Past events

For more information, click here.

This webinar sponsored by Motorola Solutions offers new insights into why call routing is the cornerstone to the NG9-1-1 journey.
Panelists

• Tenea Reddick, 911 Director, City of Baltimore, MD
• Bob Finney, Director of Communications Technology, Collier County Sheriff’s Office, FL
• Sam Bard, Product Director, NGCS Services, Motorola Solutions

The three panelists will share their experience and outlook on what it means to implement call routing starting with the justification to the actual deployment and impact to day to day operations.
This webinar starts at 12PM Eastern (live).
To register, click here.

At NENA 2024, participants will not only hear about public safety issues of today and tomorrow, but also gain practical, real-world know-how that they will be abel to put into action immediately.
NENA's 2024 Conference & Expo features:

• Inspiring keynote speakers
• More than ninety hours of breakout sessions that inform and empower
• Career-building courses and workshops with real-world applications
• Nightly networking events that helps participants make the right connections
• And an Expo Hall showcasing cutting-edge products and services.

DATAMARK is organizing the second part of the webinar on navigating NENA standards as they pertain to GIS data for NG9-1-1. The webinar will review the GIS Data Stewardship for NG9-1-1 document and discuss best practices for operationalizing the information contained within it.
This webinar is scheduled for Wednesday, May 29 at 11:00 am PDT (2:00 pm EDT).
To register, please click here.

AVAYA Engage 2024 will take place between May, 14 and May 15.
General sessions will take place during the morning. In the afternoon a number of breakout sessions have been planned, along the following thematic tracks: 

• The Customer Journey
• Contact Center
• Integration
• Security
• Unified Communications
• Artificial Intelligence
• Migration to Cloud
• The Employee Journey
• Your Professional Journey

Link to the agenda, here.
The start and end time of the activity is expressed in EDT.

A critical component to Next Generation 9-1-1 GIS Data readiness is a comprehensive understanding of the National Emergency Number Association's (NENA) standards and information documents.
In this webinar, DATAMARK will address the following topics:

1. Introduction to NENA standards
2. NG9-1-1 GIS standards updates
3. The use of GIS in NextGen Core Services
4. NENA document dependencies
5. Audience Q&A
6. The standard path forward
The webinar starts at 11:00 am PST or 2:00 pm EST.
To register, click here.

Los/as invitamos a todos/as a sumarse a la celebración Día Interamericano del Número Único de Emergencia.
Este es un día para agradecer a todos/as los/as operadores/as, despachadores/as y primeros respondientes que tras recibir y gestionar una llamada al 9-1-1 logran dar respuesta a una emergencia. 
#DiaInteramericanoEmergencias
 

This Tech Talk is organized by Live911. It features the experience of Elk Grove Police Department's Real-Time Information Center.
Participantes will discover how our Live911 advanced technology empowers Real -ime Crime Center operators to live stream 911 calls. RTCC teams are able to immediately provide video intelligence from traffic cameras and launch their Unmanned Aircraft Systems (UAS) to arrive on the scene even before the call for service is entered.
Elk Grove RTIC Manager Jamie Hudson, will share:

• Best practices for establishing a Real-Time Information Center
• How to leverage advanced technology to harness information and intelligence
• The philosophy of real-time policing

To register, click here.

NENA's Standards and Best Practices Conferences is an s an interactive, informative, attendee-driven event where participants will not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.
With peers from across the 9-1-1 universe, participants will discuss and work together to address the most pressing issues facing 9-1-1, including:

• Recruitment, hiring, and retention;
• GIS and NG-data needs;
• Location services and accuracy;
• Culture;
• Interoperability;
• Telecommunicator SOPs;
• Text-to-9-1-1;
• Transition planning;
• Cybersecurity;
• Multimedia messaging and accessibility;
• Training;
• Wellness and resiliency;
• The evolution of 9-1-1 center supervision and management

Native RTT is possible now and has already been achieved in some US PSAPs.
In August 2022, the Texas 9-1-1 Center achieved a milestone with RTT to RTT, revolutionizing emergency communication.
Join visionaries from the 9-1-1 entity, NENA RTT Work Group, SolaCom, and T-Mobile as they unravel the challenges, triumphs, and partnerships behind this transformative initiative.
Discover lessons learned in awareness, readiness, technology, testing, and implementation of this potentially lifesaving technology.
To register, click here.
 

In today’s interconnected world full of smartphones and other smart devices, the monitoring of health via such devices is becoming increasingly popular. The opportunity for PSAPs to receive such data about patients may provide more accurate and efficient emergency care.
Google has created Emergency Location Service (ELS) to enhance emergency response by providing PSAPs with critical data to assist persons in need. Today, Android device users also have the option to share medical information (like allergies and existing conditions) and emergency contact information with PSAPs via ELS.
In this webinar, Google representatives Micah Berman and Salvatore Baglieri will tell you more about how ELS works, what data is available to you and what is needed to use it in PSAPs.
To register, click here.

The OAS Subsidiary Technical Group on Emergency and Security Systems is organizing its first 2023 exchange. The Exchange will focus on emergency response to situations of violence against women and domestic violence.
The Exchange will take place on Zoom, on Wednesday, November 29 from 1 pm to 5 pm (EST) and Thursday, November 30 from 9 am to 1 pm (EST).
The registration link will be available shortly.
To access the event's materials please click here. 

This webinar will help advise PSAP leaders on how to think about and plan for major technology purchases. This will be a dive deep into the world of technology procurement to help leaders make informed, budget-friendly decisions that amplify the operational fficiency of call centers. 
Event Details:
Date & Time: Thursday, October 12 at 12:00 pm Eastern
Host: Karima Holmes, Vice President of Public Safety, Carbyne
Panelists:

• Cara Vermillion, Sales Operations Team Manager, Carbyne
• Tammy Rimes, MPA, Executive Director of National Cooperative Procurement Partners
• Sherri Bush, Director of Business Development, ADCOMM Engineering LLC

Registrarion link, click here.

What does wellness mean? The word tends to be defined or thought of differently by everyone. Is it mental, physical, emotional, nutritional, or something completely different? So, if everyone has a different idea of what wellness looks like, then how is it possible succeed at being well - and how does being well help people succeed?
In this roundtable three subject matter experts on 9-1-1 wellness will discuss how putting wellness first is beneficial both professionally and  personally.

Presenters:

• Laurie Anderson, ENP - NENA Immediate Past President
• Roxanne VanGundy ENP - Lyon County Emergency Communications Center
• Ryan Chambers - Denise Amber Lee Foundation
• Ashley Warner - NCNENA Wellness & Peer Support Team

The Webinar starts at 3:00 pm EST.
To register, click here.

The fourth-annual virtual conference features a comprehensive set of panel sessions designed to help leaders share lessons learned, success stories, and experiences surrounding the most critical trends and issues impacting public-sector organizations. Join colleagues from across the United States on September 26-27 for this complimentary two-day event. Attendees can develop their own schedule by selecting the panel discussions that suit their professional development goals.
 
This event will be online.
 
For more information about the event, please click here.
To register, please click here.

APCO International’s Annual Conference & Expo 2023
The Conference offers four days of educational sessions, committee meetings and special events, paired with two full days of exhibits.
When and Where Is It?
APCO 2023 will be held August 6-9, in Nashville, Tennessee.
Who Attends?
Attendees represent a wide range of organizations, including emergency communications centers, law enforcement, fire service, emergency medical services, and government agencies, along with service providers and commercial vendors.
To access the program, click here.
To register, click here.

Discover how Live911's innovative software provides Weber County Sheriff's Office deputies with more data to make better-informed decisions, respond quicker, de-escalate dangerous situations, and make their community safer.
You'll hear from Weber County's Lieutenant Mark Horton and Corporal Jose Leon, who'll share:
·         How livestreaming 911 calls to their deputies helped save two lives in the first three weeks of operation
·         Why response times have decreased by more than two minutes
·         When first responders are provided with more critical information, it leads to better outcomes

See firsthand how Live911 is changing police response and positively impacting outcomes. 
  
To register, click here.
P.S. If you cannot attend, register to receive the webinar replay.
 
This event will start at 1pm EST.

This webinar is part of a webinar series is designed to provide useful information for the 911 stakeholder community about federal and state participation in the planning, design, and implementation of Next Generation 911, or NG911 systems. It includes real experiences from leaders utilizing these processes throughout the country. It is organized by the NG 911 Institute and the U.S. National Highway Traffic Safety Administration.
To register, click here.

In 2021, Bedford County, VA 9-1-1 experienced a catastrophic cybersecurity incident. For 2.5 months, all public-safety-system data was lost, leaving dispatchers to use pen and paper to do their jobs. During this time, staff had to develop new tools and workflows to maintain daily operations, safety, and situational awareness.
Attend this webinar to hear about the 9-1-1 center managed and recovered from the chaos of sudden and complete data loss.
Participants will learn:
• What tools are needed when facing a long-term CAD outage and how to obtain them;
• How to keep center morale up during long-term crises; and
• How to increase data security and cyber-preparedness before an incident takes place.
Presenters:

• Christine Giglio, ENP – Bedford County (VA) Emergency Communications Center
• Michael Miller – Bedford County (VA) Emergency Communications Center

This Webinar is free for NENA Members. 

In NG9-1-1, PSAPs and agencies can coordinate response like never before, sharing calls and data to provide enhanced situational awareness and mutual assistance across jurisdictional boundaries.
How can a 9-1-1 professional, get ready to secure an NG9-1-1 network and interoperate securely with other agencies?
In this webinar, participants will learn:
• How the PSAP Credentialing Agency (PCA) is used to establish identity within, and ensure secure interoperability throughout, NG9-1-1;
• What Public Key Infrastructures (PKIs) are and why they are necessary; and
• What can participants do to utilize the PCA in your current, or forthcoming, NG9-1-1 system.
To register, click here.

In this interactive workshop, Mission Critical Partner's cybersecurity experts will explore the essential next steps to take after conducting a cybersecurity assessment. After the workshop, participants will have a customized, complimentary action plan for improving their organization's cybersecurity posture.
To register, click here.

The IJIS Institute is pleased to announce the first-ever Justice and Public Safety Cybersecurity Summit. This summit aims to bring public and private sector stakeholders together to address the growing need for proper cyber hygiene and managing associated risks with increasing cyber threats. By attending this exclusive summit, participants will hear from national and international thought leaders from industry and practitioner communities to better understand the cyber threat landscape and the effective strategies that you can develop to address the associated risks, available solutions, and best practices.
Link to the Agenda
This event has a registration fee.
Link to registration:

PSAPs' culture impact not just day-to-day operations, but affects recruiting, retention, and succession planning.
This webinar focuses on how to create positive change in the PSAP team.
Particpants will learn:
• The results of research conducted on 30,000 young professionals in the US and what they are searching for;
• The secret recruiting resource already at your disposal and just waiting for you to activate it; and
• The essential elements reflecting the healthiest workforce cultures in the world. 

Presenter: Dr. Renee Thornton - Pathfinder Resilience
Free for NENA members.
Registration:

In this Webinar organized by NENA and sponsored by Motorola Solutions panelists will take a look at the outcomes of placing technology at the forefront of the PSAP to help solve tough challenges.

• Advantages of real-time transcription of a 9-1-1 call
• Benefits of having the transcription in multiple languages
• Impact of streaming videos from the public
• Special live technology demonstration

Panelists: 

• Travis Jensen, 911 Program Manager for the state of Arizona Strategic Enterprise Technology Office
• Kim Siepert, Hybrid Product Manager, Emergency Call Handling, Motorola Solutions

Moderator: Marty Doyle, Industry Leadership Team, Motorola Solutions and former Managing Deputy Director for the City of Chicago 9-1-1
To register, click here.

This course is a primer in disaster planning to help 9-1-1 professionals prepare for and survive calamities that can cause disruptions to PSAP systems and failures in overall PSAP operations. The class focuses on what employees of a 9-1-1 center can do before, during, and after catastrophic events to ensure they are able to provide continuous service.

Attendees will examine the three primary concerns in PSAP Operations, facilities, personnel, and equipment. Additionally, the class will address the backup procedures that PSAPs can implement and utilize in their effort to mitigate the impact of system failures. This offering employs a straightforward, nontechnical approach, and provides both supervisory and non-supervisory PSAP personnel with the tools they need to help their PSAP withstand disasters.
 
A few things to consider when registering for an ILO course:
• Each attendee must have their own laptop/computer. Multiple students cannot share computer.
• Use the Zoom link that is sent to the registered email.
• You should have a strong internet connection.
• Have a quiet room, so you can devote your full attention to the course, with no distractions.
• There are a limited number of seats available, so please notify as soon as possible if you can no longer attend.

This course has a cost of:
• 155$ for NENA-Members.
• 215$ for Non-Members of NENA.
 
Online registration is available until November 28th.
This event will start at 10 am (EST).
To register for this event, click here

NENA Advanced Fire/EMS Dispatch is a course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers. In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision-making skills in regards to these incidents, or provide important and timely information.

This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment. Much of their experience will be law enforcement based—a discipline that, although related to fire/EMS dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.

Through this course, Dispatchers will not only be able to learn vital information about fire and EMS dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgment when operating as fire and EMS dispatchers.

Excellence in Dispatch Certificate:
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years will receive the certificate.  Click here to learn more.

A few things to consider when registering for an ILO course:
• Each attendee must have their own laptop/computer. Multiple students cannot share computer.
• Use the Zoom link that is sent to the registered email.  
• You should have a strong internet connection.
• Have a quiet room, so you can devote your full attention to the course, with no distractions.
• There are a limited number of seats available, so please notify as soon as possible if you can no longer attend. 
 
This course has a cost of:
• 155$ for NENA-Members.
• 215$ for Non-Members of NENA.
 
Online registration is available until November 14th.
The event will start at 10 am (EST).
To register for this course, click here.

The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, constant changes within the PSAP, changes in technology, as well as customer expectations.

This class discusses the joint NENA/APCO Standard 1.107.1.201 and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is a course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.

A few things to consider when registering for an ILO course:
• Each attendee must have their own laptop/computer. Multiple students cannot share computer.
• Use the Zoom link that is sent to the registered email.  
• You should have a strong internet connection.
• Have a quiet room, so you can devote your full attention to the course, with no distractions.
• There are a limited number of seats available, so please notify as soon as possible if you can no longer attend. 
 
This course has a cost of:
• 155$ for NENA members.
• 215$ for Non-Members of NENA.
 
Online registration is available until November 4th.
The event will start at 2pm (EST).
To register for this event, click here

Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.

Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.
 
Excellence in Dispatch Certificate:
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years will receive the certificate.  Click here to learn more.

A few things to consider when registering for an ILO course:
• Each attendee must have their own laptop/computer. Multiple students cannot share computer.
• Use the Zoom link that is sent to the registered email.
• You should have a strong internet connection.
• Have a quiet room, so you can devote your full attention to the course, with no distractions.
• There are a limited number of seats available, so please notify as soon as possible if you can no longer attend.
 
This course has a cost of:
• 155$ for NENA-Members.
• 215$ for Non-Members of NENA.

Online registration is available until October 31st.
This event will start at 10 am (EST).
To register for this event, click here.

In emergency situations due to natural phenomena, accidents, medical emergencies, or the commission of an offense threatening people’s physical integrity, life and property, an immediate, efficient, and adequate response is expected from the State, through their Emergency and Security Systems.
 
The Emergency Number is a direct channel of assistance to the population that may be assisted by one or more first responders. Through this type of emergency line, a large volume of calls is answered, each one with its own characteristics and importance. One of the main problems in the management of Emergency and Security Systems is the high number of inappropriate calls received.
 
The misuse of the Emergency Number obstructs the effective and efficient provision of emergency services. Additionally, the unnecessary deployment of resources generates considerable economic costs for the Emergency Systems, including utilities, transportation, telecommunication, expenses, operational personnel expenses, and depreciation, among others. Moreover, it contributes to the mental and emotional strain of those who work in the emergency and security response services. 
 
Given the scale of the problem and its impact, the 2022 STG-ESS Second Virtual Discussion
will focus on understanding, reducing, and preventing the misuse of the emergency number.
 
This event will take place:
Thursday October 27, 2022, from 2:00 pm to 4:00 pm (Washington, DC, U.S.A.)
Friday October 28, 2022, from 9:00 am to 1:00 pm (Washington, DC, U.S.A.)
 
To learn more about this event click here.

Are you curious about the role video can play in the emergency process? Do you want to learn how other centers are using it before adding it to your PSAP?
Join this FREE Lunch and Learn to discover first-hand how other agency leaders are incorporating video into their 9-1-1 processes.
 
Panelists:
Tenea Reddick - Director of 9-1-1 for the City of Baltimore.
Mark Boudreaux - Director of the Terrebonne Parish (LA) Communications District.
Kimberly Culp - CEO of the Larimer (CO) Emergency Telephone Authority.
 
The session will feature:
- A brief demo of Prepared Live.
- Interviews, discussion, and audience Q&A with three Agency Leaders currently using Prepared Live.
- Deep dives with each director into one of three use cases: Accidents, Fires, and "Acts of God".
 
The first 50 registrants will receive a free drink for their lunch. If you can't make it, the webinar will be available to watch on replay.
 
This event will start at 1:00 pm ET.
To register for this event click here.

Intrusion attacks have been increasing dramatically, and there’s no end. Cyberattackers are motivated, persistent, creative, and highly talented — so attack vectors constantly evolve, seemingly at warp speed. Consequently, public-sector organizations must be continuously vigilant in protecting their networks, systems, and devices, as well as the people who use them. And a new federal funding program targeted at state and local government organizations was announced in September. It will go a long way in helping to make public sector organizations more cyber-resilient.
 
Attendees will learn the following:
The current threat environment and how it’s expected to evolve over the next 24 months.
Tools offered by CISA and solutions from Mission Critical Partners for combating cyberattacks.
New funding opportunities and how public-sector organizations should formulate their strategy to secure funding.
The essential elements of a cybersecurity strategic plan.
 

Tune in to this MCP panel discussion featuring cyber experts from the Cybersecurity and Infrastructure Agency (CISA), Mission Critical Partners, and the FCC’s former Chief of Public Safety and Homeland Security on October 20 at 11 a.m. (ET) to learn how your organization can develop a cybersecurity strategy that aligns with your operational environment, as well as your financial and information technology resources. Also, information regarding the new federal funding program offered by CISA and FEMA will be discussed.
 
Speakers:
 
- Billy Bob Brown, Jr.
Executive Assistant Director, CISA Emergency Communications Division.
 
- Darrin Reilly.
President and CEO, Mission Critical Partners.
 
- Retired Admiral David Simpson.
Former Chief, Public Safety and Homeland Security, FCC.
 
 

To register for this event click here.

Congreso Internacional de Centros de Atención de Emergencias organizado por NENA México.
El Congreso tendrá lugar entre el 5 y 7 de octubre de 2022, en la RIviera Maya, México. 
Para más información, contactarse con:
Fernanda Hidalgo > f[email protected]
Andrea Ramírez > [email protected]
 

Public speaking can be anything from speaking at a conference, presenting a class, or introducing a topic to your team in the center. Join us as we share some tips, pointers, and motivation to help you in your next public-speaking engagement. This webinar will help you be more confident and shine during public-speaking opportunities.
 
Presenters:
Sherri Griffith Powell, ENP - Mission Critical Partners
Lee Ann Magoski, ENP - Monterey County (CA) Emergency Communications Department
 
This event will start at 3:00 pm (EST).
To register click here

Linking real-time data from smart devices, sensors, or alarms, and delivering this data securely to emergency call takers and dispatchers, will help emergency services get the data they need to not only provide timely and appropriate responses but ultimately save lives. This briefing session will explore what has been termed the Internet of Lifesaving Things from several different angles, including:

• How to simplify data delivery into the emergency control centre from a multitude of sources providing a common interface and data set presentation.
• The benefits that real-time data has for emergency control resources in their decision taking – and for responders as they arrive on scene.
• The added value a common interface brings to next generation CAD solutions.
• How mobility service providers can provide an application to safeguard both customer and employee safety – an emergency button alert that provides real-time data to the emergency services.

British APCO is hosting this briefing to share thinking and encourage debate. 
This briefing will be of interest across all elements of the public safety community; from emergency control resources to those determining strategy and user requirements to business leaders.
This briefing session starts at 10:30 am (EDT) and ends at 3:30 pm (EDT).
To register, click here.

Life-critical geospatial information cannot end at the front door. Planning, mitigating and responding to incidents are all reliant on accurate location information to make quick data-driven decisions.
This webinar focuses on how indoor solutions play a role in situational awareness for emergency response.

Learning Objectives:
- Current state of emergency response within campuses and facilities
- Key benefits of highly accurate indoor data
- The value of a common operating picture in emergency situations
- How to get started
Panelists:

• Robert Murphy, ENP, RPL, Associate Vice President of Business Development, DATAMARK
• Alex Mikulski, GIS Product Analyst, DATAMARK

To register, click here.
 

Research comparing the impact of traumatic exposure with the impact of a toxic organizational culture reveals that the workplace can be more dangerous to our wellbeing than critical incidents. The upside of that research is knowing that there are specific things we can do to create a work environment that supports self-care and builds a safe environment that empowers people to openly address and overcome adversity as it occurs.
This webinar focuses on: 

• The invaluable resource known as wellness capital;
• How to establish a common language around self-care accountability; and
• Ways to strategically embed wellness ambassadors and leaders who encourage daily activities that build wellness capital.

Presenter: Renee Thornton – Pathfinder Resilience
This event starts at 3:00 pm EST.
You need to be a NENA member to register,

This webinar focuses on the myriad tasks agencies must execute to effectively manage and maintain a radio system and how this approach can ease the burden.
Panelists:

• Scott Neal, Vice President, Director of Wireless Services
• Nick Falgiatore, Senior Technology Specialist

The webinar starts at 2 pm EDT.
Regsitration: 

NENA 2022 will address public-safety issues of today and tomorrow. It will feature inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services.

There are vast misunderstandings across the 9-1-1 industry regarding the true nature and power of training, as well as the role of the trainer.
In this Webinar, participants will gain a fresh perspective on training and learn:
• The role of training as part of a system;
• One of the most important and overlooked functions of a trainer; and
• How to improve your training program – regardless of who the trainee is.
Presenter:

• Joe Serio – The 360 Dispatcher

Webinar starts at 3:00 pm (EDT)
FREE for NENA Members
More information:

From their first day on the job, telecommunicators must be prepared to provide exceptional service to callers in crisis, many of whom are facing matters of life or death. To ensure the best-possible emergency response to the public, many states and agencies have adopted minimum-training standards for 9-1-1 professionals. Attend this special webinar to learn:
• Why training standards are important, whether required by your state or not;
• What resources are available to help your agency meet your state’s standards, or to develop your own; and
• How you can ensure that your telecommunicators are receiving the training they need to succeed in 9-1-1.
Presenters: Vicki Pickett, ENP – NENA | Kate Elkins – National 911 Program | Dan Koenig, ENP – Palm Beach County (FL) Public Safety Department
To register:

AGENDA
 
Bloque de Bienvenida e Introducción [11:00 - 11:10 am]

• Guillermo Moncayo, Director Interino, DSP/OEA 
• Ing. Juan Zapata, Presidente Grupo Técnico Subsidiario SES 

 
Bloque 1: Presentación del Documento de Experiencias N˚ 2 [11:10 - 11:37 am]

• Karen Bozicovich, Jefa de la Sección de Información y Conocimiento, DSP/OEA [5 minutos]
• Ronda de  Comentarios de los sistemas de emergencia y seguridad o agencias afines que colaboraron en la elaboración del Documento de Experiencias  [20 minutos]
• Presentación del Video del Sistema de Emergencias 911 de Costa Rica Video   [2 minutos]

 
Bloque 2: Presentación del Protocolo y de la Metodología para su elaboración [11:37 am - 12:32]
Moderación: Karen Bozicovich, Jefa de la Sección de Información y Conocimiento, DSP/OEA [3 minutos]
Panelistas:

• Celia Maritza Gómez Sánchez, SIS ECU 911 [10 minutos]
• Angélica María Buñay Diaz, SIS ECU 911 [10 minutos]
• Luis Fernando Viera Eguiguren, FENASEC [10 minutos]

  
Preguntas y respuestas [20 minutos]
  
Presentación del video del Protocolo Interinstitucional para la Recepción de Alertas de Emergencias Relacionadas a Personas con Discapacidad del Servicio Integrado de Seguridad ECU 911 [2 minutos]
 
Bloque 3: Adecuación del Aplicativo [12:32 - 12:57 pm]
  
Panelista:

• Mónica Alexandra Nicolalde Muñoz, SIS ECU 911 [10 minutos]

Preguntas y respuestas [15 minutos]
 
Bloque de Cierre [12:57 - 1:00 pm]

• Karen Bozicovich, Jefa de la Sección de Información y Conocimiento, DSP/OEA [3 minutos]

 
Intepretación inglés/español, e interpretación en lenguaje de señas.
 
Para más información:

In April 2022, EENA organizers are expecting about 1000 participants from more than 50 countries, all with a desire to learn, share ideas and improve the safety of people.
Across three diverse tracks, participant will learn from leading experts in the emergency field covering everything from Next Generation eCall and caller location, to public warning systems and upcoming legislation.
The Confertence will also showcase the most innovative products on the emergency services market, while the Exhibition of more than 35 exhibitors will allow to meet and discuss with solutions providers.

The EENA Conference is a space for the public safety community to share knowledge, from emergency services professionals and researchers, to solution-providers, mobile network operators and EU institution representatives.
Link to draft program, click here.
For more information, visit: 

This month’s MCP’s “Ask us Anything, Live” webinar will feature MCP subject-matter experts answering your questions about computer-aided dispatch (CAD) systems, records management systems (RMS), cybersecurity, and Next Generation 911.
MCR Experts:
Jack Dougherty, Automated Systems Manager
Jack brings years of diverse public safety experience, including extensive knowledge in communications technology focusing on land mobile radio (LMR) systems. In addition, he has project and program management experience, leadership experience, technical skills, and progressively increasing supervisory and command responsibility. Given Jack’s experience in state government with the Pennsylvania State Police, as well as public safety firms and technology vendors, he is intimately familiar with public safety technology and federal, state, county, and municipal government operations.
Bob Scott, PMP, Senior Technology Specialist, Automated Systems Domain Leader and Law Enforcement SME
Bob is a project manager and public safety consultant at Mission Critical Partners. He brings more than 36 years of emergency communications experience, serving the Pennsylvania State Police (PSP) for 26 years. In that capacity, he had the opportunity to serve as a project manager for many large public safety technology projects and was privileged to leverage that experience into a successful career as a public safety consultant/project manager. Now nine years in the private sector, Bob has led — and has been a senior technical resource for — many public safety CAD/mobile data and records management system projects, including lead technical resource for the cities of Chicago, Philadelphia, and Atlanta for their CAD/RMS replacement projects. Bob also has served as project manager for public safety radio projects and PSAP operational and technical assessments.
Rick Harrison, ENP, Technology Specialist, Fire/EMS SME
Rick is a subject-matter expert (SME) in fire/rescue and emergency medical services (EMS). He brings more than 37 years of telecommunications experience in the public safety sector. His accomplishments include managing projects such as a CAD system development that resulted in the development of a national CAD product, initiating a text-to-911 program, and implementation of a Project 25 (P25) radio project. Rick has served as public safety answering point (PSAP) operations manager, primary supervisor, assistant supervisor, and dispatcher for police, fire and EMS. Additionally, Rick has served in the fire service for 31 years, including five years as the chief of a busy suburban department. Rick has SME-level knowledge of mission-critical communications staffing, procedures, systems, and public safety response. His project role is to provide assistance during the assessment phase to help identify PSAP operational requirements, and to attend stakeholder meetings and observation sessions.
Jason Franks, Cybersecurity Analyst
Jason is an energetic, results-driven, customer-focused professional with an innovative hands-on management style. He has exceptional accomplishments in planning, technical administration, and execution across multiple domains. Jason has proven technical, analytical, and leadership abilities. He has strong customer skills with a keen sense for analyzing business and operational needs, and then designing creative solutions to merge them together.
James (Jamie) Sullivan, PMP, Senior Technology Specialist
Jamie has years of project management experience leading technical teams that develop, integrate, and deploy complex computing solutions. He thoroughly understands the technologies serving today’s businesses, public safety agencies, and consumers (network, mobile, messaging, etc.). In addition, Jamie has managed infrastructure buildout projects supporting PSAP cutover plans to ensure functionality, redundancy, and security. He is a strategic thinker and practical decision-maker.
Robert Horne, ENP, Senior Technology Specialist, GIS SME
As a communications consultant and geographic information system (GIS) subject-matter expert (SME), Robert brings more than 28 years of program management experience in GIS, focusing on public safety, law enforcement, and intelligence. He led and managed multimillion-dollar implementations of GIS technology at the federal, state and local levels, and is familiar with the process of integrating these systems and data into emergency operations centers, fire and police command centers, and fusion centers. Robert has supported multiple states concerning GIS components of the nationwide public-safety broadband and NG911 planning efforts.
Eric Caddy, ENP, PMP, Vice President and Director of Network/911 Services, Senior Project Manager
Eric is a project management professional (PMP) with extensive experience managing statewide and regional NG911 projects, including strategic planning, budget planning, stakeholder engagement, consensus building, and implementation oversight. Eric brings more than 20 years of emergency communications experience to MCP, leading technical and operational public safety projects for the military, as well as state and local governments. Eric has the ability to enable communications between diverse stakeholders with competing priorities to achieve project success for clients. He has served numerous state and county agencies, including the states of Nebraska, California, and Arizona, the city and county of San Francisco, the El Paso–Teller County 911 Authority, and the San Diego Urban Area Security Initiative (UASI).
Registration:

The 3rd annual DATAMARK virtual experience, DATAMARK Orbit, brings public safety GIS technology, thought leadership, and innovation to the forefront once again.
This 3-day experience will embark participants on a virtual voyage with industry thought-leaders from across the US to discover innovations in the space, hearing about the journeys from communities, and discovering new life by networking with localities they would not have had the opportunity to otherwise.
Registration:

Starts at 2 pm EST.
To register:

In this webinar, participants will learn how to free up time and resources to focus on the human side of 911, by digitally transforming manual, time-wasting tasks. 

Discussion topics include:

• Understand if communitie have unmet needs pertaining to the availability of sufficient broadband internet
• Build a strategy to engage with broadband vendors and sample funding structures
• Manage vendor assessment and implementation
• Grant programs available and how to position your project for funding

Speaker:
Scott Neal, ENP, Vice President, Director of Wireless Services
The webinar starts at 12 pm EST.
Resistration link:

Denise Amber Lee Foundation is organizing the second Be the Difference Virtual Conference, between January 31st and February 2nd, 2022.
The Conference is free.
Day 1 schedule
Day 2 schedule
Day 3 schedule
To register: 

There is a staffing crisis in 9-1-1. PSAPs across the U.S. are chronically understaffed, leading to a workforce that is continually stressed, overworked, and burned out. New hires and trainees are frequently gone before their probationary periods end. High performers with potentially bright futures move on for greener, higher-paying pastures too soon. A multi-generational staff, evolving job requirements, and the workplace challenges brought to light by the global pandemic present myriad concerns that must be examined and addressed.
In this interactive one day-and-a-half program, participants will gain the tools and resources they need to overcome the staffing challenges of today, prepare their centers for the future, and make sure their coworkers grow and thrive.
To register, click here. 

The pandemic brought so many new challenges to PSAPs – not only across the US, but also around the globe. No matter the geographical location, emergency-communications personnel had to rise to the occasion and continue to answer the calls. The challenges faced provided substantial opportunities for learning and innovation; how was it possible to adapt to the new landscape while continuing to provide a high level of service and taking care of our people?

In this webinar, emergency-services leaders from across the world discuss these issues and more. They will address how policies and procedures were updated, ways new technologies enabled advancements like remote call-taking, and issues that need to be considered to future-proof for the “new normal.”

Panelists:

• Jennifer White, ENP - NENA
• Monica Million, ENP - Amazon Web Services
• John Anthony - British APCO
• Ron Willicroft - APCO Canada

To register:

Development of NG9-1-1 systems necessitates change in the way data is created, communicated, and managed. In the past, broad-area data aggregation projects have taught us that standardization, open lines of communication and information sharing are key to success.
However, data supply chains have temporal constraints and therefore necessitate additional collaborative mechanisms to facilitate near real-time access to data across authoritative boundaries.
Panelists:

• Brian Brady, GISP, Client Success Manager, DATAMARK
• Jeff Ledbetter, ENP, Client Success Manager, DATAMARK

In their presentations thwy will explores NG9-1-1 collaborative data development and risk mitigation through transition.
To register, click here.

NENA free webinar sponsored by Motorola Solutions. 
What does having Next Generation Core Services (NGCS), i.e., routing calls over an ESInet, really mean for individual PSAPs, counties, and neighboring counties?
What pain points can it resolve?
How does it offer a better solution for identifying the location of wireless callers?
What is there to fear?
Panelsits:

• Bob Finney – Collier County (FL) Sheriff’s Office
• Stacy Hardy – Manatee County (FL) Emergency Communications
• Sally Lawrence – Sarasota County (FL) Public Safety Communications

To register, clic here.

Este Tercer Conversatorio se enfoca en dar a conocer experiencias de uso e integración de los datos e información generados por los sistemas de emergencia y seguridad para alimentar, complementar y enriquecer al menos cuatro tipos de procesos: toma decisiones en el ámbito policial (ya sea en el plano estratégico, táctico u operativo), de política pública en seguridad (ya sea para la prevención o la reducción del delito), de inteligencia y de persecución penal.
El evento tendrá lugar el miércoles 17 de noviembre a las 3 pm (hora de Washington D.C.). Se llevará a cabo por Zoom (al cual podrá accederse sólo por invitación), y también se transmitirá en vivo por Youtube y Facebook (acceso abierto a todo el público).
Transmisión en vivo:

• Original:  https://www.youtube.com/channel/UCzwKN6cwqgDOsWbm4LAjIFg/live
• Facebook:  https://www.facebook.com/OEAoficial/live/

Podrá accederse a los materiales del Conversatorio por medio de la Comunidad Práctica Conversatorios SES 2021.
***
This Third Discussion focuses on showcasing experiences of use and integration of data and information generated by emergency and security systems to feed, complement and enrich at least four types of processes: decision-making in the police field (either in the strategic, tactical or operational level), public policy on security (either for the prevention or reduction of crime), intelligence and criminal prosecution.
The event will take place on Wednesday, November 17th at 3 pm (Washington D.C. time). It will be held on the Zoom platform (which can only be accessed with an invitation), and will also be broadcasted live on YouTube and Facebook (with open access to the public).
Live webcast:

• Original:  https://www.youtube.com/channel/UCzwKN6cwqgDOsWbm4LAjIFg/live
• Facebook:  https://www.facebook.com/OEAoficial/live/

The course materials will be available in the 2021 ESS Discussions Practical Community.

Agencies are implementing new and innovative technologies and applications to improve operations. Yet, sharing data from application to application or agency to agency continues to be a struggle. Most agencies and their vendors lack the time and resources to prioritize interface development at the speed their operations require. And, every interface typically has unique needs and must be handled separately, which creates more complexity.
This session will focus on sharing innovative ways to solve today’s interface problems, including:
♦ The old and new ways of developing interfaces
♦ Ideas for removing complexity from interface development
♦ Application programming interfaces and why you should care about them
♦ MCP’s data-integration partnership program
To register:

El Foro de Tecnología Emergente (Emerging Technology Forum) se llevará a cabo de manera virtual entre los días 2 y 4 de noviembre. El evento es organizado por la organización de seguridad pública APCO International.
Para registrarse: https://techforum.apcointl.org/registration/

Del 19 al 22 de octubre, tendrá lugar el Congreso Internacional para centros de atención de emergencia, en Puerto Vallarta, Jalisco, México. Este 14vo Congreso está siendo organizado por la Asociación Latinoamericana de Números de Emergencia A.C.
Para registrarse:

IWCE has been North America's premier critical communications event. It is the one place where critical communications technology professionals gather to evaluate, learn and network with industry leaders. 
This is IWCE's 45th annual conference, with four-days of cutting-edge education for critical communications professionals.
IWCE 2021 will take place in Las Vegas Convention Center this September 27-30.
Agenda
Registration

Segundo Conversatorio del Grupo Técnico Subsidiario sobre Sistemas de Emergencia y Seguridad, organizado por el ECU SIS 911, en ejercicio de la presidencia del Grupo, y con el apoyo técnico y logístico del Departamento de Seguridad Pública de la OEA. 
Agenda:
Maestra de ceremonia/Moderación: Karen Bozicovich, Jefa de la Sección de Información y Conocimiento OEA
Bienvenida: Guillermo Moncayo, Director Interino del Departamento de Seguridad Pública de la OEA
Introducción: Ingeniero Juan Zapata, Director del Servicio Integrado de Seguridad de Ecuador
Panelistas:

• Experiencia 1: Diseño y aplicación de protocolos para la atención de emergencias de personas con discapacidad, Marco Garnica Montenegro, Subdirector Técnico de Doctrina, SIS ECU 911 
• Experiencia 2: Desarrollo y uso de tecnologías de la comunicación apropiadas para la interacción con personas con discapacidad, Johnny Hidalgo González, Coordinador de Logística Operativa, Sistema de Emergencias 911 de Costa Rica
• Experiencia 3: Contratación e incorporación de personas con discapacidad, Oficial Inspector Carlos Román, Coordinador de Fortalecimiento Institutcional, Sistema de Emergencias 911 de Paraguay
• Experiencia 4: Capacitación y preparación de operadores/as y despachadores/as para la atención de emergencias en las que se ven involucradas personas con discapacidad, Moisés Salas, Subdirector de Área, CNI-México

Comentarios finales:

• Mercedes Carrillo, Oficial Jurídico, Departamento de Inclusión Social de la OEA
• Dr. Alex Camacho Vásconez, Asesor Regional en Preparación para Emergencias y Reducción de Riesgos de Desastres, Departamento de Emergencias, Organización Panamericana de la Salud

YouTube:  https://www.youtube.com/channel/UCzwKN6cwqgDOsWbm4LAjIFg/live
Facebook:  https://www.facebook.com/OEAoficial/live/

APCO International’s Annual Conference & Expo is an event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors.
APCO 2021 will be held August 15-18, 2021, in San Antonio, TX. 
This event has a registration fee.
Link to Program.
Link to registration:

For years, RapidSOS’s innovative emergency response data platform has been connecting 9-1-1 and first responders with the life-saving data they need, when they need it. Now through its RapidSOS Ready Emergency Community, RapidSOS is teaming up with leading Public Safety partners like NICE to solve other challenges.
Sponsored by RapidSOS helps emergency services respond faster, but after an incident happens, the focus invariably shifts to understanding what happened and how to do better next time. Without the ability to access data on incident reconstruction, many 9-1-1 centers find enhancing incident performance to be challenging.
In this webinar, participants will learn to:

• Capture, store and correlate RapidSOS data with other 9-1-1 data sources for comprehensive incident reconstruction
• Better understand whether your telecommunicators are using RapidSOS data effectively to deliver life-saving services and intelligent response
• Leverage 9-1-1 performance dashboards for data-driven decision-making and continuous refinement and improvement of emergency response

Presenters:

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin
• Karin Marquez, Senior Director of Public Safety, RapidSOS
• Patrick Botz, Director of Engagement, NICE Public Safety

All times are in Eastern Time.

This webinar has a registration fee.
Link to registration:

La pandemia provocada por la enfermedad de la COVID-19, ha llevado a las instituciones públicas y privadas a tomar acciones desde el punto de vista operativo, tecnológico, administrativo y sanitario, entre otras dimensiones. En el caso de los Servicios de Emergencia y Seguridad, adicionalmente, estos han tenido que adaptar procesos, procedimientos y herramientas con la finalidad de atender las emergencias ocasionadas por la COVID-19. 
A partir de las mejoras, adaptaciones e innovaciones adoptadas en este contexto, sería oportuno y pertinente realizar un ejercicio de documentación, sistematización e intercambio de experiencias relevantes y efectivas entre los sistemas de emergencia y seguridad o agencias similares de la región. Esto con el objetivo de generar un proceso de aprendizaje y difusión entre pares, y eventual incorporación de estrategias y acciones que hubieran resultado beneficiosas para el funcionamiento de los sistemas de emergencia y seguridad o agencias similares de la región, y la calidad de los servicios de atención brindados a la población.
Este evento es cerrado.
Inicia a las 15:00 (EST).

Estas Jornadas abarcan 8 áreas temáticas distribuidas en 12 mesas de conferencias y debates, 7 talleres, diversas demostraciones de empresas y un ejercicio dinámico multidisciplinar en escenarios múltiples.

1. Geolocalizacíon, cartografía y nuevas tecnologías ante riesgos naturales y antrópicos
2. 5G, Inteligencia artificial y robótica en emergencias
3. Nuevas tecnologías como reto y apoyo en la psicología de emergencias
4. Retos y avances en asistencia sanitaria ante la emergencia por COVID19
5. Retos y avances en seguridad y ante situaciones de violencia de género.
6. Avances tecnológicos y procedimientos en las Fuerzas Armadas para actuación ante emergencias
7. Avances en Planificación, Protección Civil y Gestión de situaciones de emergencias
8. Retos en Comunicación y en redes ante situaciones de crisis.

Programa
Registro

Mission Critical Partners is organizing this two-day Conference for Advancing Public Safety (CAPS) on June 15-16, 2021. This real-time, virtual conference will feature keynote speakers, educational presentations, and roundtable discussions, along with insights and ideas for moving the public safety and justice sectors forward.
Topic tracks include:

• Emergency Communications Centers and 911 Operations
• Law Enforcement, Fire/EMS, Emergency Management
• Justice (Corrections/Courts)
• General Sessions highlighting Leadership, Change Management, & Keynote Speakers

To preregister:

Organized by Within the Trenches.
Speaker: Josh Fonseca, Instructor at Denise Amber Lee Foundation
To register:

Organized by Within the Trenches.
Speaker: Anne Camaro, Public Administrator, 911 Coordinator and Trainer
To register:

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. Facing a variety of challenges, emergency response requires continuous adaptation and improvements.
This webinar is organized by EENA as part of a new series of webinars that focuses on emergency communications reforms in European countries. Once a month, from February to June, emergency services from Europe wwill share their experience and plans. In June it will be the turn of Mr. Vítor Judícibus, official from the Ministry of Internal Affairs in Portugal.
The event starts at 9:00 am EDT.
To register:
 

La Primera Reunión del GTS-SES tendrá lugar el 6 y 7 de mayo, de manera virtual, a través de la Plataforma KUDO.
Se abordarán los siguientes temas:

1. Presentación de la Guía para el Establecimiento y Fortalecimiento de los Sistemas de Emegencia y Seguridad
2. Experiencias de adaptación, aprendizaje e innovación frente al COVID-19
3. Medidas y acciones para reducir el mal uso del número de emergencia
4. Cómo atender y responder a emergencias en donde se ven inolucradas personas con discpacidad, problemas de salud mental y víctimas de violencia de género e intrafamiliar o doméstica

First Meeting of the Subsidiary Technical Group on Emergency and Security Services will take place virtually, on May 6 and 7, through the KUDO Platform.
The meeting will focus on the following topics:

1. Presentation of the Guide for the Establishment of National Emergency and Security Systems
2. Adaptation, learning and innovation experiences to face COVID-19
3. Measures and steps taken to prevent and reduce false calls
4. How to take and respond to emergencies where people with disabilities, mental problems and victims of gender and domesic violence are involved

In this webinar, panelists will be discussing all elements of current NG 911 legislation.
Featured Speakers include:

• Fire Commissioner Adam Thiel, Philadelphia FD
• Sheriff Paul Fitzgerald, Story County, Iowa
• Kevin McGinnis, National Association of State EMS Officials
• Captain Mel Maier, Oakland County (MI) Sheriff’s Office

All times are in Eastern Time.
To regiser:

For 9-1-1 center managers, the past year has been more challenging than most. In addition to the every-day concerns of hiring, training, scheduling, retaining, monitoring quality and performance of employees, and budgeting for lean times, managers are now dealing with the after-effects of COVID and navigating new challenges around how to best manage and motivate multi-generational staffs.
Moderator:

• Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin

Panelists:

• Jeff Streeter, Executive Director, JeffCom, Colorado
• Kimberly Green, Dispatch Administrator, Little Rock Arkansas
• Jon Whitford, 911 Unit Manager, Michigan State Patrol

This webinar is organized by APCO International and sponsored by NICE.
All times are in Eastern Time.
This registration has a fee.
To regiser:
 

This event start at 2:00 pm EST.
To register:

If you would like to join the campaign to thank emergency professionals for keeping us safe on the Inter-American Day of the Single Emergency Service Number, you can:  

1.      Post a Thank You message on Twitter, thanking emergency professionals for their commitment and dedication.

2.      Post emergency and rescue anecdotes on Twitter to showcase the professionalism and commitment of emergency professionals during the past year.
 

In both cases, please use the hash tags: #112Day2021 and #thankyouchain, and include both @OEA_Seguridad and @EENA in the messages. Please wait until Thursday, February 11 to start posting those messages on Twitter.

This webinar will cover the current state of law enforcement trauma, wellness, and resilience, with an emphasis on proactive, preventative and strategic approaches to first responder wellness. Topics also include stress and trauma, suicide risk, confidential access to support resources, quality and availability of resources, law enforcement therapist vetting, peer support training, the role of COVID-19, social unrest, and other high-impact events, generational factors, and future directions for law enforcement wellness.
This event will take place on January 28th at 1pm EDT. You have to be a member of the Justice Clearinghouse to participate on this event. Please register at: https://www.justiceclearinghouse.com/webinar/strengthening-first-respond...

This event will take place on January 19th at 2pm EDT. To join this webinar, please use the following link: https://datamarkgis.zoom.us/webinar/register/WN_wSYO-wdaQ9mmio1jzaVQGg?t...

The goal of this presentation is to bring light to the CLDXF, and how that standard plays a role in preparing data, as well as why data validation is important during the data readiness phase of NG911.
This webinar will focus on:
- NENA recommendations for addresses
- NENA Information Document for Development of Site/Structure Address Point GIS Data for 9-1-1
- NENA NG9-1-1 GIS Data Model parsing requirements
- GIS Data Readiness for NG911
- Data Validations
This event will take place on December 15, 2020 at 2:00 PM EDT. To register, please go to https://datamarkgis.zoom.us/webinar/register/WN_ECF63f4eTgCamN2FURtmdQ?t...

Este V Converatorio de la Comunidad-SES es el resultado de la colaboración entre el Departamento de Seguridad Pública  y el Departamento de Emergencias en Salud de la Organización Panamericana de la Salud.
El mismo intentará entender mejor cuáles han sido los principales desafios que los servicios pre-hospitalarios vinculados a los Servicios de Emergencia y Seguridad han tenido que superar para hacer frente a la emergencia sanitaria provocada por el COVID-19.
El conversatorio tendrá lugar a través de la Plataforma KUDO y contará con interpretación bidireccional español/inglés.

El congreso virtual explorará alternativas para una nueva realidad debido a la pandemia y reunirá a un selecto grupo de líderes que dirigen, administran, coordinan y operan los Centros de Atención de Llamadas de Emergencia a nivel regional, estatal y mundial.
Para participar, puedes escanear el QR Code en la imagen o puedes entar al link: https://911latinoamerica.org/home/?page_id=10. Este evento es sin costo.

This webinar will discuss the following:
- Discuss the need for a strategic plan and how to get started
- Examine how NG9-1-1 introduces change to GIS strategic plans
- Considerations for supporting NG9-1-1 in strategic planning
- Define stakeholder roles, responsbilities, and collaboration
- Discuss how process workflows change in NG9-1-1
- How to know when to ask for help
This event will take place on Tuesday, November 11 at 2:00 pm EST. To register: https://datamarkgis.zoom.us/webinar/register/WN_PYo3h9QDShSbLh9OKY0Vkw?t...

This webinar will discuss why safety is top of mind for businesses and consumers in 2020. RapidSOS is sitting down with industry experts to discuss how tech companies can work with public safety to save lives.
This event will take place on November 11th at 12:00pm EDT, and it will be hosted by Jamison Peevyhouse, Director of Customer Success at RapidSOS. To register: https://info.rapidsos.com/working-with-public-safety-webinar. 
 

El Cuarto Conversatorio de la Comunidad-SES, estará enfocado en las estrategias de comunicación que los Servicios de Emergencia y Seguridad han implementado para brindar información confiable, oportuna y de manera expeditiva al personal y al público en general, así como para contrarrestar la difusión de información falsa durante la pandemia por COVID-19.
Panelistas:
• Matthew Shenk, Supervisor de Comunicaciones, Comunicaciones del Condado de Lancaster 911, Pensilvania, Estados Unidos
• Wilfrido Muñoz, Director de Comunicación, SIS ECU-911
• Tessa Seigworth, Coordinadora de Comunicaciones de Marketing, Mission Critical Partners
• Marta Azevedo Silva, Oficial de Prensa y Comunicaciones y Rose Michael, Oficial de Conocimiento, EENA
Este evento se llevará a cabo por medio de la Plataforma KUDO, y contará con interpretación inglés/español.
El evento comienza a las 11 am EDT.
______________________________________________________________________
The Fourt Discussion will focus on communication strategies that Emergency and Security Systems have implemented to communicate accurate information in the midst of a pandemic to keep people, including their own staff, safe, updated and connected.
Panelists:
• Matthew Shenk, Communications Supervisor, Lancaster Countywide Communications (LCWC 911)
• Wilfrido Muñoz, Director of Communication, SIS ECU-911
• Tessa Seigworth, Marketing Communications Coordinator, Mission Critical Partners (MCP)
• Marta Azevedo Silva, Communications and Press Officer, and Rose Michael, Knowledge Office, EENA 112
The event will take place through the KUDO Platform and will have English/Spanish interpetration. 
The event will start at 11 am EDT.

Join Sandy Dyre, ENP, CPM and the DATAMARK team for a live webinar on NG9-11 Road Centerlines.
Register here: https://bit.ly/3jbxQzn

The annual APCO Canada Conference will take place in Toronto, at the Delta Hotels Toronto Airport Hotel, between October 5-8. It will provide three full days of industry leading educational and networking opportunities.

Product Training: Your Rapid Roadmap to Success
9:00 AM  9:30 AM

Speaker: Gunay Hunt, RapidDeploy
Until scientists discover a way to transmit new knowledge directly into our brains, the success of a training program will lie in the hands of a Training team and learners who have to find time to sit down to study. By embracing training personalization and offering various learning paths for employees of different backgrounds, skills, and learning abilities, we will help you build a training environment that will further motivate your staff.

Supercharge Your RapidDeploy Maps with Authoritative GIS Data and Esri
9:00 AM  9:30 AM

Speaker: Brooks Shannon, RapidDeploy
Learn how to supercharge your RapidDeploy solutions using authoritative GIS data. This session will discuss the ways that RapidDeploy Nimbus and Radius integrate with Esri GIS data and services.Bring back to our agency real-world best practices for GIS data maintenance that will take your maps to the next level.

Hey Siri - How can we use smartphones to revolutionize the job's of first responders?
9:00 AM  9:30 AM

Speakers: Greg Rowsey & Thanel Voigt, RapidDeploy
Smartphones have been around for over a decade and every year we gain access to new tools, apps, and features, built with Automation, AI, and AR, that improve our personal and professional lives, daily. Why shouldn't we apply this technology to the jobs of First Responders? Learn how we can improve our workflows by cutting down on unneccessary or manual processes, AND add capabilities to first responders' tool belts that improve their experience, enabling them to ultimately help more people.

The Future of Call Taking
11:00 AM  11:30 AM

Speaker: Mandana Varahrami, RapidDeploy
The stage is currently being set for a new wave of communication in support of public safety. Today, 911 calls are voice-only, requiring an integration between phone and dispatch systems. With 80% of calls made to 911 via mobile phone, RapidDeploy has already pioneered the ability for call-takers to connect with callers via 2-way SMS chat and VideoChat. Looking ahead, RapidDeploy plans to leverage new technologies and multi-media communication channels to bring call-handling, call-taking and dispatching into the 21st century. Please join us to learn more about RapidDeploy’s innovation in multi-media communication, starting with text-to-911.

Eclipse Analytics Workshop: Finding information using Eclipse
1:00 PM  1:30 PM

Speaker: John Beasley, RapidDeploy
Let’s talk analytics! RapidDeploy is here to answer all your questions about how your agency can become more data-driven. After providing an overview of Eclipse analytics and it’s features and functionality, we’ll open this up for an “ask me anything” open discussion.
To register: 

Cybersecurity In The Cloud: Ensuring Trust, Safety, and Security
9:00 AM  9:30 AM
Speaker: Alex Kreilein, RapidDeploy
Cloud-native companies have many advantages that legacy on premise applications do not. There are new cybersecurity table stakes for public safety, and in this session, we will discuss how the Shared Responsibility Model of the Cloud can increase security and privacy of public safety while reducing total cost of ownership.
Accelerating Go-Live: Rapid Deployments with RapidDeploy
9:00 AM  9:30 AM
Speaker:

• Scott Ekberg, Kansas 911
• Ryan Chandler & Samantha Brear, RapidDeploy

RapidDeploy's cloud-based platform allows for streamlined deployments compared to legacy on-premise offerings. Our approach to implementation focuses on delivering value for customers as early as possible. This session highlights the technology and process components of our deployment approach that drive responsiveness, collaboration, and accelerated time-to-value for our customers.

Product Office Hours
11:00 AM  11:30 AM
Speaker: Mandana Varahrami, RapidDeploy
Ask us anything! Please join Mandana Varahrami, VP of Product, for a session to learn more about how you and your agency can be at the forefront of discovery and development of new product capabilities at RapidDeploy. Mandana and her team can also help answer any questions you may have about current capabilities, as well Roadmap items planned over the next 9-12 months.
AT&T Emergency Communication Solutions: Leading the Way to Smarter & Safer™ Communities
12:00 AM  12:30 AM
Speaker: John Matuszek, AT&T Voice & Collaboration
AT&T Emergency Communication Solutions (ECS) is the next chapter of public safety technology for continued evolution of NG9-1-1.  AT&T builds upon the signature portfolio of its distinguished Smarter & Safer™ NG9-1-1 services, aligned with our FirstNet® Built with AT&T partners. ECS now unites those capabilities with AT&T Smart Cities and Microsoft Cloud Services – protecting the largest cities to the smallest communities like never before. This strategic overview will highlight the AT&T ECS program, its capabilities and addressable market, and introduces the AT&T Integrated Command Center that makes this possible. We will also show how RapidDeploy services are integral to the AT&T NG9-1-1 / ECS programs and evolving strategies.

General Session
1:30 PM  3:30 PM
Speakers: Steve Raucher, Jim Lake, Brett Meyerowitz, Kim Storin, Rick Zak, Christy Williams, Ricardo Martinez II, Sally Lawerence, Bob Finney III, Jeff Cohen
The second General Session is focused on the theme of transformation and leadership. Join us to hear from a surprise keynote speaker, as well as a conversation with Microsoft and innovative 9-1-1 agency leaders.
SMS in 9-1-1: A Powerful Tool in Your Critical Communications Toolbox
3:30 PM  4:30 PM
Speakers:
Rebecca de Beer & Leah Portnoy, RapidDeploy
To register:
Learn how leveraging SMS technology in your PSAP can decrease response times, increase situational awareness, and make communications easier than ever with callers.  Hear how implementing two way SMS via RapidDeploy can help victims of domestic violence and other callers who have difficulty communicating with 9-1-1.

9-1-1 Is More Than a Number: Emerging Sources of Emergency Calls
9:00 AM  9:30 AM
Speakers:

• Catherine Bishop, OnStar
• Brooks Shannon & Rebecca de Beer, RapidDeploy

For years, picking up the phone and calling 9-1-1 has been the only way that people can quickly contact emergency services for help. Today that is changing. More PSAPs support Text-to-911 calls, can receive automated alarm notifications from alarm companies, and are alerted when people use emergency contact features in mobile apps to contact PSAPs. Learn about new ways of contacting emergency services, and how PSAPs can provide a more efficient response to a broader group of people than ever before.
SaaS 101: From on-prem to cloud
9:00 AM  9:30 AM
Speaker: Jon Samuelson, RapidDeploy
Software-as-a-Service represents a new model for service delivery for public safety. As agencies look to migrate to the cloud and moving away from highly customized on-premise solutions that are difficult to maintain, it is important to understand the short-term and long-term benefits and key differences in moving to an on premise solution to the cloud.
The Future of Dispatching
10:45 AM  11:30 AM
Speakers: Jamie Algatt & Ryan Chambers, RapidDeploy
Designed for agencies that are not familiar with the RapidDeploy Cloud-Aided Dispatch technology, this session will focus on highlighting the revolutionary features and functionality of Nimbus CAD. Through a deep-dive demo, we’ll showcase a comprehensive, highly configurable, web-based dispatch platform integrated with sophisticated location mapping and real-time data that ensures a rapid and informed response.
The Evolution of Command Line

Speaker: Lidia Finn, RapidDeploy
Join RapidDeploy and industry leaders for a roundtable discussion on how the Command Line function can improve 9-1-1 workflow efficiencies. We’ll share some of the newest and latest innovations being implemented for Command Line entry in CAD systems.
Making the Most of Fast-Paced Change
1:00 PM  1:30 PM

Speaker: Adam Timm, RapidDeploy
Even the best plans for the future can end up making things worse if the transition isn’t managed effectively. In this session, learn what to prioritize first, how to unify your team under the common goal, and which pitfalls are most likely to derail your success.
Event starts at 9:00 am EST.
To regiser:

First responders often arrive on-scene well before the environmental hazards are known or before back-up is in place.  Now, with always-on access to voice, data and video in the field with FirstNet, they can be protected by innovative digital tools that make the invisible visible and the unknown known. 
Take 60 minutes to learn how the:

• AskRail smartphone app can immediately let you know the contents of any railcar with details about how to handle hazardous materials;
• GammaPix Command Pro and its partner simulation exercise apps can use a smartphone camera to immediately alert you to any ionizing radiation – something only rare and expensive equipment does today; and
• Automatic Injury Detection app can trigger immediate alerts if the light-weight placed atop body armor is pierced or impacted.

This webinar begins at 12:00 pm EDT.
To register:
 

Continuity-of-operations (COOP) and disaster recovery (DR) plans are key elements for maintaining mission-critical agency operations during a natural or manmade event, including tornadoes, hurricanes, pandemic, terrorist attack, cyber attack, and more. The investment in developing these plans is significant, but, once in place, they can help mitigate the effects of an event quickly and effectively.
This training sessions is organized by MCP University.
To register:

Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled, paired with the need to fill them with qualified and reliable employees, is one of the more difficult tasks 9-1-1 centers can face. The next phase of this process is retaining the employees you hire by actively investing in their careers as public safety professionals. The PSAP culture plays a critical role in retention of qualified employees.

This course provides information on all aspects of personnel, from creating a strong hiring policy to building and promoting successful candidates. Students will learn best practices for each stage of the process, and will take home ideas they can implement immediately, as well as benefit from class discussion as colleagues share their successes. Participants will also take home ideas on how to retain their employees, and how to support them throughout their careers.
Presenter: Jennifer Kirkland, ENP

Contact: Ty Wooten, ENP
[email protected]
(202) 618-4408
To register:

PSAPs around the US are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical.
In this course, PSAP directors and managers will come to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.
Presenter: John Ferraro, ENP
Contact: Mayra Gallo
[email protected]
(202) 730-0464
This event starts at 8:30 EDT.
To register:

Diversity and inclusivity are the foundation of any community – they are the fundamental traits that lead to novel thinking, adaptability, and innovation. In this webinar, public safety industry leaders will discuss how these traits are represented in the emergency communications center. They will share their insights and experience on how to bridge and manage diverse teams, how to ensure that all voices are represented in the center, and how to empower friends and colleagues to engage with each other in meaningful ways.
Attendees will:

• Follow the stories of six public safety leaders of color
• Understand how diversity and inclusion strengthen communities within public safety
• Learn the fundamentals of building a work environment where respect is the foundation
• Learn how to explore differences and build trust among peers within the workplace
• Feel empowered to bring about positive change in their communities

Speakers:

• Athena Butler – Former Executive Director, Denver 9-1-1
• Douglas M. Bentley – E-911 Deputy Director, DeKalb County Police Department
• Karima Holmes – Director, Office of Unified Communications, Washington D.C.
• Kim Turner – Communications Administrator, San Bernardino County Sheriff’s Department
• Renee Gordon – Director, Department of Emergency Communications, Alexandria, VA
• Tyrell Morris – Executive Director, Orleans Parish Communication District

Moderator: Karin Marquez – Senior Director of Public Safety, RapidSOS
To register:

¿Cómo se están preparando y respondiendo los Sistemas de Emergencia y Seguridad ante olas subsiguientes del COVID-19? La importancia de contar con Planes para la Continuidad de Operaciones.
How are Emergency and Security Systemas preparing and responding to subsequent waves of COVID-19? The importance of Continuity-of-Operations Plans.

Fitch & Associates is organizing its first-ever Virtual Pinnacle Leadership Conference from July 27 to July 29 as a three-part webinar, from 10 a.m. to 12 p.m. CT each day over the video conferencing platform Zoom
Monday Agenda:
• EMS Leadership Round Table
• Dealing with the Financial Fallout
• Monday Bonus Session: FirstWatch 12th Annual EMS User Update Meeting - Noon to 1:30 p.m. CDT
- Free and open to the public
- For additional details, visit https://www.firstwatch.net/pinnacle/
For full session descriptions, visit https://pinnacle-ems.com/event/virtual-pinnacle/
To register:

This webinar is part of the UCL Institute for Risk and Disaster Reduction Taster Series. Professor Ilan Kelman will explain why those with power and resources make choices, usually forcing vulnerability onto others which then hurts themselves, so that disasters happen. This includes the current pandemic and many more from around the world including earthquakes and weather.
This webinar be made available to view on their YouTube channel: https://www.youtube.com/channel/UCksMxHIgWR1pbdXHEsjXVrA
For more information: https://www.ucl.ac.uk/risk-disaster-reduction/
The webinar starts at 12:00 pm EDT.
To register:

First responders are facing unique and unprecedented challenges in incident response and community engagement. Capturing conditions, dialogue, location data, and so much more, is becoming increasingly critical to effective mitigation and community transparency. Body camera systems are an irrefutable way to capture all facets of community engagement. Complicating the situation, however, is the ongoing strain on the public safety agency’s budgets.
With three easy to acquire and deploy components any agency can stand up a robust, compliant, and reliable body camera system. Join us for a discussion on how Kyocera devices and Visual Labs software can be optimized on the FirstNet public safety broadband network to deploy quick and affordable body cameras for all your first responders.
This event starts at 2:00 pm EDT.
To register:

COVID-19 continues to tax finite public safety resources, underscoring the need for efficient and effective information sharing tools.  Since it appears as if the pandemic will be challenging us for the foreseeable future, take 60 minutes to explore how three FirstNet-approved apps (10-21 Police Phone, Pulsara, and Rave PANIC Button) help agencies share critical information and engage with the community during these difficult times.
This event start at 12:00 pm EDT.
To register: 

This webinar we explores what it takes to have a successful shelter management program, which provides vital spaces for communities and ways to navigate around some of the potential challenges under the current pandemic and as the hurricane season approaches. This webinar will be presented in the form of a panel discussion with some practical elements that will provide guidance on shelter management during the 2020 hurricane season recognising the multi-hazard environment.
Panelists:

• Denisse SOLIS, Emergency Shelter Senior Officer America's Regional Office, International Federation of Red Cross and Red Crescent Societies (IFRC)
• Captain Robert Harewood, Senior Program Officer, Preparedness & Response, CDEMA
• Audrey Mullings, Disaster Risk Management Specialist, USAID

To register:

Emergency and Security Systems must ensure accessibility to emergency services for citizens living with a disability.
What does this mean? Currently, emergency services remain mostly reachable via phone call, which potentially puts at risk the lives of 80 million citizens in Europe.
This webinar is being organized by EENA. Participants will learn about:

• The legislation and its requirements
• What strategies can different countries follow
• An overview of the challenges faced by Europeans living with a disability when it comes to access emergency services

This webinar begins at 9:00 am EDT.
To register:

Force Control Rooms continue to evolve with new contact channels, increasing call volumes, and emerging skill set requirements, alongside growing pressures to improve citizen experiences and the well-being of Control Room staff. This webinar will showcase Omni-Channel Analytics that will allow Control Room Supervisors to:

• Know how many calls (as a % of total calls) are specifically related to a particular crime type.
• Understand what these crime type calls are actually about.
• Gain more detailed information so as to more precisely and effectively plan and resource your control room.

Expert:

• Jonathan Wax from NICE Nexidia

Particpants will learn:

• How to automate your Quality Assurance across 100% of calls to support improvements in the consistency of citizen experiences.
• How to objectively coach your call-takers to improve ‘soft skills’ to support great citizen outcomes, without adding cost.
• How control room call takers can self-serve, using analytics, to operate at optimum productivity.

The webinar begins at 8:00 am EDT.
To register:
 

Mission Critical Partners is hosting the Conference for Advancing Public Safety (CAPS), a three-day virtual event from June 16-18, that will feature some of the leading names in mission-critical communications. CAPS offers a cross-section of topics ranging from Next Generation 911 to wireless communications, to data, IT and networks, and more. Each three-hour track is composed of four engaging 45-minute discussions—including educational sessions and client and vendor roundtables— that attendees have the option to select from.
In this half-day training session, telecommunicators will learn about the importance of building their skills through training and the resources available to support them in their role.
To register, go to:

Mission Critical Partners is hosting the Conference for Advancing Public Safety (CAPS), a three-day virtual event from June 16-18, that will feature some of the leading names in mission-critical communications. CAPS offers a cross-section of topics ranging from Next Generation 911 to wireless communications, to data, IT and networks, and more. Each three-hour track is composed of four engaging 45-minute discussions—including educational sessions and client and vendor roundtables— that attendees have the option to select from.
This track will discuss IT lifecycle management, including common-sense cybersecurity, and new approaches to IT maintenance. as well as how to build a bridge between public safety and criminal justice systems.
To register, go to:
 
 

Mission Critical Partners is hosting the Conference for Advancing Public Safety (CAPS), a three-day virtual event from June 16-18, that will feature some of the leading names in mission-critical communications. CAPS offers a cross-section of topics ranging from Next Generation 911 to wireless communications, to data, IT and networks, and more. Each three-hour track is composed of four engaging 45-minute discussions—including educational sessions and client and vendor roundtables— that attendees have the option to select from.
Brian Fontes, Chief Executive Officer, National Emergency Number Association, will address short- and long-term challenges and opportunities, including those related to the COVID-19 pandemic, as well as NENA’s priorities for the near term.
To register, go to:

El Centro Logístico Regional de Asistencia Humanitaria (CLRAH) es una instancia de facilitación logística para brindar apoyo a las operaciones de respuesta de los sistemas nacionales y de los organismos internacionales especializados en asistencia humanitaria ante situaciones de desastres naturales u otros eventos antropogénicos que impacten en el bienestar y calidad de vida de los ciudadanos de la región.
En este webinar organizado por CEPREDENAC, participarán como panelistas:

• Alberto Sierra, Director Ejecutivo, CLRAH
• Mauricio Bustamante, Jefe de Logística de la Federación Internacional de la Cruz Roja y Media Luna Roja
• Francisco Quesada, Gerente del Depósito de Respuesta Humanitaria de las Naciones Unidas

Para registrarse, ir a:

Mission Critical Partners is hosting the Conference for Advancing Public Safety (CAPS), a three-day virtual event from June 16-18, that will feature some of the leading names in mission-critical communications. CAPS offers a cross-section of topics ranging from Next Generation 911 to wireless communications, to data, IT and networks, and more. Each three-hour track is composed of four engaging 45-minute discussions—including educational sessions and client and vendor roundtables— that attendees have the option to select from.
In Next Generation 91, you will learn best practices designed to accelerate your the transition and help you thrive beyond deployment. NG911 strategic planning will be featured in this track. Also discussed will be Public Key Infrastructure (PKI), cloud-based technologies and Geographic Information Systems (GIS) data development.
To register, go to:

The COVID-19 crisis has highlighted the acute leadership challenges during shock events – decision-making, sequencing and strategy are made more challenging yet profoundly more critical. In periods of crisis – whether it be conflict, political transition, natural disaster or pandemic – leaders must make difficult decisions about what reforms to enact and when.
This event will combine insight from the Institute for State Effectiveness (ISE) and the World Leadership Alliance-Club de Madrid (WLA-CdM) to examine how leaders at moments of crisis decide and sequence reforms.
Panelists:

• Franck Bousquet, Senior Director, Fragility, Conflict and Violence, World Bank
• Clare Lockhart, Director, Institute for State Effectiveness
• Boris Tadic, Former President of Republic of Serbia (2004-2012), WLA-Club de Madrid Member
• Amat Al Alim Alsoswa, Former Minister of Human Rights, Yemen and former UN Assistant Secretary General

The webinar will be moderated by:

• Raj Kumar, President & Editor-in-Chief, Devex

This event starts at 9:00 am EDT.
To register:

Temporada de huracanes 2020 y COVID-19. Un escenario complejo para la gestión integral del riesgo.
Este evento comienza a las 12 pm EDT.
Para registrarse, ir a: 

Amenazas Múltiples y Riesgo Sistémico. Enfrentando los desastres relacionados con el clima en tiempos de COVID-19.
Interpretación simultánea español-inglés.
El webinar comienza a las 11:00 am (EDT).
Para registrarse, ir a:

Este webinar está organizado por el Task Force Interamericano sobre Liderazgo de las Mujeres y Women in Global Health, con mujeres que están liderando la lucha contra la pandemia, así como con especialistas en género y salud, quienes abordarán los desafíos y oportunidades durante la crisis del COVID-19 con más mujeres tomando decisiones y marcando la diferencia para una mitigación inclusiva y más eficaz.
Alejandra Mora Mora, Secretaria Ejecutiva de la Comisión Interamericana de Mujeres de la Organización de los Estados Americanos CIM/OEA dará las palabras de bievenida.
Panelistas:

• Roopa Dhatt. Directora Ejecutiva y Fundadora de Women in Global Health –WGH
• María del Pilar Garrido Gonzalo, Ministra de Planificación Nacional y Política Económica de Costa Rica
• Delma Thomas, Ministra de Desarrollo Social, Vivienda y Empoderamiento Comunitario de Granada
• Pilar Mazzetti, Líder del Comando Nacional de Operaciones COVID-19. Ex Ministra de Salud del Perú

Moderadora:

• Anna Coates. Jefa de la Oficina de Equidad, Género y Diversidad Cultural. Organización Panamericana de la Salud OPS-OMS

El webinar comienza a las 10:00 am (EDT).
Para registrarse, ir a: 

In this webinar organized by PoliceOne, Amazon Web Services and Juvare, participants will be able to learn how tracking COVID-19 cases in real time provides critical insights that can help agencies strategically allocate resources and manage constraints. Emergency preparedness and critical incident management and respond technology from Juvare breaks the information into a scalable dashboard view for instant viewing.
The webinar starts at 2:00 pm (EST).
To register, go to:

The Caribbean Chamber of Commerce, with the support of UNDRR, Arise and COVID-19 Response, are organizing this webinar on peparing for the hurricane season in light of the impact of COVID-19 ont eh Caribbean Economy.
The event starts at 11:00 (AST).
To register, go to:

PoliceOne, Amazong Web Services and Carbyne911 are organizing this webinar to learn how live video chat, instant messaging and data sharing capabilities, can dramatically reduce dispatch time, increase response efficiency, and ultimately save lives. Carbyne911 is helping reduce the number of visitors to health centers by remotely evaluating and accurately mapping patients through multiple data sources and combining information across 911/ 311 centers, remote doctors, first responders, and dispatchers.
The webinar starts at 2:00 pm EST.
To register go to:

9-1-1 centers have risen to the challenge of COVID-19 with great courage and tenacity. Still, the fast-moving crisis has made the widening technology gap and need for IP- and cloud-based Next Generation 9-1-1 all the more painfully clear. The ability to stand-up and support: remote workforces, regional backup centers for resource sharing, voice/video for triaging callers with non-emergent medical concerns, and online approaches to non-emergency dispatch and fulfilling records requests, have all come to the forefront – and are all problems that NG9-1-1 and cloud technology can readily solve.
In this roundtable, participants will learn about the benefits of NG9-1-1 and secure cloud solutions, creative approaches to overcoming bottlenecks, and steps you can be taking now to accelerate your deployment of NG9-1-1.
Panelists:

• John Rennie, General Manager, NICE Public Safety
• Phil Rotheram, Vice President, Atos
• Darrin Reilly, Chief Operating Officer, Mission Critical Partners

The roundtable starts at 13:00 EDT.
To register, go to:

This webinar sponsored by the Department of Public Management and the Office of External Affaris of John Jay College of Criminal Justice, features two acclaimed experts whose work in planning for, responding to and mitigating extreme events and natural disasters has informed public agencies and service organizations around the globe.
Panelists:

• Arjen Boin is Professor of Public Institutions and Governance at the Institute of Political Science, Leiden University.
• Scott Robinson is the department chair of The University of Oklahoma Political Science department.

This event starts at 1:30 pm (EDT).
To register, please go to:

In this webinar organized by EENA, representatives from Twitter will provide crisis responders and crisis communicators across Europe with training to support them in their ongoing and upcoming online efforts during COVID-19.
The webinar will explore the following topics:

• Twitter basics/101
• Safety on Twitter
• COVID-19 initiatives
• Twitter in a crisis
• Pro tips: Media studio, Tweetdeck, Q&As

To register, go to:

El CEPREDENAC organiza este webinar para analizar el impacto del COVID-19, con una mirada en los riesgos transfronterizos que genera y en escenarios complejos que presenta ante la aproximación de la temporada ciclónica. Participarán del encuentro gobiernos locales y regionales de Centro América, México y Colombia.
Comienza a las 12:00 EST.
Para registrarse, ir a: 

Este webinar es organizado por el Movimiento Internacional de la Cruz Roja para conversar sobre la importancia que tiene garantizar el bienestar físico y mental de los intervinientes que se encuentran brindando sus servicios durante la respuesta de COVID-19.
Panelistas:

• Dr Joseph Prewitt Diaz, Miembro IFRC Centro de Referencia Psicosocial
• Psicóloga Karin Morón, Delegada IFRC Clúster Lima

El evento comienza a las 13:30 EST.
Para registrarse, ir a:

APCO and NICE are co-hosting another COVID-19 webinar, featuring a Q&A with 9-1-1 leaders from emergency communication centers around the country. They will share with participants how they are coping in the current crisis, what has worked, what hasn’t, and what they’re planning next.
They are kindly requesting for participants to submit their questions at: [email protected]
Presenters

• Tyrell Morris, Executive Director, City of New Orleans Parish Communications District
• Robert Smuts, Deputy Director, San Francisco Department of Emergency Management
• Deborah Wesolowski, Police Communications Coordinator, Miami Dade Police Department

Moderator
Chris Wooten, Executive Vice President, NICE Public Safety
To register:

EENA is organizing this webinar to better understand the steps that tech platforms are taking to support public safety worldwide during the COVID-19 outbreak.
Panelists:

• Various representatives, Google
• Kirk Arthur, Microsoft
• Zuzana Pucikova, Uber

Webinar starts at 15:00 CEST.
To register:

The International Federation of Red Cross and Red Crescent Societies organizes this webiar to learn about the use of social media and how to fight misinformation in the webinar: It offers participants to volunteer in times of #COVID19, supporting the Red Cross from their social networks.
Webinat starts at 12:30 pm (EDT)
Join at:

In the World Day for Safety and Health at Work, the European Emergency Number 112 Association has organized this webinar to address situational awareness and mentalhealth - key topics for emergencyservices. The webinar will feature:

• Steve McLinden, T20-Digital Programme Manager, Mid and West Wales Fire and Rescue Service, UK
• Daniel Sundahl, First Responder, Mental Health Advocate and Artist

The webinar starts at 10:30 EST or 16:30 CEST.
To register, go to:

Where Will We Go After Coronavirus? Opportunities to Strengthen an Overwhelmed EMS Public Health Safety Net
This webinar is being organized by the Dornsife School of Public Health at Drexler University.
In this webinar, participants will discuss the overwhelmed EMS public health safety net and brainstorm on creative and innovative ways on how to better serve the community while at the same time protecting the mental and physical health of those who respond.
To register, go to: