ways to prevent the spread of the disease on job sites. Join us for updates on resources available and to learn about contact tracing. During this webinar, Dr. Sara Luckhaupt and Corey Butler from NIOSH will describe how public health authorities use case investigation and contact tracing to respond to reportable communicable diseases, and LHSFNA’s Travis Parsons will discuss how contact tracing is being used in the construction industry.
Panelists:
• Richard Rinehart, ScD Deputy Director CPWR
• G. Scott Earnest, Ph.D., P.E., C.S.P., Associate Director for Construction, Office of Construction Safety and Health, NIOSH
• Scott Ketcham, Director, Directorate of Construction, OSHA
• CAPT Sara Luckhaupt, MD, MPH, Medical Epidemiologist, NIOSH
• LCDR Corey Butler, MS, REHS, Occupational Safety and Health Specialist, NIOSH
• Travis Parsons, MS; Associate Director of OSH, Laborers’ Health and Safety Fund of North America
To register:

Evento virtual organizado por CEPREDENAC.
Panelista:

• Shanya Skolnik, Co-fundadora, Directora Ejecutiva y Creadora Creativa de Navteca

El evento comienza a las 4:00 pm EDT.
Para registrarse:
 

This webinar we explores what it takes to have a successful shelter management program, which provides vital spaces for communities and ways to navigate around some of the potential challenges under the current pandemic and as the hurricane season approaches. This webinar will be presented in the form of a panel discussion with some practical elements that will provide guidance on shelter management during the 2020 hurricane season recognising the multi-hazard environment.
Panelists:

• Denisse SOLIS, Emergency Shelter Senior Officer America's Regional Office, International Federation of Red Cross and Red Crescent Societies (IFRC)
• Captain Robert Harewood, Senior Program Officer, Preparedness & Response, CDEMA
• Audrey Mullings, Disaster Risk Management Specialist, USAID

To register: